Ing voice biometrics nuance

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© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 1 Nuance Communications, Inc. Transforming the Customer Experience Peter Martis, Regional Manager CEE & Balkans

Transcript of Ing voice biometrics nuance

  • 1.Nuance Communications, Inc. Transforming the Customer Experience Peter Martis, Regional Manager CEE & Balkans 2002-2013 Nuance Communications, Inc. All rights reserved. Page 1

2. 5 billion3,90065+12 billionmobile cloud transactions annuallypatents & applicationscountriescustomer calls served annually12,00070+800 million 13,000employeeslanguagesmobile keyboards shipped annually1,2005 billion25 millionvoice and language scientists and engineerslines of medical data transcribed annuallyvoice-enabled cars sold annuallymobile app developers 2002-2013 Nuance Communications, Inc. All rights reserved. Page 2 3. Authentication: Consumers are frustrated85% are frustrated with authentication65% find failing authentication most frustrating67% have to reset a password or PIN at least once a month90% would prefer voice biometrics74% have been unable to access important info at least once due to failed authentication 2002-2013 Nuance Communications, Inc. All rights reserved. Page 3 4. Voice Biometrics - How it Works Behavioral Characteristics Pronunciation, emphasis, speed of speech, accentsPhysical Characteristics Unique physical traits of your vocal tract, mouth shape and size , nasal passagesPhysical and behavioral factors combine to produce unique voice patterns for every individual. 2002-2013 Nuance Communications, Inc. All rights reserved. Page 4 5. Nuance Voice Biometrics VocalPasswordID VERIFIEDAt VB Bank, my voice is my passwordaCarol Foster 2002-2013 Nuance Communications, Inc. All rights reserved. Page 5 6. Nuance Voice Biometrics FreeSpeechCarol FosterTransparent Caller IdentificationaID VERIFIED 2002-2013 Nuance Communications, Inc. All rights reserved. Page 6 7. Nuance Voice Biometrics Fraudster DetectionFraudsterXaID VERIFIEDKnown Fraudster Detection 2002-2013 Nuance Communications, Inc. All rights reserved. Page 7 8. What is it used for? 2002-2013 Nuance Communications, Inc. All rights reserved. Page 8 9. More Secure than Alternatives 2002-2013 Nuance Communications, Inc. All rights reserved. Page 9 10. Nuance Communications, Inc. Call Steering & Nina 2002-2013 Nuance Communications, Inc. All rights reserved. Page 10 11. The Challenge DTMF Maze in the IVR drawback of 25 years old technology.0401 2212110901 1133550109 1313150110 724365 0200 111222 0881 223344 0801 3653650110 365724Often several dial-in numbers, complex IVR menu 2002-2013 Nuance Communications, Inc. All rights reserved. Page 11 12. The Solution 2002-2013 Nuance Communications, Inc. All rights reserved. Page 12 13. Natural Language eliminates navigation (complexity) 2002-2013 Nuance Communications, Inc. All rights reserved. Page 13 14. Before and afterTelecommunications Financial ServicesHealth Services 2002-2013 Nuance Communications, Inc. All rights reserved. Page 14 15. Whats next? 2002-2013 Nuance Communications, Inc. All rights reserved. Page 15 16. Our evolution to intelligent systems Speech TechnologyDirected Dialog Highly accurate speech recognition Human-like TTS>>Natural Language>>Secure NLU Call Steering Voice Biometrics Human-like understanding What is said and who is saying itIntelligent SystemsNina Multi-Channel Human-like conversations Speech and text Web, mobile, IVR 2002-2013 Nuance Communications, Inc. All rights reserved. Page 16 17. Nina Nuance Interactive Natural Assistant The worlds first multi-channel virtual assistant for voice, mobile and web 2002-2013 Nuance Communications, Inc. All rights reserved. Page 17 18. Nina Virtual Assistant Platform Providing power and future protection Nina VoiceExperience Realization EngineNina MobileNatural Language Understanding Manager Conversation Manager Answer Engine Context & Personalization MangerNina WebExperience StudioExperience Realization Engine Security Core InfrastructureVoice Authentication Manager Voice Biometrics Speech Recognition & Text To Speech Engines Analytics & Optimization ToolsInfrastructure 2002-2013 Nuance Communications, Inc. All rights reserved. Page 18 19. Nina Mobile For mobile, airlines and banking 2002-2013 Nuance Communications, Inc. All rights reserved. Page 19 20. Thank you [email protected] 2002-2013 Nuance Communications, Inc. All rights reserved. Page 20