Operationalizing Voice Biometrics

Powered by voice biometrics

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Good old phone calls are still here…

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The contact center is increasingly under attack

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Business needs for this new reality

Protect the good guys Keep the bad guys out 1 2

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Voice biometrics is the linchpin

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.. but how do I operationalize voice biometrics ?

ENROLLING CUSTOMERS

FRAUD ALERTS

SECURE ACCESS TO AUDIO

REAL-TIME AUDIO ANALYSIS

SCALABLE ROLLOUT

AGENT DESKTOP

INTEGRATION

MULTI-LAYERED PROTECTION

FRAUD CASE MANAGEMENT

SYSTEM INTEGRATION

MULTI-FACTOR AUTHENTICATION

LEVERAGE EXISTING INFRASTRUCTURE

REAL-TIME AGENT GUIDANCE

YOU NEED THE RIGHT PARTNER WITH THE RIGHT EXPERTISE & EXPERIENCE

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NICE is there to operationalize voice biometrics

Partnering with global leaders in voice biometrics

Experience and expertise in CC and fraud

Metadata associated with call and agent desktop

Leverage your recording platform

Multi-layered platform for Fraud & Authentication

THANK YOU