SVA Class 1

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Transcript of SVA Class 1

DESIGNRESEARCH

Tuesday, November 15, 2011

Something not on the site

Tuesday, November 15, 2011

Hi, I’m Nate BoltAuthor, Remote ResearchPresident, Bolt | PetersTime lapse addict

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SF TO PARIS IN TWO MINUTES

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Morgan HoltzerProject Manager, Web Group, Digital Media The Metropolitan Museum of Art

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What are ways companies conduct

research?

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60 years agoo hai, faye

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user researcb tools

20 years ago

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1995

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Decision Theory & Adaptive Systems Group

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“Misunderstood animated pedagogical agent or spawn of Satan?”

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Bad Research

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1)Hypothetical Questions2)A False Premise3)Opinions are worthless

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Never Ask People“Would you use this?”

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Good ResearchInvestigate current behavior

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Dead Tomato Society

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Plain, Spicy, Extra Chunky

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"It used to be that the way to find out what people wanted

to eat was to ask them."

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Good Research

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1) Contextual2) Time-aware3) Behavioral

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Screw Surveys

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Sprint to afunctional prototype

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A functional prototype can be a static site, low

fidelity mock, paper prototype, index cards,

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…but use real data.

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Iterate

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Good Research

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1) Sprint to the testable.2) Iterate.

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People lie lessat home

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Since 2007

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Can tools make us better researchers?

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What we did for Rdio

•GoToMeeting: 5 users (moderated)

•UserTesting.com: 10 users (self-moderated)

•Usabilla: 50 users (automated)

•Ethnio: 468 recruits

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What we did for Volkswagen, Esurance,

and a Large Retailer

•$50 Webcam

•Free Ustream account

•Observed mobile users in-store and in a lab

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Good Research

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1) Mix online tools2) Stream research live

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For the rest of us,we have to avoid

the big myth

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The Myth:Geniuses have genius ideas

that turn into genius products.

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The Truth:Great Ideas come from

Other Great Ideas

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More Truth:Imaginative research facilitates invention.

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Research customers the right way

•expand notion of what research is•build•behavior•time-aware

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tech!nol!o!guytekˈnäləjē

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1829

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1817

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What Makes Beautiful Science?

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The Process

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What Makes Beautiful Art?

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Authenticity

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What Makes Beautiful Technology?

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The Experience

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What the Fuck is That?

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EVERYONE WANTS TO MAKE A DIFFERENCEBUT RESEARCH DOESN’T GUARANTEE ANYTHING

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“BUILD STUFF THAT’S COOL”

Peter Merholz | Adaptive PathTuesday, November 15, 2011

“USABILITY TESTING IS A PATH TO FAILURE”

Todd Wilkens | Adaptive PathTuesday, November 15, 2011

SO WHAT DO WE DO?

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Tony Fadell

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Tony Fadell

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Every person on the team should be treated like an artist.

“”

- Tony Fadell

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Edwin H. Land

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Edwin H. Land

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Market research is what you do when your product isn’t any good.

- Edwin H. Land

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Explode

Some thoughts on analytics

What do helicopters do in action movies?

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nate@boltpeters.com@boltron

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