Operationalizing Voice Biometrics
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Operationalizing Voice Biometrics Powered by voice biometrics
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Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI. -- Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems
Transcript of Operationalizing Voice Biometrics
Operationalizing Voice Biometrics
Powered by voice biometrics
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Good old phone calls are still here…
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The contact center is increasingly under attack
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Business needs for this new reality
Protect the good guys Keep the bad guys out 1 2
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Voice biometrics is the linchpin
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.. but how do I operationalize voice biometrics ?
ENROLLING CUSTOMERS
FRAUD ALERTS
SECURE ACCESS TO AUDIO
REAL-TIME AUDIO ANALYSIS
SCALABLE ROLLOUT
AGENT DESKTOP
INTEGRATION
MULTI-LAYERED PROTECTION
FRAUD CASE MANAGEMENT
SYSTEM INTEGRATION
MULTI-FACTOR AUTHENTICATION
LEVERAGE EXISTING INFRASTRUCTURE
REAL-TIME AGENT GUIDANCE
YOU NEED THE RIGHT PARTNER WITH THE RIGHT EXPERTISE & EXPERIENCE
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NICE is there to operationalize voice biometrics
Partnering with global leaders in voice biometrics
Experience and expertise in CC and fraud
Metadata associated with call and agent desktop
Leverage your recording platform
Multi-layered platform for Fraud & Authentication
THANK YOU
