ACTIVANT CUSTOMER

SERVICES & SUPPORT

Activant Eagle

Maximizing Your Activant Solutions

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SERVICE CONTACTS

ON THE WEB

www.Activant.comYour gateway to the world of Activant service and support.

Platform Support:

Activant Eagle™ for Windows: Eagle Customer Site

Login at www.activant.com under “Customer Support” and select Online Support for

Activant Eagle Users from the Customer and Partner Log-in window.

Fast, single-point access to complete training and education resources, support, news and

other valuable support.

Activant Eagle: Activant Direct

Login at www.activant.com under “Customer Support” and select Activant Direct from

the Customer and Partner Log-in window.

Online ordering and access to hardware, software, training programs and more.

Activant Web Conference Center (WCC)www.activant.com/wcc

Interactive, Web-based training sessions in real time, conducted by Activant professionals.

Pinnacle Technology Conferencewww.activant.com/pinnacle

These information-packed conferences are the premier customer learning event of the year. It is a

great opportunity to network with fellow Activant system users and Activant management.

BY PHONE

Activant Eagle for WindowsMain: 800.678.7423

Advice Line Support: 800.678.7423

Local Platform Specialist (Hardware Support): 800.678.7423

Training and Consulting Services: 800.678.7423

New Product Information: (Activant Direct) 800.538.8597

Business Products (forms, products, data): 800.837.4273

Billing Questions: 888.354.5812

Activant iNetMain: 800.538.8597

SERVICE CONTACTS

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Service Contacts

World Class Services for World Class Systems 5

Activant Services: Your Total Solution

Stage 1: Get up to Speed Quickly and SmoothlyPre-implementation Business Consultation 11

Proven Implementation Methods, Backed by Expert Consultation 12

Activant Implementation Methodology: Five Steps to Rapid ROI 13

Complete Data Conversion 14

Training and Education to Fit Your Needs 15

Working with You 16

Fast Answers with Activant Job Aids 17

Activant Web Conference Center 18

Eagle Browser-Based Training 19

Stage 2: Drive Continuous Improvements in Your BusinessProfessional Business Consultation 25

Local and Regional Events 26

Pinnacle Technology Conference 27

The Next Step: Ongoing Training 28

On-Demand Training for Eagle 30

On-site Classroom Training 31

Stage 3: Take Advantage of our Comprehensive Service and Support SolutionsA Single Source of All Your Needs 35

Activant Direct 36

Software Support with Advice Line 37

Customer Infrastructure Services 37

Activant Customer Web Sites for Services and Support 41

For More Information 45

TABLE OF CONTENTS

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A TOTAL, COMPREHENSIVE SOLUTION

Activant understands the challenges that businesses like yours are facing today. That’s why

we have developed the industry’s leading technology solutions to help businesses of your size

increase productivity, contain costs and improve efficiencies throughout their operations.

However, world class systems are only a part of Activant solutions. Each system is backed by

a range of world class services developed from years of experience with customers. Going far

beyond traditional manual-based training or basic support offerings, these services include:

• Complete implementation and data conversion

• In-depth training and education based on proven methods

• Project management

• Ongoing training and support

• Onsite repair, telephone support and more

WORLD CLASS SERVICES

FOR WORLD CLASS SYSTEMS

Speed to Value:Activant maximizes your “speed tovalue” by aligning the use of tech-nology to the challenges you face inyour business. By focusing on yourbusinesses’ specific needs and bycreating increased efficiencies, pro-ductivity and profitability, Activantensures a rapid return on invest-ment to help you advance to thenext level of business performance

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Services are available in a number of media and channels, including onsite visits, phone

support, built-in browser programs, conferences and more. This means that you can take

full advantage of Activant service options according to your needs, budget and schedules.

The result is a total, comprehensive solution designed to help you:

Maximize your “Speed to Value” with a rapid return on investment based on

increased productivity and profitability.

Maximize performance and uptime with Activant services and support can help you

streamline your operations, improve service, reduce expenses and increase revenue.

Maximize your competitive advantage with the very latest technology updates,

enhancements and technical tips, helping to ensure your ongoing success in today’s

rapidly changing markets.

Maximize your investment with cost-effective, on-target support from Activant

professionals.

STAY COMPETITIVE WITH ACTIVANT SERVICES

With Activant services, you’ll always have much more than “tech support.” You’ll have

a partner dedicated to your success!

So take a few minutes to look through this guide. We also suggest keeping it as a handy

reference. You’ll learn how Activant services can help you get the most from your Activant

system-and remain competitive in today’s tough marketplace.

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STAGE 1: STAGE 1:

GET UP TO SPEEDGET UP TO SPEED

STAGE 3:

COMPREHENSIVE

SERVICE AND SUPPORT

SOLUTIONS

STAGE 2:STAGE 2:

DRIVE IMPROVEMENTS DRIVE IMPROVEMENTS

IN YOUR BUSINESSIN YOUR BUSINESS

ACTIVANT SERVICES: YOUR TOTAL SOLUTION

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GET UP TO SPEED - QUICKLY AND SMOOTHLY

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PRE-IMPLEMENTATION BUSINESS CONSULTATION

If you’ve ever wondered how the top dealers got to the top, it’s probably because they know

the latest business strategies to squeeze every bit of profit out of their businesses. Activant

offers a variety of popular business consultation services that complement our implementation

and new training support.

Take our Comprehensive Business Analysis service, for example. We send a consultant to

your business to analyze your organizational structure, work flow and system usage (both

hardware and software). This evaluation encompasses all business processes including

purchasing, point-of-sale, inventory, general ledger and much more.

The consultant compiles the findings of this analysis into a report and offers recommendations

for changes within your business. After delivering the report, the consultant arranges

conference calls to create short- and long-term plans for your business.

As a result, you will be able to make informed, strategic decisions based on an accurate

understanding of markets and your business goals.

"We went live over the Thanksgiving weekend of 2002. We took all the data on Friday,gave it to Activant to convert, and went live Monday morning. Prior to that weekend,Activant worked closely with our IT project manager to map data and plan for theconversion. Starting in August, we had the training browser on every computer soemployees could learn the Eagle system. On Monday morning, we were live andringing customers."

Jeff MillerPresident

Miller Ace Industrial

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PROVEN IMPLEMENTATION METHODS, BACKED BY EXPERT CONSULTATION

Activant system implementations are based on proven methods for maximum success. They help

ensure the fast, efficient launch of your new system with our expert coordination for delivering

service, installing equipment and providing support to meet your specific budgets and deadlines.

Implementation services include:

• Customized data conversion and migration services

• Complete installation and activation ofsystem components, including servers,peripherals, network devices, point-to-point communications gear, and otherequipment required to deliver a comprehensive solution

• Project management throughout the implementation to ensure that the implementation stays on schedule and in budget

• End user education and training onActivant systems

• Application Administrative option setup and configuration

• Business process re-engineering

• Business reporting review and configuration

• Assessment of electrical and wirelessinstallation requirements and location ofInternet Service Providers (ISPs)

• Environmental audits support configuration changes, upgrades and shifting usage levels

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“The transition to Eagle was very fast. We signed the agreement in December andwent live on March 1st. In order to meet this aggressive timeline, the Activant trainerspent the entire month of February training employees and ensuring a smooth transition. We went live in five locations with just one Activant employee.”

Blaine Koch Manager of Accounting and IS

G & H Seed

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ACTIVANT IMPLEMENTATION METHODOLOGY: FIVE STEPS TO RAPID ROI

Our carefully organized, five-stage implementation process is backed by regular reviews,

close cooperation between you and the Activant team, and a detailed list of deliverables and

milestones to reduce risks. By evaluating your current business processes, we match the best

Activant solution for your business needs, helping to deliver Speed to Value with rapid ROI.

1. Planning includes handoff from Activantsales to the Activant implementationteam, the pre-install planning meeting,the creation of the project plan and theproject launch.

2. Implementation involves the installation ofhardware and software, training, businessprocess proto-typing, data conversion, cus-tom enhancements and solutions testing.

3. Validation is performed through a testgo-live or “dry run,” review of businessprocesses and additional user training.

4. Go-live is typically initiated at the beginning of the week, and it is followedby daily status meetings.

5. Post-implementation includes processreviews, audits and a customer satisfactionreview.

All stages are accompanied by regular executive reviews to ensure the complete success of the

implementation in terms of the overall business and technology goals of your company.

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COMPLETE DATA CONVERSION

When it comes to data conversion, you’re not on your own. Many technology vendors don’t

offer data conversion services, leaving you the daunting task of keying-in critical information

or pre-formatting your data to the new system necessary to successfully operate your business.

That’s not the case with Activant. We offer comprehensive, accurate data conversions,

regardless of size or complexity. With our vast amount of experience, we can help ensure the

full success of the conversion process.

Data conversion services are available during both weekdays and weekends. Throughout

your implementation, our specially trained data-conversion team will employ a proven

methodology to test and transfer business data. We can also work with you to identify other

ways of accelerating the data-loading phase of the implementation.

For Eagle implementations, we can also supply customers with Fast Start tapes to load their

initial inventory and Scan Start tapes to reconcile their UPC barcodes with manufacturer

SKU data. Later, they can use a Fast Change tape for a quick inventory update.

With Activant, the critical data that drives your business will be converted to your new

system quickly and efficiently, with minimal disruption to your operations.

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• Phone training

• Built-in tutorial training for Eagle (Eagle Training Browser)

• Interactive Web-based training for allActivant systems at the Web ConferenceCenter (www.activant.com/wcc)

• Customer seminars, regional meetings

and nationwide conferences

• Documentation, Job Aids for specifictasks, and other resources available online

TRAINING AND EDUCATION TO FIT YOUR NEEDS

We understand that the one-size-fits-all approach to training doesn’t always work. You need

a flexible, efficient training program that fits your specific information needs and schedule.

What’s more, training suited to one system and industry sector might not be appropriate

for another.

That’s why Activant has developed versatile, highly interactive training programs that can

be used to deliver the right information to the right people at the right time.

Activant offers a wide range of training opportunities including:

• On-site customer training

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WORKING WITH YOU

Throughout the implementation process, you can expect professional Activant

Implementation Specialists to visit your site numerous times to conduct in-depth training

courses to get you and your staff well acquainted with the system. In addition, you will

receive weekly phone-based training and additional support. In the case of larger conversions,

we have a project manager assigned to oversee and coordinate personnel, data conversion,

training requirements and more.

Activant will work with you to develop the best method for delivering training within your

business. We can provide our “train the trainers” approach, deliver training to all your

employees or develop a combination of delivery methods which best meet your specific

business requirements.

When you want to learn or relearn a basic application, you won’t have to wait for us to call,

come by or schedule a class. We’ve developed a variety of fast and effective, self-paced training

methods ranging from built-in training tutorials for Eagle to extensive Web-based training

designed specifically for your needs. And if you need additional help, a Personal Telephone

Trainer will schedule a weekly training call to answer any questions.

With Activant, you’ll have a dedicated group of professionals to give you all the training and

consulting support you need, from initial planning ... to system start-up ... to advanced

application training ... to learning new techniques that can help you boost profits and take

your business to the next level.

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FAST ANSWERS WITH ACTIVANT JOB AIDS

Activant Job Aids are short, clearly written documents that help Eagle customers improve

critical, day-to-day operations with their system.

With a step-by-step format, illustrations and examples, Job Aids simplify activities on the

system without requiring staff to commit information and details to memory. Just print out

a Job Aid, and then use it every time to execute a particular procedure. Everyone will get

work done quicker and easier when they have a Job Aid to guide them through it.

Job Aids topics include:

• Job Aids Overview

• Accounts Payable

• Accounts Receivable

• Catalog

• General Ledger

• iNet

• Inventory/Purchasing

• POS

• ProtoBase

• RF

• Signature Capture

• System Management

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“The consistent look and feel of the Eagle for Windows software enabled us to reduceour training time.”

Brian CoonsStore Manager

Wilco Farmers Co-op

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ACTIVANT WEB CONFERENCE CENTER

Attend training from the comfort and convenience of your own office! Visit our Web

Conference Center to sign up for an online training session.

We offer a wide selection of training courses at a variety of convenient times. All you need is

a PC with an Internet connection, and access to a phone. The training is conducted by an

Activant specialist who is an expert on the subject you select.

Prior to your training day, you can download information that provides an overview of the

course content, so you’re ready and prepared for class day. During the training, you’ll see the

application in action, and hear the voice of the Activant instructor, who guides you through

every step of the training.

The session is concluded with a question and answer period, so you can get the answers to

any outstanding questions you might have.

Contact your Activant Direct Specialist to learn more about this valuable training option.

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“When our Eagle training program was being set up, and I was told how much train-ing would be done on the phone, I couldn’t imagine how it was going to work. But, I’mhappy to report that Sean, our personal trainer, was very helpful. He explained every-thing extremely well and made the system and processes very easy to understand.”

Linda MaddoxxOwner

Garrelts Paint & Wallpaper

EAGLE BROWSER-BASED TRAINING

The Eagle Training Browser is a CD that contains a wealth of information in a variety of

formats-videos, documents that you can view online or print, interactive guided practice

simulations and quick links to the Eagle Customer Web site and the Web Conference

Center. The Training Browser CD can be installed on any PC running Eagle for Windows

software.

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From the Eagle Training Browser home page, users can quickly

access a range of valuable offerings:

Getting Started: Your integrated trainingplan, providing you with a sequential listof courses, activities and resources toaccess as you learn about the differentEagle products.

Videos: Two different video types-QuickTips and General Overview Videos- that demonstrate major features and procedures of the Eagle product in aneasy-to-understand format.

Simulations: A series of interactiveguided practice activities for Eagle proce-dures, such as completing a basic cashsale transaction in Point-of-Sale. Theseactivities take you step-by-step throughthe procedure, providing immediate feed-back in the event you make a mistake.

Application Training: A series of presentations designed to get you up and running quickly with the Eagle applications.

Quizzes: A quick and easy way to testyour knowledge of the material you justlearned about in the training module.

Job Aids: Procedure steps and screenshots to help you complete a specific task.

Documents: Links to a wealth of up-to-date, online documentation.

“What’s New?”: All the latest additionsor changes to the site.

Web Conference Center Link: Your connection to Activant’s Web conferencingsite, where you have the opportunity toattend a live, Web-based presentation.

Additional Links: Valuable resources andsupporting materials.

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STAGE 2:

DRIVE IMPROVEMENTS

IN YOUR BUSINESS

STAGE 3:STAGE 3:

COMPREHENSIVE COMPREHENSIVE

SERVICE AND SUPPORT SERVICE AND SUPPORT

SOLUTIONSSOLUTIONS

STAGE 1: STAGE 1:

GET UP TO SPEEDGET UP TO SPEED

ACTIVANT SERVICES: YOUR TOTAL SOLUTION

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DRIVE CONTINUOUS IMPROVEMENTS

IN YOUR BUSINESS

PROFESSIONAL BUSINESS CONSULTATION

As you look at your business, there are probably areas of the business that do not flow as

well as the others. Perhaps it is your counter sale business or special-order process, or returns

process. Activant business consultants can help you review your business processes and

make recommendations on how to improve them.

Consultation services can be customized according to your needs and budget. We can

perform a comprehensive review of your entire business operation, including on-site

interviews with key personnel across various branch locations and the corporate office to

obtain a comprehensive understanding of your current operations.

We can then analyze our findings and present them to your executive team. Our report will

include an overview of your business, an in-depth assessment of current operations, and a

summary of areas that need improvement.

Our consultants can also gauge how your overall business is doing against published

industry benchmarks as well as against other Activant customers. With Activant business

consultation, you will receive valuable insight about your business and the industry as a

whole, helping you to sharpen your competitive edge in today’s market.

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LOCAL AND REGIONAL EVENTS

Activant organizes and sponsors a large number of conferences, seminars and user groups

at the city, state and regional level. Packed with information about Activant systems and

services, these events are a great way for Activant customers to get the latest technical

information, learn new tips about operating their system, and network with others in their

industry. We also hold user group meetings and training sessions at trade shows.

Schedules for events are announced by mail and through notices at Activant customer Web sites.

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PINNACLE TECHNOLOGY CONFERENCE

This is the premier learning conference for all Activant customers. Over 300 customers

attend, and each conference offers over 100 training sessions and presentations. The

Pinnacle Technology Conference enables both staff and management to:

• Make better use of Activant systems toincrease profits

• Boost system utilization by attendingintensive training courses

• Problem-solve issues with the help ofActivant system experts

• Streamline business operations andbecome more competitive

• Learn about the latest new features andfuture product directions

• Network with fellow Activant systemusers and Activant management

The conference also features keynote addresses from industry leaders who can share their

knowledge and insights about current business technology and market developments.

For more information, visit www.activant.com/pinnacle.

“Pinnacle is just an energizing enviornment. You’re able to step away from your day-to-day business activity and surround yourself with people that have the same interestand desire to improve their operation to make it more profitable, more enjoyable, andmore exciting! It’s fun to network and talk about different elements of your businessand find ideas that you can take back and implement in your business. While I’m here,I called back to the store to get them working on a couple of new ideas. Those will belive and running—before I get back!”

Read ClarkeOwner

Clarke’s Hardware

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THE NEXT STEP: ONGOING TRAINING

Once you’ve mastered the basics of your Activant system and have been online for awhile,

we can help you take the next step in improving efficiency, updating skills and training new

employees. An Activant Implementation and Consulting Service Specialist will assist you in

designing a comprehensive plan for ongoing training.

You can train new employees as much or as often as you like. At the same time, your

Activant Implementation or Consulting Service Specialist can show you or your employees

how to use any of our advanced application programs that you have purchased.

Another way Eagle users can take advantage of Activant’s self-paced learning opportunities

is through two interactive tutorials, also available on CD-ROM.

Advanced Purchasing: Streamlining Your Ordering Process Using Order Points and Suggested

Order helps users answer such questions as why something is ordered, how to determine

weeks of supply and calculate order points, and what rules the system uses when creating a

suggested order.

The other tutorial, Physical Inventory: Maintaining an Accurate Inventory and the Counting

& Posting Process, calms the fears that the mere thought of conducting a physical inventory

can evoke by providing users with the information and tools they need to start their own

physical inventory process off on the right foot.

Both CDs utilize a multimedia approach combining graphics and audio with interactive

exercises. Each instructional topic culminates in a quiz to help the learner assess his or her

own understanding of the material. Also available are Job Aids and a glossary for additional

support and information.

Perhaps the most unique feature of each CD is the section titled "Learn from Experience."

Here users can view videos of interviews conducted with several Eagle system users as they

share their expertise about advanced purchasing and the physical inventory process.

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“We have about 75 year-round employees, but we swell up to 400 employees duringspring and summer. Training is a big challenge! Activant training tools make it easier.We really use the Eagle training browsers. We also have new employees watch thetraining videos.”

Magdalena HoganIT Manager

Gertens

ON-DEMAND TRAINING FOR EAGLE

For ongoing training, Eagle users can learn at their own pace with built-in browser training,

The Eagle Training Browser is a CD that contains a wealth of information in a variety of

formats-videos, documents that you can view online or print, interactive guided practice

simulations and quick links to the Eagle Customer Web site and the Web Conference

Center. The Training Browser CD can be installed on any PC running Eagle for Windows

software.

With the Eagle Training Browser, trainees can test their knowledge with regular reviews and

quizzes. More experienced users can sharpen their skills with advanced instruction and

documentation. As an added benefit, managers can track the performance for each user to

better understand the specific capabilities and training needs of staff members. Topics

include system operations and certification, management skills, accounting and financial

operations, and other areas.

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ON-SITE EAGLE CLASSROOM TRAINING

Classroom training for Eagle is available at our corporate training facilities located in the

beautiful Bay Area of California. All classes are carefully tailored for the exact needs of Eagle

customers.

Classes are conducted in modern, well-equipped classrooms. Customized courses can be

presented either in our facilities or at customer sites.

Key Management Training:

Training that provides you with the opportunity to send your key managers to

customized training held at Activant corporate headquarters. This training gives your

key personnel the knowledge they need to help your company get the most from your

Activant system.

Customized Training Sessions:

Our Education Department will work with you to define curriculum based on your

topic of choice, to your specifications, delivered in an environment free of distraction

from the daily workplace.

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NSSTAGE 1: STAGE 1:

GET UP TO SPEEDGET UP TO SPEED

STAGE 3:

COMPREHENSIVE

SERVICE AND SUPPORT

SOLUTIONS

STAGE 2:STAGE 2:

DRIVE IMPROVEMENTS DRIVE IMPROVEMENTS

IN YOUR BUSINESSIN YOUR BUSINESS

ACTIVANT SERVICES: YOUR TOTAL SOLUTION

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TAKE ADVANTAGE OF OUR COMPREHENSIVE

SERVICE AND SUPPORT SOLUTIONS

A SINGLE SOURCE OF ALL YOUR NEEDS

Dealing with multiple support vendors for your computer system can be a fulltime job in itself.

With Activant, you can take advantage of “one-stop shopping” for all your support needs.

From the moment a request is received at our toll-free number, our Activant problem

management system takes charge to ensure that the issue is resolved quickly and appropriately.

The problem management system includes

• Local Platform Specialists for onsiterepair

• Highly trained technical support

• Automatic problem escalation and alternative resource planning

• Knowledgeable dispatch agents

• Sophisticated diagnostic tools and factoryengineered repair solutions

• Fast, accurate shipping of factory-testedreplacement parts to minimize downtime

• Complete monitoring of repair progress

What’s more, your Activant Account Manager can serve as an additional “go-to” person for

whatever you need. Readily available by phone or email, the Account Manager is in full

contact with all Activant resources and will make sure that all issues are addressed.

With Activant, you get the services you need, when you need them, all from a single source.

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ACTIVANT DIRECT

Activant Direct representatives provide you with the latest tools for your system to help

boost employee productivity, increase profitability, decrease costs and improve customer

service.

You’ll also discover the latest technology solutions and training services your business needs

to compete in today’s marketplace.

Activant Direct gives you timely access to information on -

• Software, including the latest update toyour platform software as well as power-ful applications to streamline andenhance your operations

• Hardware, including radio frequencydevices, POS hardware, printers, serversand more

• E-Business resources such as Activant iNet

• Services, including training, LocalPlatform Specialist support, andinformation services

• Business products, including paper forms,stationery, ribbon and other essential items

For more information, login at www.activant.com under the Customers Login window and

select Activant Direct.

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SOFTWARE SUPPORT WITH ADVICE LINE

Advice Line telephone support is available 363 days a year, 16 hours per weekday and 21

hours over the weekend. Users can also login to their Activant customer sites 24/7 and sub-

mit detailed questions by e-mail.

The Activant Advice Line is staffed by friendly, highly trained professionals who are experts

at helping customers with questions related to their system. Service is available in Platinum,

Gold or Silver plans, according to the requirements and needs of customers.

In order to provide you with even greater expertise, we divide our support team into areas of

specialization, such as accounting, telecommunications, credit authorization and networking.

With Advice Line service, you can get the answers you need in a fast and cost-effective manner.

CUSTOMER INFRASTRUCTURE SERVICES

A range of Customer Infrastructure Services helps ensure maximum uptime for all

Activant platforms.

Local Platform Specialists

We provide rapid, effective repairs onsite with our Local Platform Specialists. With over 120

field offices, and engineers trained specifically for Activant platforms, we are able to provide

an unequalled level of support and security for your business. Help is just a phone call or e-

mail away. What’s more, a total repair focus means that mission-critical

customer systems will be up and running before the Activant technician leaves the site.

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Pre-visit research, on-site diagnostic tools and technical field support provide specialized

repair information. Optional remote diagnostic repair is available, as well as disaster-recovery

services to protect data and systems-dependent assets.

Integration and Distribution Center

Local Platform Specialist support and other Activant support offerings are backed by our

Integration and Distribution Center. An experienced team of professionals rapidly and

accurately configures new high-technology products and sends them directly to customers.

We have an outstanding record of “first time up and running” functionality on all products

we ship.

Fulfillment Services

Our mail-in options are a fast, cost-effective alternative to on-site repairs. Customers simply

ship the component or subassembly part to us. A staff of over 50 technicians and specialists

will repair or exchange the part for a new one. All parts are tested to factory standards. We

are an authorized service center for Symbol, Okidata, Epson and other major OEMs.

The Fulfillment Center boasts a 99% fill rate. We offer Depot Express overnight forward

exchange repair service or economical three-day return hardware support. In addition,

our Value-Added Resellers (VARs) and other business customers can take advantage of

dependable third-party repair services.

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Networking Support

As businesses grow, networking becomes an increasingly important part of the success of

the system. Activant offers a wide variety of networking support, including:

• Network Consulting. This service is for both customers that do not have an existing computer network in place and customers who are expanding, reconfiguring, redesigning or expandingtheir capabilities. Our network consultingexperts will work with an existing networkto significantly expand, stabilize orupdate the system.

• Implementation and Installation ofComputer Network Infrastructure. Thisservice is for customers that do not havean existing computer network in place, orare remodeling or upgrading their facilities.

• Adding Internet Connectivity. This service involves assistance in locatingavailable local Internet Service Provider(ISP) services to establish an Internetaccess port, connecting network readycomputer systems and personal computersin the business to a new or existing ISPconnection.

• Integrating a Business System to anExisting Network. We can connect your‘network ready’ Business System to anexisting network quickly and efficiently.

• Network Relocation. This serviceincludes re-connecting a network after a physical relocation.

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• Network Tuning / Re-design. Our network consulting experts will workwith an existing network to significantlyexpand, stabilize or update the system.

• Firewall and Network MonitoringServices. This customized service isoffered to those who need fast, efficientand secure management of their criticaldata security programs, including proactiveISP connection management, firewallevent monitoring and reporting, and priority virus protection programs.

• Security Services. Each of our LocalPlatform Specialists are Certified SecurityAdministrators and will ensure that your security configurations are correctand functioning to manufacturers’ specifications.

• Environmental Surveys. Our on-site survey examines both the equipment andoperational environment including ACpower quality, temperature, equipmentplacement and other environmental factors affecting system performance.

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ACTIVANT CUSTOMER WEB SITES FOR SERVICE AND SUPPORT

www.Activant.com

Our main corporate site is the central gateway to information about Activant and all

Activant products and services. It also features easy login by password to customer service

sites such as the Eagle Customer site and EntryPoint.com.

Eagle Customer Site

Log in at www.activant.com under the Customers Login window and select Online Support

for Activant Eagle Users.

The Eagle Customer site provides 24/7 access to a wealth of detailed accurate, and up-to-

date information in the following areas:

Training and Education

• Ask the Experts. See the answers provided by our panel of experts to customer questions at recent ActivantUser Conferences.

• Eagle Training Programs. Find greatinformation about the latest trainingoptions available.

• Job Aids. Perform specific work tasks better than ever by using these short,easy-to-read documents which you candownload and print for ready access.

• Training Datasheets. View and/or down-load datasheets that highlight a variety oftraining tools and services, includingProject Management Services, KeyManager Training and much more.

• Training Tools. Become a more effectiveEagle user with presentations and othertraining resources to help you.

• Web Conference Center. Access allVirtual Classroom schedules, as well as sign up forms for training.

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Support

• Advice Line Issue Logging. Log yourAdvice Line issue via the Web, 24/7.

• Automatic Software Update (BedCheck). Learn how to set up yourActivant Eagle system to automaticallyupdate your software program.

• Eagle Flyer Newsletter. View past issuesof the Eagle Flyer customer newsletter.

• Customer Support Options. Find theservice option that best suits your needsby reviewing this detailed comparison ofPlatinum, Gold and Silver supportoptions.

• Documentation. Find popular manualsand user guides.

• FAQs. Find up-to-date information in aconcise, question-and-answer format broken down by application area. The

information included here can be copiedor printed and kept as reference materialsfor administrators or in-house personnelin charge of employee training.

• Fast Facts. View and print frequentlyrequested documents, grouped conve-niently by application area.

• Hidden Gems. Unlock some of theundocumented and little-known tricks ofthe Eagle system. Over 40 hidden gemsare listed for your viewing pleasure.

• iNet Support Documentation. Accesscomprehensive documentation for alliNet products.

• Product Change Request (PCR). Providefeedback to our product developmentteam with an online version of theProduct Change Request (PCR) form.

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• ReQuest. Learn valuable tips and proce-dures from Activant ReQuest experts tohelp you design powerful ReQuest routines.

• Software Release. “What’s New”Documentation. Stay up-to-date withdocumentation for the latest releases ofsoftware.

• Who to Call. If you have a question but donot know who to call at Activant, this areawill help point you in the right direction.

Product Resources

• Activant Direct offers a large variety of resources regarding software and hardware products, as well as our iNetproduct for e-Business, implementationsupport, and other business productssuch as invoices and checks.

FOR MORE INFORMATION...

Activant is committed to ensuring that every customer receives the very highest levels

of services and support.

For more information about Activant services, talk to an Activant representative or your

Activant Account Manager today. You’ll learn how to maximize your system investment with

enhanced productivity, increased efficiencies, added functionality and streamlined operations.

Activant Eagle

800.538.8597

Activant Solutions Inc. • 7683 Southfront Road, Livermore, CA 94551

Phone: (800) 538-8597 • Email: industry.marketing@activant.com • www.activant.com© 2005 Activant Solutions Inc. All rights reserved. Activant, the Activant logo, Activant Eagle and Activant iNetare trademarks of Activant Solutions Inc. All other company or product names are trademarks or registeredtrademarks of their respective companies.

1PSGUIDE