Post on 17-Feb-2018
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Unit 1:
The Value of User Experie
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceUnit goal
You will learn about
the monetary and the non-monetary
value of user experience (UX)for your company or organization
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The world is changingConsumer User Experience is the new standard
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
The Value of User Experience
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
The Value of User Experience
The Shift from Features to Experience
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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40k
30k
20k
10k
$
$
$
$
J u n
’ 0 3
J u n
’ 0 5
J u n
’ 0 7
J u n
’ 0 9
D.INDEX
S&P.INDEX
Source: Design Management Institute http://c.ymcdn.com/sites/www.dmi.org/resource/resmgr/Docs/DMI_
The Value of User ExperienceDesign-centric organizations in the United States
D.INDEX:
WhirlpoolFordIBMNikeStarwoodSteelcaseCoca-Cola AppleNewell RubbermaidTarget
StarbucksDisneyHerman MillerP&GIntuit
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceDesign innovation: Mistake #1: Over-engineering
Technology (feasibility)
Business(viability)
People(desirability)
Photo by Francesc
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceDesign innovation: Mistake #2: Wishful thinking
Technology (feasibility)
Business(viability)
People(desirability)
Photo by Nichol
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceDesign innovation: Mistake #3: In vogue
Technology (feasibility)
Business(viability)
People(desirability)
Photo by we
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceDesign innovation
Technology (feasibility)
Business(viability)
People(desirability)
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceCommon arguments we hear against improving UX
We do not getaccess to ourend users.
Our customersrequest andwe deliver (butwithout users).
How can wescale from an ITperspective?
We do not havetime to involveour end users.
Why do I needto adapt thestandardsolution at all?
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceNon-monetary benefits
Increase user satisfaction
Increase customer loyalty
Increase solution adoption
Strengthen relationshipbetween IT and business G
r e a t
U
s e r
E x p e r i e n c e
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceMonetary benefits
http://experience.sap.com G
r e a t
U
s e r
E x p e r i e n c e Gain productivity
Save training costs
Decrease user errors
Decrease change requests
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User Experience Customer example: creating a business case and comparing solution
PerformanceManagement
Estimates in 1,000 EUR over 5 Years Total
Costs
Ex
Be
Option 1: Standard PRM solution 820 4
Option 2: Custom UI using SAPUI5 3 280 8 3
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceKey takeaways and next unit
You will learn aboutstrategy and discovthan just tools and t
Design-driven
companies
are more
successful
Consumer user
experience
is the new
standard
There hasbeen a shift
from
features to
experience
UX bmonet
non-m
bene
your co
N e x t U n i t
7/23/2019 OpenSAP Uxn2 Week 1 Unit 1 TVOUX Presentation
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The Value of User ExperienceMore information
Learn more at experience.sap.com/designservices
Mail us at designservices@sap.com
Follow us on Twitter @SAP_designsWatch our YouTube Channel
Follow us on LinkedIn
Friend us on Facebook
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Thank you
Contact information:
open@sap.com
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