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Social Intranets Social Intranets – Taking advantage of social within your organisation.

Presented by: Angus McDonald Technical Director, Elcom

Date: 9th May 2012

Online Webinar

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Angus McDonald Technical Director

Lee-Sia Yuen Marketing Manager

Meet Your Panel

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How to ask a question

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House keeping Tweet, tweet

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What is this ‘social’ thing?

“Social media includes web-based and mobile based technologies which are used to turn communication into interactive dialogue between organizations, communities, and individuals.”

Wikipedia

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Social Intranet AKA

Enterprise 2.0

Collaborative Intranet

Digital Workspace

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Why?

Everyone

Emergence

Effective/Efficient

Easily Adopted

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Really why?

Knowledge

Wisdom

Purpose

Progress

“Information becomes knowledge when given context by someone, and is most truly what they know about something.”

Angus McDonald

“Wisdom is the correct application of knowledge to our daily lives and work.”

Angus McDonald

Purpose

“This article underscores the practical value of harnessing stories as resources for changing, as well as understanding, employees’ experiences.”

Adam M. Grant The Significance of Task Significance

Progress

“Our research showed that, of all the events that have the power to excite people and engage them in their work, the single most important is making progress – even if that progress is a small win.”

Teresa Amabile, author The Progress Principle

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How?

Lots of good tools

Need to test tools vs key qualities

key social qualities

1. It must be usable

“Usability is a major factor in whether staff will be able (and willing) to make use of a new technology.”

James Robertson Step Two Designs

Easy for Everyone

Not just easy for dedicated authors

Easy for casual users!

Easy for external stakeholders too!

2. Enables push and pull

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Problems With Push

Spamming interrupts work

Results in email-version-hell

New staff don’t have it

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Advantages of Pull

Get it when you want it.

Get it how you want it:

–Email, RSS, Text, Website Inbox

Get what you want.

3. Supports emergence

emergence

Used with Permission http://www.flickr.com/photos/nnova/377602152/

http://www.flickr.com/photos/nnova/377602152/

emergence

4. Plays nicely with others

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Playing Nicely

• LDAP/AD Integration

• Single-sign On

• Web Service API

5. Not a problem for IT

5

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5 Social Tool Examples

1. Blogs

2. Team Rooms

3. Wikis

4. Microblogging

5. Staff Directory

Blogs

1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT

Team Rooms

1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT

Wikis

1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT

Microblogging

1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT

Staff Directory

1. Usable 2. Enables Push & Pull 3. Supports Emergence 4. Plays Nicely With Others 5. Not a Problem for IT

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Questions & Answers

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Wrap Up - Thank You!

Angus McDonald Technical Director angusm@elcom.com.au 02 8064 0967 www.elcom.com.au