Post on 09-Apr-2018
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Emotional IntelligenceEmotional Intelligence Sets
Apart Good Leaders1
An Introduction
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What is Intelligence?
Typically focused on analytic reasoning
verbal skills special ability
attention
memory
judgment cloudy concept with
definitions by manyexperts...
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One Definition
Individuals differ from one another intheir ability to understand complex
ideas, to adapt effectively to theenvironment, to learn from experience,to engage in various forms of reasoning,to overcome obstacles by taking
thought Concepts of intelligence areattempts to clarify and organize thiscomplex set of phenomena.
Neisser et al, 1996.
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IQ A weak predictor for achievement
job performance success overall success, wealth, & happiness
Accounts for a major component of
employment success according tonumbers of studies covering careersuccess; maybe as much as 20-25%.
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More potent predictors of
career success were
Ability to handle frustrations
manage own emotions
manage own social skills
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How do we view emotions?
chaotic
haphazardsuperfluous
incompatible with reasondisorganizedlargely visceral
resulting from the lack of effective adjustment
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How do we view emotions?
Arouse, sustain, direct activity
Part of the total economy ofliving organisms
Not in opposition to intelligenceThemselves a higher order of intelligence
See the notes pages for more onPhineas Gage
Emotional processingmay be an essential partof rational decision making
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Basic Emotions--presumed to be hard
wired and physiologically distinctive
Joy
Surprise Sadness
Anger
Disgust Fear
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Evolutionary Advantage to
Emotion For example:
Fight or flight
response but can basic
emotions overwhelmrational thinking?
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Neurobiology of Rationality Damasios work showshow neurobiology canhelp us understand t
herole of emotion in
thinking. Weconstantly learn moreabout this important
area. Work like his underlies
the concepts ofemotional intelligence.
There are lessobvious advantages to
emotional experience. Emotion is emergingas an essentialcontributor torational decision
making.
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Being niceLetting feelingshang out
What is Emotional
Intelligence (EI)?The capacity for recognizing our ownfeelings and those of others, formotivating ourselves, and formanaging emotions well in ourselvesand in our relationships.
a field in infancya field in infancy
fastfast--growinggrowing
aspectsaspects harkenharken totoresearch of theresearch of the1940s1940s
a field in infancya field in infancy
fastfast--growinggrowing
aspectsaspects harkenharken totoresearch of theresearch of the1940s1940s
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The 5 Components of EI
Emotional Self-Awareness
Managing ones own emotionsUsing emotions to maximize intellectual processingand decision-makingDeveloping empathy
The art of social relationships(managing emotions in others)
Golemans Categories&Self-Awareness&Self-Regulation&Self-Motivation&Social Awareness&Social Skills
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Emotional self-awareness
The inability to notice our true feelingsleaves us at their mercy.
People with greater certainty about theirfeelings are better pilots of their livesand have a surer sense about how they feelabout personal decisions.
Stay open to ouremotional experience--
can we tolerate the entire bouquet?
Self-awareness
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Value of taking time for self-
awareness requires abilities to recognize appropriate body cues and
emotions
to label cues and emotions accurately to stay open to unpleasant as well as
pleasant emotions
Includes the capacity for experiencing andrecognizing multiple and conflicting
emotions
Emotional Self Awareness
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Alexithymia;
when self awarenessis impoverished.No words for
emotionDifficulty indistinguishing
between emotionsImpoverished capacity
for fantasy
Over-concern withphysical symptoms
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Managing ones own emotions EI is like a smoke alarm--were not good at
influencing whether a particular emotionwill arise. EI tells us something is arising.
We do have tremendous individualvariability in the degree to which we canconsciously limit the duration of unpleasantemotions and the degree of influence over
the behaviors which may arise.
Self regulation
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Out of control emotions
Impair reasoning (even smart peoplesometimes act stupidly)
May increase the likelihood thatchronic emotional problems willresult, (e.g., clinical depression or
chronic anxiety or hostility)
Managing ones own emotions
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Emotional development We develop
external strategies
first Then we develop
social strategies
Girls do better atdevelopingstrategies overall
Themore
strategies
the better
Managing ones own emotions
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Using emotions to maximize
intellectual processing and decisionmaking
As a person matures, emotions begin
to shape and improve thinking bydirecting a persons attention toimportant changes, (e.g., a child worries abouthis homework while continually watching TV. A teacher
becomes concerned about a lesson that needs to becompleted for the next day. The teacher moves on tocomplete the task before concern takes over enjoyment.
Mayer and Salovey, 1995
self motivation
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Utilizing mild emotional swings to
perform ones options more effectively Gut feeling can be used to effectively
guide decisions--a neurological understandingof how unconscious and conscious gut feelingsguide decisions, e.g., when prioritizing,emotions help move the decisions.
Using emotions to maximize intellectual processing and decision making
Harness emotions to promote or hindermotivation. (Anxiety, hostility, sadness)
Emotional swings to increase the accuracyof ones perspective on future events.
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Developing empathy
Empathy is the ability to recognizeanothers emotional state, which isvery similar to what you areexperiencing.
In research on married couples,
empathy appears to include matchingthe physiological changes of theother person.social
awareness
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Developing empathy links to
Greater emotionalstability
Greaterinterpersonalsensitivity
Better schoolperformance
Developing empathy
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The art of social relationships--
managing emotions in others To excel at people skills means having
and using the competencies to be an
effective friend, negotiator, andleader. One should be able to guidean interaction, inspire others, make
others comfortable in socialsituations, and influence and persuadeothers.
social
skills
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The subtle and complex abilities
which underlie people skills Being attuned to
others emotions
Promoting comfortin others throughthe proper use ofdisplay rules
Using ownemotional displayto establish asense of rapport
The art of social relations
hips--managing emotions in others
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The danger of the nice
personality Have you ever met a
nice person, but thebells have gone off?
Charisma draws in butnot always to desiredends, e.g., Hitler, JimJones.
Empathy can be faked;so can other emotions.
The art of social relationships--managingemotions in others
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The development of EI
A geneticcontribution islikely
They are notdestiny (timidity)
Early expression of
emotion by parentshelps learning
Early abuse hinderslearning
Poor ability to readothers emotion
may lead to thedevelopment ofpoor social skills.
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Some Gender Differences More willing to
compromise socialconnectedness forindependence
Not as good as womenat this
Less adept than womenoverall
M
ore physiologicallyoverwhelmed by
marital conflict
Greater need forconnectedness
Have a wider range ofemotions
Better at readingemotions Better at developing
social strategiesoverall
Perhaps more engagedin marital conflict
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Emotion related dysfunction all or nothing thinking overgeneralization
excessive worrying
worrying as magicalthinking
disqualifying the position
jumping to negativeconclusions
sh
ould statements labeling & mislabeling
personalization
stonewalling
criticism; contempt
Impacts on physicalhealth cardiovascular disease
progression of diabetes
progression of cancer
onset of hypertension
Impacts on
relationships Impacts on mentalhealth
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Dysfunction atW
ork Is the person in the wrong job?
Does the job require the person to bedifficult?
What is remarkable about the groupdynamics of the organization?
What about individuals, personal andinterpersonal?
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SomeB
usiness Examples Airlines are similar in price structure.
The competitive edge = how well
personnel treat passengers Others/Yours?
Implementing credit card use
Getting contractors paid when thesystem wont work
ABC; JLIMS
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Importance of EI in Organizations
The higher you go, the more EImatters--the more SOCIALCOMPETENCE matters
SES ECQs influence, communication, leadership, change catalyst,
conflict management, building bonds, collaboration andcooperation; team capabilities
Army Values leadership, duty, respect, selfless service, honor,
integrity, personal courage
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Importance of EI to Organizations, too
50% of work satisfaction is determined bythe relationship a worker has with
his/her boss. EI is a prerequisite for effective
leadership across borders. Requires a high level of self-mastery and people
skills; ability to put yourself into the positionsof others.
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A one-day seminar wont do it.
UnlearnUnlearn
oldoldhabitshabits
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Wh
at is Training in EIW
orth
?Increases retention.Decreases absenteeism.Increases overall organizational growth.
Could increase production as much as 20%
Current estimates to American Business:Losing between $5.6 and
$16.8 Billion annually
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If we knew nothing about a store except thatemployee attitudes had improved 5%, wecould predict that its revenue would rise
.5% above what it otherwisewould have been.
--Sears executive, Harvard Business Review, January, 1998
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Nine
Strategiesfor
Taking the time for mindfulness
Recognizing and naming emotions
Understanding the causes of feelings
Differentiating between emotion and the need to take action
Preventing depression through learned optimism
Managing anger through learned behavior or distraction techniques
Listening for the lessons of feelings
Using gut feelings in decision making
Developing listening skills
Promoting
EmotionalIntelligence
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There are instruments to measure EI...
Take time for mindfulness
Recognize and nameemotions
ID the causes of feelings
Differentiate having theemotion and doingsomething about it
Learn optimism to challengedistortion
Learn distractiontechniques
Listen to voice ofexperience
Develop Listening skills
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Selected Links to EI
Information Sites http://www.eq.org/