The Emerging Social Intranet

INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se

We are the people join the real-‐/me conversa/on!


About me? IMHO!


Wayfinding why do we get lost?


Intranet today:a challenge for the future…..

•  Expressed business demand   Findability   Connec/vity / Connec/ng People   Interoperability / Integrated   Ease-‐of-‐use   Externalisa/on   Mobility

•  ’Intranet as plaMorm’ a sanity check? A holis/c world view to the enterprise informa/on environment!   Open Intranet – interorganisa/onal   Collec/ve mind, ’the stream’   Web Squared, entering the informa/on shadow?


Generic Business Drivers

See also slide notes


Findability


Insomnia?

Taxonomy

Ontology

Folksonomy

Meta data

Controlled Vocabularies Information Architecture

Search Engine refinement

Analytics

Enterprise Content Management

Information Management

Knowledge Management

Search Patterns

Information Models


Framtidens kunskapshantering via Sociala Medier

Interoperability


Chaos or order?

INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se http://www.flickr.com/photos/marc_smith/



Adapta/on

Agile Architecture

Demystify

Networking

Open Emergent

Intelligence

Flux

Everyday

Process

Arbitrary Management

Strategy

Roles

Governance

Knowledge

Tools


What do these have in common?


Every Large web site is a complex adap2ve system

•  John Holland ”A complex system is a dynamic network of agents (which may represent cells, species, individuals, firms, na/ons) ac/ng in parallel, constantly ac6ng and reac6ng to what the other agents do

Source: http://en.wikipedia.org/wiki/John_Henry_Holland


Individual agents constantly ac/ng and reac/ng

Source: Louis Rosenfeldt


Can we Govern a series of moving targets?


More from John Holland:

•  ”the control of a complex adap/ve system tends to be highly dispersed and decentralised…

•  ”the overall behaviour of the system is the result of a huge number of decisions made every moment by many individual agents.”


Persuade the end-‐user

•  Hot triggers in the pathway of the end-‐user (B. J Fogg)

•  Triggers, mo/va/on and ability


The emerging Intranet….


Intranet Portal


Future web site rely on metadata


Case: Pepsi

Källa: Presicent


Case: Wiki


Case: OCÉ Ideas!


The everyday stream……

Twitter/Yammer

IM (AIM/MSN/Skype)

The Collective Mind (real-time stream….)



Information Shadow


Q&A

Fredric Landqvist, Researcher & Senior Informa/on Management Strategy Consultant

[email protected] hbp://www.linkedin.com/fredriclandqvist

hbp://www.facebook.com/fredric.landqvist hbp://www.twiber.com/flandqvist

hbp://flandqvist.wordpress.com

[email protected] , [email protected]


Appendix

•  Informa/on Management •  Governance (collabora/on) •  Social Media

•  Future web desktop •  And more….


Internet


Web Desktop


Intranet content provision


Intranet Governance

The Emerging Social Intranet

Technology

Transcript of The Emerging Social Intranet