Post on 06-Aug-2015
Today’s Agenda
Trends we are seeing in the tour operator marketplace
How we are helping our customers address these trends with our technology
• 15 years of experience providing technology solutions to DMC’s, tour operators and wholesalers globally.
• Over 10,000 travel professionals using our software every day.
• Proven scalability supporting 20m product searches a day.
• Growing at over 25% per year for the last 5 years
• Team of over 450 multi-lingual travel technology professionals
Open Destinations: About Us
What’s Trending?
• Wholesale API publication for tour operator clients & OTAs– Booking but also for file
management, visa processing, itineraries, rooming lists etc.
– DMCs selected based on API’s they publish
• Greater integration with suppliers for rates & availability
• Dynamic Pricing & Yield Management – shift away from tariffs
• Cloud based hosting to provide scalable searching/booking solutions
DMC’s as online Wholesalers
• Inbound Operators globally are publishing an API to extend market reach
• Tour operators have placed API availability high on their list of requirements.
• API must be fast and offer full service offering as well as being bookable & multi-lingual.
• Lack of an API makes you vulnerable to competitors
But, can I cancel it?Does it include Breakfast?
Where is my stay/pay offer?
• A range of Channel Manager integrations and an open API to easily add more ensures hotels and DMCs can work closely & cost effectively together.
• Latest integrations must have “bi-directional” support – ability for hoteliers to view bookings.
• Enables genuine “last room” availability and BAR support.
• Sophistication in DMC system to present BAR and best Net to clients with relevant T&C’s…
DMC/Hotel Automation
• Hotel pricing has become dynamic but DMC’s are following suit.
• Guides, vehicles, hotel allocations, event tickets can be priced according to demand and proximity to release dates.
• Publication of an XML API allows those rates to be distributed and yield maximised.
Dynamic Pricing
The Cloud• Good fit for companies who
have rapid change, geographic diversity & wish to focus on core business activities.
• Technology trends means that solutions should be selected to support Cloud architecture.
• Important to retain open solution to Cloud hosting and be able to work with both different platforms.
• Look for technology with proven API’s & Integrations.
• Growing your technology and how it connects you with your partners puts you ahead of your competitors
• Ensure your business plan includes publication of an B2B XML.
What do we recommend for LATA members?