Intro slide:Intro slide:

LEADERSHIP LEADERSHIP COMMUNICATIONCOMMUNICATION

with Deanna Mims, with Deanna Mims, MarketDoneMarketDoneEFFECTIVE INTERPERSONAL EFFECTIVE INTERPERSONAL

AND SELF AWARENESS SKILLSAND SELF AWARENESS SKILLS

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SLIDE 1SLIDE 1EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

Learning ObjectivesLearning Objectives Awareness of Your Personal Style Awareness of Your Personal Style Skillful ListeningSkillful Listening Expressing Yourself, Fierce LeadershipExpressing Yourself, Fierce Leadership

VERBALVERBAL BODY LANGUAGE, CONVERSATIONAL TACTICSBODY LANGUAGE, CONVERSATIONAL TACTICS EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE EMAIL, EMAIL, EMAIL, EMAILEMAIL, EMAIL, EMAIL, EMAIL

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SLIDE 2SLIDE 2CLOSING THE CLOSING THE

COMMUNICATION LOOPCOMMUNICATION LOOP

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SLIDE 3SLIDE 3AnythingAnything that prevents that prevents

understanding of the message, understanding of the message, is a barrier to communication. is a barrier to communication.

Culture, background, and biasCulture, background, and bias NoiseNoise OurselvesOurselves MessageMessage EnvironmentalEnvironmental StressStress

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SLIDE 4SLIDE 4ACTIVE LISTENERSACTIVE LISTENERS

Spend more time listening than talkingSpend more time listening than talking Do not finish sentences Do not finish sentences Do not answer questions with non-relevant Do not answer questions with non-relevant

questionsquestions Are aware of biasesAre aware of biases Doesn’t daydream Doesn’t daydream Do not dominate the conversationsDo not dominate the conversations Plan responses afterPlan responses after Provide feedbackProvide feedback Analyzes & Summarizes Analyzes & Summarizes Take brief notesTake brief notes

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SLIDE 5SLIDE 5PRE-TESTPRE-TEST

COMMUNICATION SKILLS SELF-COMMUNICATION SKILLS SELF-ASSESSMENT (Emotional ASSESSMENT (Emotional Intelligence)Intelligence)

THERE IS NO THERE IS NO

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SLIDE 5 EMOTIONAL SLIDE 5 EMOTIONAL INTELLIGENCE pre-testINTELLIGENCE pre-test

SELFSELF: How Do You Do Perceiving : How Do You Do Perceiving Your Own Emotions?Your Own Emotions?

PERCEIVE PERCEIVE (Others): How Do You (Others): How Do You Do Perceiving the Emotions of Do Perceiving the Emotions of Others?Others?

MANAGEMANAGE (Self): How Do You (Self): How Do You Manage Your Own Emotions?Manage Your Own Emotions?

MANAGEMANAGE (Others): How Do You (Others): How Do You Manage the Emotions of Others?Manage the Emotions of Others?

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Holding Objects in Front of Your BodyHolding Objects in Front of Your Body Checking the Time or Inspecting Your Checking the Time or Inspecting Your

FingernailsFingernails Narrowing Your EyesNarrowing Your Eyes Standing Too CloseStanding Too Close Looking DownLooking Down Not Directly Facing the Person You’re Not Directly Facing the Person You’re

Speaking ToSpeaking To

SLIDE 6 SLIDE 6 BODY LANGUAGE. Avoid: BODY LANGUAGE. Avoid:

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Slide 7: COMMUNICATION Slide 7: COMMUNICATION INTERACTIVE HANDOUTINTERACTIVE HANDOUT

3 MINUTES TO COMPLETE SELF EVAL3 MINUTES TO COMPLETE SELF EVALChange Your Verbs – you may want to jot these

down and catch yourself:

•Use 'won't' instead of can't' •Use 'want' instead of 'need'•Use 'choose to' instead of 'have to' •Use 'could' instead of 'should'. •Use pauses strategically to emphasize a point or slow yourself down.•Use the level of formality that is appropriate to the situation.

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SLIDE 8: MANAGING SLIDE 8: MANAGING EXPECTATIONSEXPECTATIONS

Questions to ask as someone accepting a task, OR Questions to ask as someone accepting a task, OR info to give if you are assigning:info to give if you are assigning:

What specific objectives am I expected to What specific objectives am I expected to accomplish?accomplish?

In what timeframes)?In what timeframes)? Is it realistic (even if a bit of a stretch)?Is it realistic (even if a bit of a stretch)? On what will my performance be judged?On what will my performance be judged? How will my progress be measured?How will my progress be measured? What are the priorities?What are the priorities? What would “success” look like for each objective?What would “success” look like for each objective? What would an outstanding, knock-it-out-of-the-What would an outstanding, knock-it-out-of-the-

park result look like?park result look like?

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SLIDE 9: OWNING THE SILENCESLIDE 9: OWNING THE SILENCEDevelop the method of assigning tasks by:Develop the method of assigning tasks by:

Giving pertinent details of project, the common reference name Giving pertinent details of project, the common reference name Giving the reason WHY? For the projectGiving the reason WHY? For the project Outline your expectations and what success would look likeOutline your expectations and what success would look like Wrap up your response with a quick summary statement.Wrap up your response with a quick summary statement. ASK FOR QUESTIONS.ASK FOR QUESTIONS.

Then…Then…OWNOWN THE SILENCETHE SILENCE.. Don't make the common mistake of Don't make the common mistake of filling the silence with more information! It is essential to:filling the silence with more information! It is essential to:

Say what you mean, mean what you say and then allow the Say what you mean, mean what you say and then allow the other person to digest it. It gives weight to your words and other person to digest it. It gives weight to your words and helps reduce word smog and conversational clutter when it’s helps reduce word smog and conversational clutter when it’s time to get down to business.time to get down to business.

Taking a moment of silence before answering communicates Taking a moment of silence before answering communicates that you are in control of your thoughts and confident in your that you are in control of your thoughts and confident in your ability to answer expertlyability to answer expertly

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SLIDE 10SLIDE 10 EMAIL EMAIL

Let’s discuss your personal standards Let’s discuss your personal standards and protocol for answering email:and protocol for answering email:

In how long from receiving?In how long from receiving? Do you read thoroughly and answer Do you read thoroughly and answer

questions?questions? Do you bullet the details?Do you bullet the details? What does your signature line look like?What does your signature line look like? Bc’s, cc’sBc’s, cc’s

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Slide 11: FIERCE Slide 11: FIERCE CONVERSATIONSCONVERSATIONS

Principle 1 – Master the courage to interrogate realityPrinciple 1 – Master the courage to interrogate reality

Principle 2 – Come out from behind yourself into the Principle 2 – Come out from behind yourself into the conversation and make it realconversation and make it real

Principle 3 – Be here, prepared to be nowhere elsePrinciple 3 – Be here, prepared to be nowhere else

Principle 4 – Tackle your toughest challenge todayPrinciple 4 – Tackle your toughest challenge today

Principle 5 – Obey your instinctsPrinciple 5 – Obey your instincts

Principle 6 – Take responsibility for your emotional wakePrinciple 6 – Take responsibility for your emotional wake

Principle 7 – Let silence do the heavy liftingPrinciple 7 – Let silence do the heavy lifting http://http://www.fierceinc.comwww.fierceinc.com/leadership-training-programs/leadership-training-programs

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SLIDE 12: FIERCE SLIDE 12: FIERCE CONVERSATIONS DRILL DOWN CONVERSATIONS DRILL DOWN What is my organization’s most pressing issue?What is my organization’s most pressing issue? Clarify: What's going on? How long? How bad is it?Clarify: What's going on? How long? How bad is it? Current impact: How is this impacting me? How is it Current impact: How is this impacting me? How is it

impacting others? impacting others? What are 3 potential future implications?What are 3 potential future implications? What is MY personal contribution to this issue?What is MY personal contribution to this issue? What is the IDEAL outcome?What is the IDEAL outcome? What am I pretending not to know?" What am I pretending not to know?" 

Write down your answer to: Write down your answer to:

If I were hired to consult with my association, what If I were hired to consult with my association, what would my Fierce Advice be to move forward to would my Fierce Advice be to move forward to innovate, clarify and cultivate super star innovate, clarify and cultivate super star performance in myself and others?performance in myself and others?

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Slide 11: The finish line: Slide 11: The finish line: TOMBSTONE PLANNINGTOMBSTONE PLANNING

In terms of Leadership In terms of Leadership Communication, what would you like Communication, what would you like your ‘work-related’ tombstone to your ‘work-related’ tombstone to read about your style as a read about your style as a communicator:communicator:

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THANK YOU!!!THANK YOU!!!

Deanna A. Mims, Marketing Mgmt./TrainingDeanna A. Mims, Marketing Mgmt./Training

www.marketdone.comwww.marketdone.com 850.425.5240, 850.425.5240, dmims@marketdone.comdmims@marketdone.com Twitter.com/dmimsTwitter.com/dmims linkedin.com/in/marketdonelinkedin.com/in/marketdone www.facebook.com/www.facebook.com/deannadeanna..mimsmims