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How to Build

Successful

IT Support

Companies (Part 1)

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Thomas Jeffs is the

CTO of Lucidica,

a Successful

IT Support

Company

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He Could

Share Some

Valuable Tips

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For Those Thinking

of Starting their

Own IT Support

Companies

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How Lucidica

Started as a Small

IT Consulting

Business

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He Had Always Had

a Keen Interest in

Computing

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The Thought

of Working for

Himself was

Something That He

Wanted to Pursue,

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So He Started

His Consulting

Business

on That Basis

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Targeting a Niche

as an IT Support

Company

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Lucidica Targets

Small Businesses

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and Specifically

Ones That Want to

Get to Know their

Service Provider

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by Forming a

Healthy Working

Relationship on

an Ongoing Basis

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Starting Without

a Set of Client

Criteria Can Prove

Challenging

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The Lessons to

Take Way from

Thomas’ Story Are:

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• If an Opportunity

Arises You

Should Take it

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• Passion is

Important

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• You Can Learn

Some of the Skills

That You Need

as You Go Along

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• Make Sure You

Set Out to Attract

the Right Types

of Clients

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In Part Two,

We’ll Look at

How Lucidica

Approaches the

Hiring, Training,

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and Retention of

their IT Support

Company

Technicians

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What Are the

Lessons that

Resonate with

You Most

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and Do You Have

Any Questions for

Thomas?

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Let Us Know in the

Comments Section

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