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Transcript of Anticipating change - How Sodexo built an innovative recruitment culture that breaks the mold. Arie...
Case Study:
Sodexo’s Innovative Recruitment
Culture that Breaks the Mold
Arie Ball
Vice President, Talent Acquisition
Sodexo USA
May 22, 2014
@Arie_Ball
@SodexoCareers
#ATC2014
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#ATC2014
About Sodexo
Founded in 1966 in France by Pierre Bellon
Leading provider of Quality of Life Services
Integrated services based on over 150 professions
Present in 80 countries with 420,000 employees,
revenue 18 billion euro
18th largest employer in the world
Sodexo USA has 120,000 employees located in
more than 9000 facilities with $8.8 billion revenue
Innovative service solutions:
● Food Services
● Clinical Nutrition
● Environmental Services
● Facilities Engineering
● Energy Management
Centrally managed Talent Acquistion since 2004
● Virtual recruitment organization of 95
● 5500+ management & professional hires per year
Our product to our clients
is our people; our ability
to attract and retain
talented employees is
pivotal to our company’s
success
#ATC2014
Sodexo’s Talent Acquisition Group
The heart and soul of the company
is creativity and innovation.
-- Robert Iger, CEO, Walt Disney Company
#ATC2014
Our Innovation Journey
Pioneering Social Media
Building a Culture of Innovation
Building an
Employer Brand
Leveraging Technology
Internal Sourcing
2015
What’s Next??
Driving for Business
Results
#ATC2014
To contribute to the success of Sodexo by
attracting and recruiting a highly talented
and diverse workforce
We create a competitive advantage for Sodexo
by recruiting the best internal and external
performers who fuel the growth that creates
extraordinary career opportunities for our
people.
Driving for
business
results
Planning,
Process and
infrastructure
Buckets:
Everyone is a Recruiter o EE Referral, chef catering, former HIPO ees
o Role in hiring process Planning, process and infrastructure o Forecasting and Workforce Planning (sales)
o TTS/Speed o Efficiency o Quality o OFFCP
Sourcing qualified and diverse candidate pool o GM Grade 8+/DM
o Continue to evolve sourcing capabilities/CRM Employment Branding
o Local, targeted campaign targeting o Optimizing source of quality hires
o Social referrals o User reviews
o Global Driving for Business Results
o Talent Advisor o Flexibility, agility
o Labor Market expertise o Global talent advisor
Everyone is
a recruiter
Employment
branding
Sourcing a
qualified &
diverse
candidate
pool
#ATC2014
Sodexo’s Foundation for Innovation
Core Values Service Spirit
Team Spirit
Spirit of Progress
Spirit of Progress We are committed to being at the forefront of best
practices in talent acquisition to attract the best talent the
industry has to offer. Our team is innovative in outlook,
and is not satisfied with the status quo. We continually
measure and benchmark our performance to ensure our
competitive advantage, our talent.
#ATC2014
Sodexo’s Foundation for Innovation
•Align talent strategy with the business strategy
•A culture that is open to risk & not afraid to fail
• Invest in technology, training & professional development
•A performance culture that values customers, team work
& innovation, celebrates best practices & measures and
rewards results
#ATC2014
Examples of 21st Century Recruiting at Sodexo: It’s About Connecting
Employment
Branding
Social
Networking
College
Relationships
Alumni
Recruiting
New
Technologies
Military
Recruiting
Future Leaders
Internship
Diversity
Sourcing
Employee
Referral
External
Relationships
Geographical
& Functional
Social Networking
Blogger
YouTube
Flickr
Google+
Integrated Web Presence
Career Site
Job Family Microsites
Veteran’s Microsite
Alumni Microsite
Job Search App
Mobile m.sodexo.jobs
#ATC2014
Second
-Life
Ca
ree
r F
air.
Re
al-L
ife
Jo
bs.
#ATC2014
Pioneer Social Recruiting
#ATC2014
Social Media Utilization Survey – Hires
46% of hires used one or more
Sodexo social spaces to search for jobs or prepare to interview
INTERNAL HIRES 41% used one or more
Careers blog was most read and most
helpful (26%)
Other Most Used:
Microsites (15%)
Career Connections (10%)
LinkedIn (5%)
EXTERNAL HIRES 53% used one or more
Microsites (26%) were most used
Careers blog was most helpful (22%)
Other Most Used:
LinkedIn (13%)
Google+ (8%)
Career Connections (7%)
0
50
100
150
200
250
300
350
400
450
500
0 0.5 1 1.5 2 2.5 3 3.5
Blog
Microsites
eNews
Google+
YouTube
Flickr
Internal
(981)
External
(612)
Total
(1593)
Hires
Social Media Utilization
#ATC2014
The One Thing That HR Wants for the Holidays - by Tim Sackett
I’m sure a bunch of HR Pros would ask for a new
employment brand! Oh to be as sexy as Google,
Zappos or Sodexo – wouldn’t that be a wonderful
environment to work in HR? Life just seems easier
when you work for a sexy brand.
#ATC2014
College / Association
Recruiting
& Career Fairs
Career Center
(Kenexa)
SodexoUSA
Careers
Internet
Job Boards
Print &
Tactical
Advertising
Direct
Sourcing
Goal
Create our own high
quality, targeted talent pool
Minimal
Brand
Presence
#ATC2014
page 15
Veteran
Microsite
Housekeeping
Microsite Facilities
Microsite
Dietitian
Microsite
Alumni
Microsite
IS&T
Microsite Culinary
Microsite
Flickr
Profile
Profile
Group
YouTube
Channel
Fan Page
Careers
Blog
Reality Reels
Video Contest
Industry
Blogs
C@reer
Connections
Recruiter
eCards
Holiday
eCards
External
Communications
Recruiter
Profiles
Employer of Choice
Awards
Interviews, Lectures
& Panel Discussions
College & Association
Recruiting
Not Ready
Yet
Internet
Job Boards
Job Search
Widget
Refer a
Friend
Star Finder
Referral
SodexoUSA
Careers
Career Center
(iCIMS)
CRM
Avature
Direct
Sourcing
Print &
Tactical
Advertising
Brand
Presence
Network with past, present and future employees
#ATC2014
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Mobile web usage is projected to increase 17 fold
from 2011 to 2016
Including mobile apps, more people access the web
from mobile devices than PC
While 68% of job-seekers use smartphones to search
jobs, only 20% of companies have mobile sites
60% of mobile users will abandon a non-optimized
process
Half of mobile users in Australia have internet-
enabled phones; 26% access the Internet from their
phone daily
Some social networks estimate that 70% of their
traffic comes from mobile devices and apps
Almost 40% of Australian mobile users visit social
networking sites using these devices
The Business Case for Mobile Strategy
#ATC2014
“Worldwide, more people use mobile phones than use a toothbrush” (Michael Becker, Mobile Marketing Association)
From Q4 2010 to Q4 2011, mobile web
traffic increased
102%
40% of all
Social Media traffic is via
mobile device
Planned or not, mobile traffic is being directed to your career site. Are they finding a dead end?
#ATC2014
From Q4 2010 to Q4 2011, mobile web
traffic increased
102%
40% of all
Social Media traffic is via
mobile device
Planned or not, mobile traffic is being directed to your career site. Are they finding a dead end?
The
So
dex
o U
SA C
are
ers
Sit
e is
….
…In
visi
ble
to
a M
ob
ile D
evic
e
ww
w.S
od
ex
o.j
ob
s
#ATC2014
http://m.Sodexo.Jobs
A mobile optimized career site provides the foundation for an integrated mobile job search experience
#ATC2014
No apply should not mean good –bye. Cultivate a talent community with mobile and desktop communications.
@SodexoCareers Latest Tweets
follow, reply, retweet
Catch Up with Sodexo
Careers on Facebook
Watch Sodexo Careers
YouTube Channel
Read Sodexo Careers
Latest Blog Post Get in the Know. Search. Connect. Apply
#ATC2014
Get in the Know. Search. Connect. Apply
Search Jobs by Category
and Location
Select the Best
Job for You!
Log Into Your Career Center
Profile and Apply
Call Home and
Tell Them the Good News!
#ATC2014
Join Talent Community
Network on Social Media
Visit m.Sodexo.Jobs
Log into
network ID
Search 30%
more Jobs
Create a Job
Agents
Make a
Star Finder
Referral
Apply
Log into CC
Profile
Search Jobs!
Create Push
Notice Job
Agents
Apply
Create CC
Profile
Log into
Profile
Search 10%
more Jobs
Create Job
Agents
Apply
Create Alumni
Profile
External Candidate
Mobile Website
(m.sodexo.jobs)
Mobile Apps
(iPad, iPhone,
Android, BB)
Organic & Direct
(Search, Job Boards
Social, etc.)
Going Mobile with an Integrated Recruitment Strategy
Log In & Apply
#ATC2014
Mobile Sodexo Careers by the numbers
Mobile Visitors
2010 – 4% 2011 – 6% 2012 – 14% 2013 – 17%
JobsApp Year 1 10,870
downloads
69 hires
12 mos candidate postings
4200
2010
20,500 pageviews
/month
2011
47,200 pageviews
/month
2012
180,000 pageviews
/month
2013
247,000 pageviews
/month
10% Blog
14% YouTube
40% LinkedIn
50% Facebook JobsApp
Year 2 20,430
downloads
226 hires
6 mos candidate postings
900
18 mos candidate postings
9000
24 mos candidate postings
13,100
44% of Talent
Community Subscribers
55% of hires are
internal transfers & promotions
Expanding Mobile Capabilities
On the web…
› Responsive design websites and
career center portals
www.SodexoFacilitiesJobs.com
In the app…
› Map view of job search results
› Added social media channels and
ability to interact
› Share jobs on Twitter, Facebook or
by email
› In app Star Finder referrals
› Expanded metrics tracking
› Branding and cosmetic updates
Employment
branding
#ATC2014
Internal Mobility Requires a Cultural Commitment
#ATC2014
Internal Mobility Requires a Cultural Commitment
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Laser Focus
• Internal Sourcing
• CRM & Sourcing Technology
• Incentive Plans • Recruiters
• New Account GM
• Branding / Internal marketing of new
account job opportunities
• Video
• eCommunications
• Reconnexions – target former GMs
Right Start Initiatives
80% new business filled w/
Sodexo experienced GMs
• 70% Internal
• 10% Reconnexons
26% of all external GMs are
alumni; a top source for
backfills
#ATC2014
Program Overview Network with and rehire former employees 67% of employees leaving a company would
consider coming back
The Benefits Lower uncertainty Higher quality of hire Faster time to productivity Strong retention rate
Program Highlights Dedicated talent community and website Alumni feature stories and blog series Ongoing eCommunications Professional development webinars Dedicated portal w/access to more jobs
New Features Leverage HiPo data of alumni Build your GM Dream Team approach
• Solicit referrals of top performers
Reconnexions – Sodexo’s Alumni Community
Sourcing a
qualified &
diverse
candidate
pool
Reconnexions Membership of 6000+
• 44% higher retention vs. external hires
over a 3 year period
• 12% vs 1% of external candidates hired
#ATC2014
Star Finder – Sodexo’s Employee Referral Program
The Benefits Improved quality of hire Strong retention rate Decreased cycle time Program Highlights Mobile compatibility New hire company orientation w/
agenda time to submit referrrals 30, 60, 90 day emails to new
employees Anniversary eCard (years 1-5 & 10)
• 57% higher retention vs. external
hires • 19% of Star Finder candidates hired
vs only 1% of external candidates
Sourcing a
qualified &
diverse
candidate
pool
#ATC2014
Improve Process Efficiency & Effectiveness
Comprehensive Process Review ■ Peer and Corporate Executive Board
benchmarking
■ Hiring manager, recruiter and HR surveys &
focus groups
■ Award submission feedback Startwire #9 Most Responsive Employer
PotentialPark #1 Social Media Interaction
Direct Employers Association #1 Technology
■ iCIMS assessment
■ Candidate experience surveys
■ Recruiter Toolbox consulting
In addition to the efficiency, our goal is to
continually validate that our process and
interview questions are predictive.
Planning,
Process and
infrastructure
#ATC2014
Improve Process Efficiency & Effectiveness
■ Reduce number of unqualified candidates posting
■ Comprehensive candidate sourcing rationalization
■ More flexible compensation guidelines
■ Integration of background checks with ATS
■ More efficient interview documentation
■ Improve identification of highest quality candidates
› Candidate tagging and rankings
› Library of preferred qualifications
■ Integration of Avature and iCIMS
■ Improve internal reference check process
■ Simplify interview storage technology
Planning,
Process and
infrastructure
#ATC2014
Focus on Candidate Experience
› Social Sharing Pilot
› Job Board Alternative Project
› Video Job Descriptions
› Enhancements to ERP
› Pay for Performance Contracting
› Internal candidate guidance
› Candidate experience / on-boarding survey
› Just-in-time candidate experience survey
Percent of applicants accepted to a
US Medical School
Percent of applicants accepted
annually by Harvard University
Percent of college players that will
play Professional Basketball
Percent of external candidates
hired by Sodexo
6.2%
1.3%
8.4%
1.1%
Driving for
business
results
19% Percent of Star Finder
candidates hired by Sodexo
12% Percent of Reconnexions
candidates hired by Sodexo
#ATC2014
Social Job Sharing Powered by RolePoint
• RolePoint encourages employees to match their social connections to job openings at Sodexo
• With the help of RolePoint, every Sodexo employee is a recruiter and every one of their contacts is a potential candidate
Health Care (NE) Social Sharing Project
• To engage the networks of our hiring partners and encourage an Everyone is a Recruiter philosophy
• To increase the visibility of our jobs and referrals to fill them
Employee Advocacy Leveraging Employees’ Social Graph
Everyone is
a recruiter
Most LinkedIn users have more
than 9000 2nd degree
connections. Endorse that!
The average @Twitter user has
208 followers. #ThatsALot!
The average Facebook user has
245 friends and a network of
over 31,000. LOLZZZZZ
% of people are likely to trust a
recommendation from a friend
or family member online.
If 1 recruiter shared 1 job 1
time per week for 1 year, the job
could be seen 33,342 times!
60%
70%
80%
90%
83%
79%
Sodexo Engagement Survey I would not hesitate to recommend Sodexo to a
friend seeking employment
Given the opportunity, I tell others great things
about working at Sodexo
#ATC2014
A Culture of Teamwork
Candidate Experience
Task Force
Communications
Coordination Team
NSMH Planning Teams
Avature Superusers
Team
Diversity Sourcing Team
CROWN Team
Military Sourcing Team
Brand Ambassadors
Team
Employee Referral Team
Career Connections
Team
Reconnexions Team
Talent Advisory Board &
Advisory Council
Cross Divisional Career
Fairs
#ATC2014
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Teams & Task Forces
Avature
Implementation Team
■ Scott Sherman
■ Heather Thomas
■ Chloé Rada
■ Sally Bristol
■ Anthony Scarpino
■ Amber Almeida
■ Amy Brooks
■ Susan Foreacre
■ Mindi Gale
■ Tracie Hoffman
■ Christine Turkal
■ Neil Kilgallon
■ Debbi Oryszak
■ Yvonne Schuster
■ Janet Stoberl
■ Suzanne Thompson
■ Jennifer Tschilar
■ Coral Zelachowski
■ Heather Thomas
■ Chloe Rada
■ Sally Bristol
■ Scott Sherman
Avature Super Users Team
#ATC2014
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Diversity Sourcing Team ■ Suzanne Thompson
■ Adriana Gonzalez
■ Jan Stoberl
■ Angela Kerkman
■ Kristen Strohmyer
■ Heather Thomas
■ Rita Sanders
■ Judy Hall
■ Scott Sherman
Teams & Task Forces
Enlightenment Program ■ Mark Stewart
■ Jennifer Tschilar
■ Bud Mason
■ June Thompson
■ Suzanne Thompson
■ Neil Kilgallon
■ Krystle Lincoln
■ Sherie Valderrama
• Mark Stewart
• Rachel Stamm
• Amy Taylor
• Tracie Hoffman
• Tami Carter
• Pat Moore
• Padma
Durvasula
Military Sourcing Team
#ATC2014
Teams & Task Forces
Star Finder
EBRG Champions
■ Mark Stewart
■ Bina Vachhani
■ Darla Mayse
■ Michelle Robinson
■ Suzanne Thompson
■ Suzanne Harvey
■ Debbi Oryszak
■ Susan Foreacre
■ Amy Davin Cho
■ Lorna Fuller
Star Finder Team
■ Trisha Gary
■ Chloé Rada
■ Rita Sanders
■ Trish Freshwater
■ Lisa Garden
■ Kristen Jacobs
Star Finder Hires
■ Neil Kilgallon (11)
■ Jo Klingberg (7)
■ Mindi Gale (7)
■ Bina Vachhani (6)
■ Kathy Emmart (6)
■ Maria Houchins (6)
■ Patti Daiber (6)
#ATC2014
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Employee Business Resource Group Leaders
AALF
■ Michelle Robinson
■ Suzanne Thompson
Cross Market Diversity Council
■ Debbi Oryszak
■ Amy Brooks
HONOR
■ Helen Winter
iGen
■ Lorna Fuller
SOAR
■ Benjamin Huhn
PANG
■ Bina Vachhani
■ Suzanne Thompson
■ Amber Almeida
SOL
■ Sherie Valderrama
WiNG
■ Debbi Oryszak
■ Jennifer Tschilar
#ATC2014
N
S
M
H
■ Marilyn Scheff
■ Nanette Harty
■ Maria Houchins
■ Sandy Joiner
■ Pat Moore
■ Jennifer Macias
■ Judy Hall
■ Ayershia Dastgir
■ Chloé Rada
■ Michelle Robinson
NSMH Planning Committee FY 2013
Derren Thompson
Shane Tirpak, Chair
Gina Smethurst, Co-Chair
NSMH Regionals FY 2013
■ Michelle Robinson
■ Derren Thompson
■ Colleen McKie
■ Suzanne Thompson
#ATC2014
■ Rachel Bargiel
■ Daniela DeLuca
■ Padma Durvasula
■ Trish Freshwater
■ Lilibeth Garcia
■ Adriana Gonzalez
■ Autumn McReynolds
■ Chloé Rada
■ Michelle Robinson
■ Marilyn Scheff
■ Amy Taylor
■ Coral Zelachowski
■ Kristen Jacobs
N
S
M
H
NSMH Planning Committee FY 2014
Co-Chairs: Debbi Oryszak and Derren Thompson
NSMH Regionals FY 2014
■ Michelle Robinson
■ Derren Thompson
■ Colleen McKie
#ATC2014
Teams & Task Forces
■ Sandy Joiner
■ Jeanne Strassburger
■ Shanda Jenkins
■ Shane Tirpak
■ Bina Vachhani
■ Tami Carter McNulty
■ Lisa Curry
■ Amy Brooks
■ Judy Hall
■ Lilibeth Garcia
■ Suzanne Thompson
■ Jennifer Tschilar
■ Derren Thompson
■ Helen Winter
■ Jennifer Macias
■ Sharon McNeeley
■ Maria Houchins
■ Colleen McKie
■ Doreen Settles
■ Rahel Hagos
■ Robyn Bloomberg
FY13 Top College Hires
Amy Davin Cho (16)
Tami Carter McNulty (8)
Colleen McKie, Daniella
Deluca, Debby Oryszak,
Karen Graham (5)
Maria Houchins (4)
Doreen Settles, Greg
York, Helen Winter,
Suzanne Thompson (3)
College Recruiters Organized for
World Class New Hires (CROWN) Team
#ATC2014
Teams & Task Forces
Social Job Sharing
■ Amy Brooks
■ Lisa Curry
■ Mindi Gale
■ Karen Graham
■ Maria Houchins
■ Jo Klingberg
■ Rachel Stamm
■ Jan Stoberl
■ Shane Tirpak
■ Bina Vachhani
■ Angela Wilson
■ Darla Mayse
Language Skills
■ Amy Brooks
■ Daniela DeLuca
■ Lilibeth Garcia
■ Adriana Gonzalez
■ Amy Taylor
■ Bina Vachhani
Country Club
Chef Sourcing
■ Amy Brooks
■ Padma Durvasula
■ Karen Graham
■ Angela Kerkman
■ Helen Winter
■ Coral Zelachowski
Country Club
Chef Sourcing
#ATC2014
Teams & Task Forces
■ Arie Ball
■ Cathy Barton
■ Anthony Scarpino
■ Sherie Valderrama
■ Dave Stocke
■ Elina Mathieu
■ Alain Glehello
ATS Candidate Ranking Project Team
■ Suzanne Thompson
■ Jennifer Macias
■ Gina Smethurst
■ Cathy Barton
■ Anthony Scarpino
HM Interview Scheduling Team
■ Andrew Wagle
■ Gina Smethurst
■ Trisha Gary
Background Check Integration Team
#ATC2014
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Virtual Star Nomination Committee
■ Cathy Barton
■ Andrew Wagle
■ Emily Feury
Teams & Task Forces
Brand Ambassador Nominating Committee
■ Chloé Rada
■ Emily Feury
■ Trisha Gary
■ Anthony Scarpino
Que Social Administrators
■ Karen Graham
■ Michelle Robinson
■ Emily Feury
■ Trisha Gary
■ Trish Freshwater
■ Autumn McReynolds
■ Kristen Jacobs
■ Chloé Rada
#ATC2014
Brand Ambassadors
■ Rod Pollard
■ Alberto Ortega
■ Margaret Mangan
■ Padma Durvasula
■ Jen Boisvert
■ Jeff Avery
■ Nina Crowley
■ Katie Greeves
■ Bruce Squibb
■ Jillian Butt
■ Colleen McKie
Guest Bloggers
■ Jen Macias
■ Amber Almeida
■ Bina Vachhani
■ Doreen Settles
■ Karen Graham
■ Tracie Hoffman
■ Nanette Harty
■ Suzanne Thompson
■ Jennifer Tschilar
■ Andrew Wagle
Recruiter Series Bloggers
#ATC2014
Brand Ambassadors of the Month
■ Debbi Oryszak
■ Jan Stoberl
■ Kristen Strohmyer
■ Kathy Emmart
■ Tracie Hoffman
■ Helen Winter
■ Yvonne Schuster
■ Mindi Gale
■ Jen Macias
■ Neil Kilgallon
#ATC2014
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Career Connections Newsletter Trish Freshwater, Editor
Teams & Task Forces
FY 2013
■ Amber Almeida
■ Scott Sherman
■ Derren Thompson
■ Karen Graham
■ Helen Winter
■ Maria Houchins
■ Darla Mayse
FY 2014
■ Amber Almeida
■ Lisa Curry
■ Karen Graham
■ Darla Mayse
■ Derren Thompson
■ Helen Winter
#ATC2014
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■ Trish
Freshwater
■ Facilities
Recruitment
Team
■ Gina
Smethurst
■ Sarah
Huff
■ Suzanne
Thompson
■ Emily
Feury
■ Darla
Mayse
■ Bina
Vachhani
■ Lorna
Fuller
■ Andrew
Wagle
■ Shanda
Jenkins
■ Chloé
Rada
■ Kristen
Jacobs
■ Autumn
McReynolds
Teams & Task Forces
Microsite Subject Matter Experts
#ATC2014
■ Derren Thompson
UMES Advisory Board & Morgan
State Hospitality Program Board
■ Lorna Fuller
Dietetic Technology Advisory Board;
NOBIDAN Chair; Academy of
Nutrition Nominating Committee
■ Arie Ball
MFHA Board, ERE & HCI Advisory
Boards, Workforce Management
Advisory Board
■ Bina Vachhani
Indian Academy of Nutrition and
Dietetics Group
Organization Committees & Leadership
■ Tami Carter
Frederick County SHRM
■ Suzanne Thompson
WFF Social Media Committee
■ Darla Mayse
Junior League of Memphis
■ Krystle Lincoln
Toastmasters Sargent at Arms
■ Chloé Rada
STAR Chicago
■ Amber Almeida
CWEEL Chapter Representative
■ Sherie Valderrama
ACF Certification Board
#ATC2014
■ Krystle Lincoln Member, HQ Professional Engagement Program
HQ HR Action Team Member
■ Amanda St John Flexibility Implementation Taskforce 2013
■ Setoria Key Member, HQ Professional Engagement Program
■ Amy Brooks Midwest Diversity Champion
■ Jennifer Tschilar HQ Employee Engagement Team
Sodexo Committees & Leadership
#ATC2014
Department Call Presenters
Cathy Barton
Nanette Harty
Suzanne Harvey
Amy Brooks
The Clinical Team
Recruitment Managers
Anthony Scarpino
Benjamin Huhn
Sherie Valderrama
Suzanne Thompson
Neil Kilgallon
Michelle Robinson
Derren Thompson
Shane Tirpak
Chloe Rada
Scott Sherman
Gina Smethurst
Heather Thomas
Arie Ball
Rita Sanders
Amanda St John
Debbi Oryszak
Team Garden
TALA Cohort Groups
June Thompson
Steven Terry
Philip Martin
Amanda Barron
Diversity Sourcing Team
Darla Mayse
Setoria Key
Brian Fish
Bill Yaglou
Bill Anstee
Tracie Hoffman
Robert Triplett
Rachel Permuth- Levine
Sarah Jackson
J Atkinson
Heide Tabscott
Team Valderrama
Pat Michaels
Kathryn Smyles
Tim Reddington
Jessica Albere
Strategic Sourcing Team
Bonnie Green
Lisa Fortna
Tina Burke
Jennifer Macias
Amy Davin Cho
David Simpson
Alie Fetterman
Elaine Henry
Karen Dutton
Suzanne Harvey
Jennifer Tschilar
Trish Freshwater
Tammy Holland
Jeanne Strassburger
Lisa Garden
Apryl Fleming
Sue Black
Judy Hall
Andrew Wagle
#ATC2014
Continuous Learning
PHR / SPHR
Vickie Morgan, SPHR
Angela Kerkman PHR
Debbi Oryszak PHR
Pat Moore PHR
Jan Stoberl SPHR
Lisa Garden, SPHR
CIR & CDR Certified
& Re-Certified in 2013
#ATC2014
TO
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■ Rachel Bargiel
■ Robyn Bloomberg
■ Patti Daiber
■ Amy Davin Cho
■ Padma Durvasula
■ Lorna Fuller
■ Lilibeth Garcia
■ Adriana Gonzalez
■ Karen Graham
■ Judy Hall
■ Tracie Hoffman
■ Angela Kerkman
■ Darla Mayse
■ Pat Moore
■ Vickie Morgan
■ Mark Stewart
■ Jan Stoberl
■ Amy Taylor
■ Kris Strohmyer
■ Amanda St. John
■ Heather Thomas
■ Derren Thompson
■ Jeanne Strassburger
■ Coral Zelachowski
Professional Development
Talent Advisor Leadership Academy Cohort 3
#ATC2014
Future Leader Intern Mentors
■ Scott Sherman
■ Darla Mayse
■ Karen Graham
■ Trish Gary
■ Derren Thompson
College Student Mentors
■ Arie Ball, UMASS
■ Lisa Garden, UMASS
■ Michelle Robinson
LIFT
■ Debbi Oryszak, Co-chair
■ Apryl Fleming
M
E
N
T
O
R
I
N
G
FY13 New Team Mentors ■ Sarah Huff
■ Neil Kilgallon
■ Angela Wilson
■ Trisha Gary
■ Debbi Oryszak
■ Jeanne Strassburger
■ Patricia Moore
■ Sandy Joiner
■ Angela Kerkman
■ Susan Foreacre
■ Greg York
■ Amy Davin Cho
■ Maria Houchins
■ Shanda Jenkins
■ Padma Durvasula
IMPACT USA
■ Lisa Garden
■ Sherie Valderrama
■ Arie Ball
■ Anthony Scarpino
IMPACT Canada
■ Arie Ball
■ Anthony Scarpino
AALF Peer2Peer Committee
■ Amanda St John
#ATC2014
Contest Winners
FITBIT CHALLENGE – STEP THIS WAY!
May- Marilyn Scheff
June- Lisa Garden
July- Mark Stewart
August- Judy Hall
September- Debbi Oryszak
October- Bina Vachhani
November- Trisha Gary
December- Shane Tirpak
QUEsocial Lifetime Leaders
☺ Yvonne Schuster 76539
☺ Judy Hall 75753
☺ Sandy Joiner 71499
☺ Karen Graham 59866
☺ Emily Feury 56055
☺ Monica Sims 54629
☺ Amy Brooks 54336
☺ Arie Ball 53512
☺ Tracie Hoffman 49178
☺ Andrew Wagle 44564
#ATC2014
Appreciation Cards
TO FROM
Michelle Robinson Chloe Rada
Karen Graham Chloe Rada
Darla Mayse Chloe Rada
Trish Freshwater Chloe Rada
Emily Feury Chloe Rada
Trisha Gary Chloe Rada
Coral Zelachowski, Amy
Brooks, Angela Wilson,
Karen Graham, Daniela
DeLuca
Lisa Garden
Sally Bristol Jan Stoberl
Karen Graham Mindi Gale
Amy Brooks & Angela
Wilson Daniela DeLuca
TO FROM
Amanda St. John Sherie Valderrama
Tracie Hoffman Amy Davin Cho
Derren Thompson Amy Davin Cho
Tracie Hoffman & Derren Thompson
Gina Smethurst
Jennifer Derasmo Gina Smethurst
Rita Sanders Darla Mayse
Kris Strohmyer, Amy
Brooks, & Debbi Oryszak Lisa Garden
Amanda St. John Derren Thompson
Daniela DeLuca Derren Thompson
Tami Carter- McNulty Derren Thompson
Setoria Key Derren Thompson
TO FROM
Marguerite Granat Jeanne Strassburger
Padma Durvasula Daniela DeLuca
Amy Brooks, Kathy Emmart,
Judy Hall, Sarah Huff,
Sandy Joiner, Rita Sanders,
Doreen Settles, Janet
Stoberl, Bina Vachhani,
Cathy Barton
Marguerite Granat
Amanda St. John Daniela DeLuca
Susan Laramee Arie Ball
Amy Brooks, Padma
Durvasula, Kathy Emmart,
Daniela Deluca, Karen
Graham, Angela Kerkman,
Angela Wilson
Jan Stoberl
Jonathan Adkins Tami Carter & Patti Daiber
TO FROM
Ayershia Dastgir Lisa Garden
Sally Bristol & Jennifer
Derasmo Renee Brooks
Kris Strohmyer Karen Graham
Sally Bristol Karen Graham
Greg York, Bina Vachhani, Suzanne Thompson,
Marilyn Scheff Shari McNEeley
Jan Stoberl, Sarah Huff,
Setoria Key Shari McNeeley
Kris Strohmyer Shari McNeeley
Krystle Lincoln Derren Thompson
Shane Tirpak Emily Feury
Susan Foreacre Emily Feury
TO FROM
Padma Durvasula Jennifer Macias
Jan Stoberl Jennifer Macias
Angela Wilson Jennifer Macias
Trisha Gary, Emily Feury, Jennifer Macias
Amy Brooks
Bina Vachhani Lorna Fuller
Chloe Rada Lorna Fuller
Lisa Schmeck Lorna Fuller
Mindi Gale Lorna Fuller
Pat Moore Lorna Fuller
Ben Huhn Lorna Fuller
Vickie Morgan Jennifer Macias
Coral Zelachowski Jennifer Macias
TO FROM
Colleen McKie Sandy Ronning
Vickie Morgan Amy Brooks
Krystle Lincoln Sherie Valderrama
Neil Kilgallon Suzanne Thompson
Rita Sanders Debbi Oryszak
Emily Feury Lisa Garden
Trish Freshwater Chloe Rada
Heather Thomas Mindi Gale
Rachel Bargiel, Patti Daiber,
& Derren Thompson Karen Graham
Setoria Key Sherie Valderrama
Coral Zelachowski Jeanne Strassburger
Lisa Garden Jan Stoberl
TO FROM
Colleen McKie Sandy Ronning
Vickie Morgan Amy Brooks
Krystle Lincoln Sherie Valderrama
Neil Kilgallon Suzanne Thompson
Rita Sanders Debbi Oryszak
Emily Feury Lisa Garden
Trish Freshwater Chloe Rada
Heather Thomas Mindi Gale
Rachel Bargiel, Patti Daiber,
& Derren Thompson Karen Graham
Tracie Hoffman Amy Davin Cho
Setoria Key Sherie Valderrama
Shari McNeeley Jan Stoberl
TO FROM
Krystle Lincoln & Setoria
Key Anne Scott
Trisha Gary Emily Feury
Krystle Lincoln, Ayershia
Dastgir, Neil Kilgallon Derren Thompson
Emily Feury Trisha Gary
Kris Strohmyer Jennifer Macias
Debbi Oryszak Jennifer Macias
Shari McNeeley Jennifer Macias
Rita Sanders Cathy Barton
Sally Bristol Cathy Barton
Judy Hall Christine Turkal
Rita Sanders Cheryl Butler
TO FROM
Colleen McKie Sandy Ronning
Vickie Morgan Amy Brooks
Krystle Lincoln Sherie Valderrama
Neil Kilgallon Suzanne Thompson
Rita Sanders Debbi Oryszak
Emily Feury Lisa Garden
Trish Freshwater Chloe Rada
Heather Thomas Mindi Gale
Rachel Bargiel, Patti Daiber,
& Derren Thompson Karen Graham
Tracie Hoffman Amy Davin Cho
Setoria Key Sherie Valderrama
Sally Bristol Heather Thomas
TO FROM
Anthony Scarpino Michelle Robinson
Rita Sanders Yvonne Schuster
Sarah Huff Yvonne Schuster
Setoria Key Yvonne Schuster
Debbi Oryszak Amy Bynon
Jo Klingberg, Shanda Jenkins, Maria Houchins
Tami Carter- McNulty
Jennifer Macias Amy Brooks
Krystle Lincoln, Jennifer
Tschilar, Mark Stewart, June
Thompson
Sherie Valderrama
Greg York Sherie Valderrama
Karen Graham Chloe Rada
TO FROM
Angela Wilson Lisa Garden
Suzanne Thompson Heather Thomas
Greg York Arie Ball
Janet Stoberl Amy Brooks
Coral Zelachowski, Angela Kerkman, Karen Graham, Padma Durvasula, Helen
Winter
Amy Brooks
Colleen McKie, Sandy Joiner, Chloe Rada
Suzanne Thompson
Ben Huhn Suzanne Thompson
Coral Zelachowski Heather Thomas
Rita Sanders Sherie Valderrama
Suzanne Thompson Sherie Valderrama
TO FROM
Ayershia Dastgir Julia Bayless
Rachel Bargiel Lisa Garden
Rita Sanders Rachel Bargiel
Mindi Gale Janet Stoberl
Donna Davis Amy Davin Cho
Shane Tirpak The Clinical Team
Amy Brooks The Clinical Team
Jen Macias The Clinical Team
Janet Stoberl The Clinical Team
Trish Gary The Clinical Team
Amy Bynon The Clinical Team
Linda Coleman Cheryl Butler
TO FROM
Susan Foreacre Lisa Garden
Angela Kerkman Daniela DeLuca
Padma Durvasula Daniela DeLuca
Angela Wilson Daniela DeLuca
Helen Winter Emily Feury
Sarah Huff Lisa Curry
Angela Kerkman Karen Graham
Helen Winter Karen Graham
Amber Almeida Chloe Rada
Bina Vachhani Chloe Rada
Doreen Settles Chloe Rada
TO FROM
Amy Davin Cho Monica Sims
Rachel Stamm Monica Sims
Judy Hall Monica Sims
Vivan Nguyen Michelle Robinson
Trish Freshwater Michelle Robinson
Benjamin Huhn Jan Stoberl
Vivan Nguyen Susan Foreacre
Padma Durvasula Heather Thomas
Jeanne Strassburger Lisa Garden
Benjamin Huhn Darla Mayse
Krystal Lincoln Kris Strohmyer
TO FROM
Angela Kerkman, Padma
Durvasula, Nanette Harty Jeanne Strassburger
Sandy Joiner Lisa Garden
Gina Smethurst, Rachel
Stamm, Amy Davin Cho,
Doreen Settles, Sarah Huff,
Vivan Nguyen, Yvonne
Schuster, Sally Bristol,
Andrew Wagle, Tami Carter
Judy Hall & Scott Sherman
Bryan Hesse Scott Sherman
Patti Daiber Scott Sherman
Bilal Baluch Angela Kerkman
Padmaja Durvasula Angela Kerkman
Rita Sanders Mindi Gale
Chloe Rada Lois Edwards
TO FROM
Lilibeth Garcia & Derren
Thompson Suzanne Thompson
Autumn McReynolds Suzanne Thompson
Bilal Baluch Heather Thomas
Christine Turkal Heather Thomas
Susan Foreacre Emily Feury
Jen Macias Amy Brooks
Sally Bristol Judy Hall
Amy Brooks Arie Ball
Nanette Harty Arie Ball
Patti Daiber Arie Ball
Angela Wilson Arie Ball
Amy Davin Cho Arie Ball
Tracie Hoffman Amy Davin Cho
TO FROM
Janet Stoberl Karen Graham
Suzanne Thompson Chloe Rada
Rita Sanders Suzanne Thompson
Andrew Wagle Chloe Rada
Tricia Freshwater Suzanne Thompson
Amy Brooks Emily Feury
Angela Wilson Amy Taylor
Suzanne Thompson Jen Macias
Shanda Jenkins, Maria
Houchins, Helen Winter,
Coral Zelachowski, Lisa
Garden
Emily Feury
Heather Thomas Jan Stoberl
Shanda Jenkins Andrew Wagle
TO FROM
Doreen Settles Trisha Gary
Helen Winter Trisha Gary
Lorna Fuller Trisha Gary
Vickie Morgan Trisha Gary
Vickie Morgan Trisha Gary
Chloe Rada Trisha Gary
Trish Freshwater Trisha Gary
Tracie Hoffman Chloe Rada
Nanette Harty Chloe Rada
Krystle Lincoln, Ayershia
Dastgir, Neil Kilgallon, Ben
Huhn, Trish Freshwater,
Setoria Key
Arie Ball
#ATC2014
Appreciation Cards
#ATC2014
Appreciation Cards
…there's nothing in this world I wouldn't do.
If the sky comes falling down for you…
Simply the Best
2013-2014 Talent Acquisition Virtual Stars
#SodexoTAC
2013 Talent Acquisition Spirit Award Winners
Team Spirit:
Susan Foreacre
Executive Recruitment Team
Spirit of Service:
Gina Smethurst
FY12 New Recruiter Mentors
Spirit of Progress:
Andrew Wagle
Phone Screen Redesign Team
Karen Greg Padma
Human Resources Partner:
Mairo Akposé
Diversity Partner:
Kerwin Higashi
Everyone is a Recruiter:
Ellis Kirby
Key Support Partner:
Chloé Rada
Values Award:
Karen Graham
BU
ILD
ING
OU
R E
MP
LO
YM
EN
T B
RA
ND
News Outlets
Beyond Job Boards
Firms Enlist More
Recruiters
Recruiters Rethink
Online Playbook
Sorting technology turns
talent search into a science
Blog: Working the Room –
Reading List
Aggressive
Approaches Win
Passive
Candidates
Twenty-One Top
Twitter Tips
Trade Journals/Blogs
Sodexo is Hiring!
(3.6 million viewers)
Job Seekers
Wait in Heat for
Job Fair
Job Shop
Boost Your Career
with Social Media
Workplace 101:
Tory Johnson's
Tips for How to
Ask for A Raise
Books
Forthcoming
Books:
Heather
Huhman on
Gen Y
Daisy
Wright’s
Tell Stories,
Get Hired
Tim Sackett ‘s Employment
Brand Blog placed Sodexo in
the company of Google and
Zappos in “The One Thing
HR Wants for Christmas.”
#ATC2014
BU
ILD
ING
OU
R E
MP
LO
YM
EN
T B
RA
ND
Industry and International Influencers Presentations
Keeping Candidates Warm: Leveraging Web
2.0 Strategies for Scalability
Diversity Recruiting Strategies Social Media
video series
Leveraging Social Media for our #coolgov
How Sodexo Prioritizes
Diversity in Executive
Search, HCI
Fall 2010 Keynote
Spring 2010, 2012
Speaker Presentations
Represented on 16 Boards and
Advisory Boards
“Sodexo is the smartest recruiting
organization on the planet.” - CEB
Director
“Examples of these “elite”
recruiting organizations over the
last few years include … Sodexo.”
– Dr. John Sullivan, HR leader
“Sodexo is a talent management
innovator in an industry that is not
known for pushing the envelope.” -
Dr. John Sullivan, HR leader, in Where
to Work if You’re a Talent
Management Rock Star
• Top 5 Diversity Leaders on
• Selected as #1 company on
Twitter by TBWA Corporate
Tru London, Tru Amsterdam,
Tru Manchester Tru Ireland
2011 Scandinavian
Employer Branding -
Copenhagen
2010 Italian Employer
Branding Summit – Milan
Employer Brand
Leadership – Brussels
Dubai, UAE
#ATC2014
AW
AR
DS
& R
EC
OG
NIT
ION
Diversity Edge Magazine’s Best Companies for Diverse Graduates Diversity Edge Best Company for Diversity (2009) (in partnership with Office of Diversity) Onrec.com Most Innovation College Recruitment Program (2009) Best College Recruitment Program, Best Employee Referral Program (2009) Best Social Media Recruitment (2010) Excellence in Inclusion Recruiting (2011) Black Collegian Top 100 Employers (2009, 2010) Recognized for Bridges to Business recruitment efforts Black Enterprise Best Company for Diversity (in partnership with OOD 2009, 2010, 2011) Hispanic Business Magazine Top 60 Diversity Elite Employer (2009, 2010, 2011 in partnership with OOD)
Workforce Management Optimas Awards for: Service (2008), Vision (2009), Innovation (2011), Vision (2012) NRAEF Spirit Award Winner (2009) DiversityInc – #1 on the Top 50 Companies list and #2 for Recruitment and Retention (partnership with Office of Diversity) (2011, 2012, 2013) SNCR Excellence Award (2009) SCNR Award for Mobile Media (2012) CollegeGrad.com Top 50 Employers for Entry Level Jobs (2009, 2010) CollegeGrad.com Top 200 Intern Employers (2009, 2010) GI Jobs Top 100 Military Friendly Employer (2010, 2011, 2012, 2013, 2014) Human Capital Leadership Award for Innovative Business Solutions Recognized – Competitive Workforce (2009) Champion of Learning – 2009, 2010 Employee Learning Week 2010 Excellence in Practice Award
Latina Style 50 Top Companies to Work For in US (2009, 2010 , 2011 in partnership with OOD) Best Companies for Diversity (2011) Listed as top company for a Career in Talent Management; Best Diversity Recruitment Program 2008, 2010 Recruitment Dept of the Year, 2011 finalist –Best Employer Brand, 2012 finalist – Best Employer Brand 2012 iCIMS Excellence Awards – Honorable Mention for Innovative Recruitment Award Member Awards – Technology Winner 2012 StartWire’s #9 Most Responsive Employer – 2013 FlexJobs Top 100 Company for Remote Work – 2014
2014 Most Social Company
https://www.google.com/search?site=imghp&tbm=isch&source=hp
&biw=1280&bih=695&q=animated+gif+fireworks&oq=animated+gif
+fireworks&gs_l=img.3..0j0i24l4.1186.4318.0.5325.22.20.0.2.2.0.29
4.2079.13j3j4.20.0....0...1ac.1.37.img..8.14.816.bFFc6X3SQPQ#im
gdii=_
#ATC2014
Test Google Glass and identify opportunities to use in operations and/or employment branding.
Video
Mobile
New Media
Innovation
Employment Branding Initiatives Employment
branding
#ATC2014
Arie Ball Vice President Sourcing & Talent Acquisition
@Arie_Ball
Thank you
#ATC2014
Extra slides
Introducing…Que Social
Social Rock Star
So So Social
One 2 Watch
Social Newbie
Socially Challenged
#ATC2014
Right Start Initiatives - Measurements of Success
Strong Pipeline of Internal &
Alumni GM Level Talent
GM in Place when Unit
Opens
Lower TTS for GM Positions
on New Business Accounts
More Internal & Alumni GM
Hires for New Business Accounts
Candidates with Contingent
Offers Available for Sales
Proposals
#ATC2014
Services Sector hiring rate up 11.7% vs. Jan ‘13
Increased turnover as economy improves
OFCCP requirements related to reporting, people
with disabilities & veterans
GlassDoor monthly traffic is up 61% with 50%
over 40 years old
Desire for hourly recruitment support
Increasing urgency to fill jobs quickly
• Limited relocation
• Reduced resource positions
• Fewer college hires and interns
Compensation guidelines
Range of Quality of Life Services increasing
HM self-assess below benchmark in their ability to assess talent (CLC)
Mobile adoption continuing to grow
Industr
y
Tre
nd
s Internal Environment
External Trends
• Internal candidate preference
• Increased clients involvement
• Counter and competing offers
Unemployment Rate Jan 2013 Jan 2014
National 7.9% 6.6%
Bachelors Degree 3.8% 3.2%
HS Degree 8.1% 6.5%
All Veterans 7.6% 5.6%
Gulf Era Vets 11.7% 7.9%
Competition for talent is intensifying
#ATC2014
Job Board Alternative Pilot
Identify more effective and cost/time efficient media options for attracting quality candidates
Reduce recruiter time spent processing unqualified candidates Improve time to slate
3 recruitment teams & 2 high volume external hire job categories
Baseline and follow up metrics Source of hire Source of quality candidates Candidate diversity Time to slate Time to fill
Sourcing a
qualified &
diverse
candidate
pool
#ATC2014
Improve Process Efficiency & Effectiveness
■ Multiple position postings
■ Revised minimum slate requirements
■ Elimination of review panel process
■ Elimination of competency interview requirements
■ Manager approval process
■ iCIMS refinements
Planning,
Process and
infrastructure
#ATC2014
Test Google Glass and identify opportunities to use in operations and/or employment branding.
Video
Mobile
New Media
Innovation
Employment Branding Initiatives Employment
branding
#ATC2014
http://youtu.be/v1uyQZNg2vE