Social Intranet & Collaboration
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American Hospital Association Social Intranet & Collaboration Presented By Jack MacKay, VP/CIO Karthik Chakkarapani, IT Director Technology Solutions & Operations www.aha.org
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Social Intranet & Collaboration
Transcript of Social Intranet & Collaboration
American Hospital Association
Social Intranet & Collaboration
Presented By
Jack MacKay, VP/CIO
Karthik Chakkarapani, IT Director
Technology Solutions & Operations
www.aha.org
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About AHA
American Hospital Association (AHA) is the National Organization that represents and
serves all types of hospitals, health care networks, and their patients and communities
Represents 5,000 hospitals, health care systems, networks & providers of care
Represents 12 personal membership groups that comprises 40K+ members.
Ensures members' perspectives and needs are heard & addressed in national health policy
development, legislative and regulatory debates, and judicial matters.
Is the voice of members in Washington, earning respect and attention from political, opinion
leaders and the media.
Focus on federal relations, policy, and communications has resulted in a strong record of
changing the thinking of Congress and the executive branch.
Brings value in the form of service and leadership to the hospital field to promote a higher
performing health care delivery system.
Provides hospital leadership, professional development, performance improvement &
excellence.
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AHA’s Vision, Mission, Values
Vision
A society of healthy communities, where all individuals reach their
highest potential for health
Mission
To advance the health of individuals and communities; the AHA leads, represents and
serves hospitals, health systems and other related organizations that are accountable to the
community and committed to health improvement
Values
People…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation
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Who We Are? What We Do?
Trustees/Boards (CHG)
Developing excellence &
accountability in governance
Diversity in Leadership (IFD)
Expanding health care leadership
opportunities for ethnically,
culturally, and racially diverse
individuals
Nursing Leadership (AONE)
Shaping health care delivery
through innovative nursing
leadership
Hospital Professionals (PMGs)
Advancing professional
development and capacity
Information & Media (Health
Forum)
Helping leaders to advance
hospital strategy and performance
Hospital Operations (AHA Solutions)
Advancing the adoption of excellent
practices/solutions
R&D (HRET/HPOE)
Transforming health care through
research, education and
dissemination
Community Health (ACHI)
Strengthening community health &
delivery of community benefit
Physician Leadership Initiative (PLI)
Advancing excellence in patient care
Core Organizational
Functions & Services
Optimizing operational
effectiveness & efficiency
Information Technology
Finance, HR, Admin
Legal, Meetings, Travel
Advocacy & Member Relations
Policy leadership, federal relations,
communications & resource Center
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Business Needs & Challenges
Improve & Increase Communication & Collaboration across the Organization
Provide New ways for a diverse group of AHA Business units & Employees with different Skills &
Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently
Foster Innovation & Creativity across the organization to attain Performance Excellence & Process
Improvements
Break-down Silos across business units and Tap collective intelligence to solve challenges
Facilitate Learning and Capture Knowledge on best practices, standards and methodologies
Discover People, Skills, Expertise and relevant Information quickly & easily
Manage & Collaborate on Projects & Initiatives effectively & efficiently
Provide a Central hub for Information Management, Aggregation & Delivery - Social tools,
Seamless integration to SaaS Apps with Single Sign-On, Shared Services, News & Updates, Events,
Calendar, Enhanced Security & IT Self-Service functions
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Solution
Social Intranet & Collaboration
Platform
Effective Communication + Collaboration +
Interaction + Sharing Knowledge & Ideas
Process Improvement, Process Excellence, Break Down
Silos, Creativity & Innovation across the Organization
Leads to
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Social Architecture
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Social Intranet - Features & Business Value
Business Value
Discover colleagues and follow people who will be helpful to you
Accelerate and improve communication and collaboration among the people
and teams you work with
Share ideas and solutions
Harness innovation and creativity
Create a hub of information, ideas and expertise on important topics
Get a rich picture of the people behind the work
Bridge across silos and start conversations with ease
Effectively tap the collective intelligence of co-workers
Share quick updates with your team in a targeted way
Manage and collaborate on projects and initiatives
Single Sign-On to Enterprise Applications, IT Self-Service
Run queries against Enterprise Applications systems/data and collaborate on the
results
Features
Social Networking
Microblogging
Collaborative Groups
Distributed Spreadsheets
Dashboard
Wiki Workspaces
Collaborative Blogs
Desktop Application
Mobile Application
Application Connect
Single Sign-On
Intranet
Self-Service
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Benefits & Process Improvements
Next & New Generation Social Intranet, Collaboration platform & Information Hub
Improved Communication, Collaboration & Interaction between Management & Employees
Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives
Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events
Achieved Effective & Efficient way for Project Management, Collaboration & Communication
Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives
Improved Collaboration & Communication between Shared Services & Employees
Eliminated Email Communication on Projects, News & Updates & Alerts
Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions
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Nursing Leadership (AONE) –
Collaboration & Communication
Benefits & Business Value
Found relevant information faster and easier
Got additional resources & articles
Discovered people & expertise quickly
Formed a new group for collaboration
Information is now available & searchable \
Task force is on “Schedule”
Task Force
Explore how AONE can better meet the needs of
members from small, rural and critical access
hospitals and develop a plan to present to the board
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Strategy Alignment & Initiatives
Benefits
Efficient Strategy Alignment to Projects
Dynamic & Automatic Strategic Mapping
Improved Communication, Collaboration &
Interaction among Management & Employees
Efficient Project Management Collaboration
Increased Employee awareness of Strategies & Goals
Find relevant information faster and easier
Share ideas, comments & solutions faster & easily
Fosters innovation & creativity to problems
Drive towards Organized Communication
Eliminate Email Communication
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Project Management & Collaboration
Benefits & Business Value
Improved Communication, Collaboration &
Interaction on projects among Management & Teams
Efficient Project Management & Collaboration
Efficient Document Management & Collaboration
Increased Employee awareness of projects initiatives
Why, Who, What, When, How?
Find project updates & status via Signals faster
Share ideas, comments & solutions or ask questions
easily via blogs, signals, groups and workspaces
Subscribe to Project Communication & Updates
Fosters Innovation & Creativity
Drive towards Organized Communication
Eliminate Email Communication
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IT Service Management & Support
Benefits & Business Value
Direct communication between CIO, IT Teams,
Business Units & Employees
Improved Communication & Collaboration
Increased Employee awareness of IT Services &
Support available (Service Catalog – ITIL V3)
Seamless Access & SSO to SaaS Applications
Seamless integration to Box.Net & Delve (Video)
Find IT relevant Information & Updates faster
IT Self-Service, FAQs, Self-help Resources
Improved Customer Service & Satisfaction
Drive towards Organized Communication
Eliminated Email Communication
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Technology Architecture & SSO
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Demo/Contact Info
Jack MacKay, VP/CIO
Karthik Chakkarapani, IT Manager
Click here to view a short video
presentation & demo
