TRES COMMAS VOICE BIOMETRICS

Tres CommasJonathan Easterman, Sasha Shams, Arda Ungun,

Carson Holoein, Vince Nicoara

MentorsMike Weaver, Colin Kelley, James Brown

Giovanni Vigna, Chandra Krintz, Ankita Singh

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Call Centers are SLOW

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52 centsfor every call is spent on authentication

$15 billionis estimated to be spent on authentication in the U.S. annually.

Call Centers are EXPENSIVE

Call Centers are

INSECURE

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SYSTEMOVERVIEW

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EASEOFSETUP

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Call Center Customer

EASEOFSETUP

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Call Center TRES COMMAS

Customer

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Architecture Overview

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Tres Commas Development Process

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Open Source Telephony Platform

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ON THE HORIZON

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EXPANDEDSERVICES

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Natural Conversation Authentication▪ Passive authentication - NLP

No voice phrases

No interruptions

Advanced Call Analytics▪ Live monitoring - WebRTC▪ Sentiment analysis - Speech-to-Text

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CUSTOMERS DON’T LIKE THE PROCESS

85% of customers are

dissatisfied with the authentication process.

3 out of 4customershave failed the authentication process before.

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AUTHENTICATION IS TIME CONSUMING

The authentication processtakes on average

30-45 seconds

7 out of 10 customersthink the process is too slow

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AUTHENTICATION IS COSTLYA Call Center Agent receives about 80 calls/day

A mid-sized Call Center has ~100 employees

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AUTHENTICATION IS COSTLYA Call Center Agent receives about 80 calls/day

A mid-sized Call Center has ~100 employees

8000 calls a day, at 52¢ per call

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AUTHENTICATION IS COSTLYA Call Center Agent receives about 80 calls/day

A mid-sized Call Center has ~100 employees

8000 calls a day, at 52¢ per call

~$4000 per day spent on authentication$

$1,500,000Approximately spent annually at a mid-sized call center on authentication

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THANK YOU.27