Apple Solutions Brochure - (iQ Global)

7/31/2019 Apple Solutions Brochure - (iQ Global)

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Delivering Apple Solutions

Consultancy

Support

Bespoke Apps


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iQ Global specializes in Apple and related third-party solutions.

Part of the Apple Consultants Network (ACN), we are certified professionals (by Apple),

fluent in multi-platform solutions, and deliver on-site technology services and support.

Our expertise and wealth of experience allows us to deliver Apple based solutions thatadd value to your organisation.

We believe the combination of the latest Apple approved solutions, with our expertise,

make us the ideal partner for you.

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About


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Consultancy

At iQ Global, we have seen the rapidly growing interest in

Apple technology across many organisations and businesses.

Apple technology (iPhones, iPads and Macs) have had an

explosive growth, and this can create a management

problem for IT managers.

iQ Global provide a range of professional consultancy

services that will help you with your Apple infrastructure.

Whether youre introducing Macs or iPads for the rst time, or

looking to improve the way you manage your existing Mac

network, we can help.

Our team of Apple Certied Consultants will assist you

throughout the entire process; from dening your

hardware/software needs, through to installation and

deployment. We also provide user training workshops to

ensure that your sta will be able to hit the ground running.

We are NOT a hardware reseller, so you can be sure that our

recommendations will be based solely on your requirements.

iQ Global is proud of our expertise and experience. This hasenabled us to gain the trust of all our valued clients. We work

closely with Apple and are members of the Apple

Consultants Network (ACN).

Whether youre a Mac user or an IT manager, we are here to

help and are always on your side.


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Support

If you are like many of our clients, then you are an

organisation that needs well managed Mac computers and

Servers that you can rely on.

If your business requires a reliable, technical Mac support

service that is manned by expert Apple Certied Technicians,

look no further.

We have extensive experience and the resources to support

your Apple Mac network. Our Helpdesk is staed by iQ

Globals own in-house Apple Certied Technicians, who are

available to oer Immediate and escalated response to your

technical problems.

With access to our IT Help Desk you wont need to worry

about how you will get your technical problems resolved.

Staed by our in-house Apple Certied Technicians, the right

advice is always on hand.

While remote Mac support will sort those small issues and

get you working again quickly, sometimes you need atechnician to visit your workplace for any number of reasons.

Our technicians are Apple Certied and we have service level

options to suit organizations & businesses of all shapes and

sizes.

You will be pleasantly surprised at our service levels and how

quickly we respond.


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1st and 2nd Line SupportImmediate and escalated response to your technical

problems. We will either coach you through a

resolution or use remote desktop to provide direct

assistance.

3rd Line InterventionOur on-site ACTC (Apple Certied Technical

Coordinator) qualied technicians are available

on-site to resolve your technical problems.

Technical Escalation for your ICT StaWe appreciate that many of our clients have ICT sta

with great skills and experience, but sometimes need

somewhere to escalate their issues. Our helpdesk

with ACTC certied sta are available to help.

Technical Advice for UsersOur helpdesk technicians are always happy to

provide advice on technical developments, new

requirements, best practice and much more.

Delivery to Suit YouOur exible helpdesk support is tailored to suit

your preferred method of working by phone,

email or remote access.

AvailabilityThe iQ Global helpdesk is available 24 hours a day.

We are always there to assist you.

Routine Preventative MaintenanceWe prefer not to wait for problems to occur. So we

schedule routine visits with our clients for health

checks and system optimization.

3rd Party Peripherals Installationand CongurationWe will help you set up your Printers, Scanners,

External Drives, Backup devices and more.

Heres a sample ofwhat we oer:


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Bespoke App Development

The iPad and iPhone are great, versatile mobile devices.Combined with the right App, we can add signicant value to

your organisation and enhance productivity. Apps on iPad can

connect securely to electronic databases, create new

workows and oer true mobility. Apps have become a

valuable business tool that ensure ecient, reliable and

up-to-date communication.

We understand that our clients are at dierent stages with their

mobile strategies and therefore oer an end-to-end service to

all our clients. We will help and guide you through the whole

App development process. From brainstorming and planning

your App, all the way through to designing, developing,

testing, delivering and supporting your bespoke app.


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Delivering Apple Solutions

Contact Details

T: 0844 880 3624

E: [email protected]

w: www.iq-global.co.uk

Oce

E1 Business Centre

Unit 301, 3rd Floor, 7 Whitechapel Road

London E1 1DU

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Apple Solutions Brochure - (iQ Global)

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