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Emotional IntelligenceEmotional Intelligence Sets

Apart Good Leaders1

An Introduction

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What is Intelligence?

Typically focused on analytic reasoning

verbal skills special ability

attention

memory

judgment cloudy concept with

definitions by manyexperts...

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One Definition

Individuals differ from one another intheir ability to understand complex

ideas, to adapt effectively to theenvironment, to learn from experience,to engage in various forms of reasoning,to overcome obstacles by taking

thought Concepts of intelligence areattempts to clarify and organize thiscomplex set of phenomena.

Neisser et al, 1996.

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IQ A weak predictor for achievement

job performance success overall success, wealth, & happiness

Accounts for a major component of

employment success according tonumbers of studies covering careersuccess; maybe as much as 20-25%.

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More potent predictors of

career success were

Ability to handle frustrations

manage own emotions

manage own social skills

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How do we view emotions?

chaotic

haphazardsuperfluous

incompatible with reasondisorganizedlargely visceral

resulting from the lack of effective adjustment

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How do we view emotions?

Arouse, sustain, direct activity

Part of the total economy ofliving organisms

Not in opposition to intelligenceThemselves a higher order of intelligence

See the notes pages for more onPhineas Gage

Emotional processingmay be an essential partof rational decision making

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Basic Emotions--presumed to be hard

wired and physiologically distinctive

Joy

Surprise Sadness

Anger

Disgust Fear

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Evolutionary Advantage to

Emotion For example:

Fight or flight

response but can basic

emotions overwhelmrational thinking?

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Neurobiology of Rationality Damasios work showshow neurobiology canhelp us understand t

herole of emotion in

thinking. Weconstantly learn moreabout this important

area. Work like his underlies

the concepts ofemotional intelligence.

There are lessobvious advantages to

emotional experience. Emotion is emergingas an essentialcontributor torational decision

making.

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Being niceLetting feelingshang out

What is Emotional

Intelligence (EI)?The capacity for recognizing our ownfeelings and those of others, formotivating ourselves, and formanaging emotions well in ourselvesand in our relationships.

a field in infancya field in infancy

fastfast--growinggrowing

aspectsaspects harkenharken totoresearch of theresearch of the1940s1940s

a field in infancya field in infancy

fastfast--growinggrowing

aspectsaspects harkenharken totoresearch of theresearch of the1940s1940s

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The 5 Components of EI

Emotional Self-Awareness

Managing ones own emotionsUsing emotions to maximize intellectual processingand decision-makingDeveloping empathy

The art of social relationships(managing emotions in others)

Golemans Categories&Self-Awareness&Self-Regulation&Self-Motivation&Social Awareness&Social Skills

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Emotional self-awareness

The inability to notice our true feelingsleaves us at their mercy.

People with greater certainty about theirfeelings are better pilots of their livesand have a surer sense about how they feelabout personal decisions.

Stay open to ouremotional experience--

can we tolerate the entire bouquet?

Self-awareness

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Value of taking time for self-

awareness requires abilities to recognize appropriate body cues and

emotions

to label cues and emotions accurately to stay open to unpleasant as well as

pleasant emotions

Includes the capacity for experiencing andrecognizing multiple and conflicting

emotions

Emotional Self Awareness

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Alexithymia;

when self awarenessis impoverished.No words for

emotionDifficulty indistinguishing

between emotionsImpoverished capacity

for fantasy

Over-concern withphysical symptoms

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Managing ones own emotions EI is like a smoke alarm--were not good at

influencing whether a particular emotionwill arise. EI tells us something is arising.

We do have tremendous individualvariability in the degree to which we canconsciously limit the duration of unpleasantemotions and the degree of influence over

the behaviors which may arise.

Self regulation

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Out of control emotions

Impair reasoning (even smart peoplesometimes act stupidly)

May increase the likelihood thatchronic emotional problems willresult, (e.g., clinical depression or

chronic anxiety or hostility)

Managing ones own emotions

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Emotional development We develop

external strategies

first Then we develop

social strategies

Girls do better atdevelopingstrategies overall

Themore

strategies

the better

Managing ones own emotions

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Using emotions to maximize

intellectual processing and decisionmaking

As a person matures, emotions begin

to shape and improve thinking bydirecting a persons attention toimportant changes, (e.g., a child worries abouthis homework while continually watching TV. A teacher

becomes concerned about a lesson that needs to becompleted for the next day. The teacher moves on tocomplete the task before concern takes over enjoyment.

Mayer and Salovey, 1995

self motivation

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Utilizing mild emotional swings to

perform ones options more effectively Gut feeling can be used to effectively

guide decisions--a neurological understandingof how unconscious and conscious gut feelingsguide decisions, e.g., when prioritizing,emotions help move the decisions.

Using emotions to maximize intellectual processing and decision making

Harness emotions to promote or hindermotivation. (Anxiety, hostility, sadness)

Emotional swings to increase the accuracyof ones perspective on future events.

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Developing empathy

Empathy is the ability to recognizeanothers emotional state, which isvery similar to what you areexperiencing.

In research on married couples,

empathy appears to include matchingthe physiological changes of theother person.social

awareness

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Developing empathy links to

Greater emotionalstability

Greaterinterpersonalsensitivity

Better schoolperformance

Developing empathy

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The art of social relationships--

managing emotions in others To excel at people skills means having

and using the competencies to be an

effective friend, negotiator, andleader. One should be able to guidean interaction, inspire others, make

others comfortable in socialsituations, and influence and persuadeothers.

social

skills

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The subtle and complex abilities

which underlie people skills Being attuned to

others emotions

Promoting comfortin others throughthe proper use ofdisplay rules

Using ownemotional displayto establish asense of rapport

The art of social relations

hips--managing emotions in others

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The danger of the nice

personality Have you ever met a

nice person, but thebells have gone off?

Charisma draws in butnot always to desiredends, e.g., Hitler, JimJones.

Empathy can be faked;so can other emotions.

The art of social relationships--managingemotions in others

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The development of EI

A geneticcontribution islikely

They are notdestiny (timidity)

Early expression of

emotion by parentshelps learning

Early abuse hinderslearning

Poor ability to readothers emotion

may lead to thedevelopment ofpoor social skills.

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Some Gender Differences More willing to

compromise socialconnectedness forindependence

Not as good as womenat this

Less adept than womenoverall

M

ore physiologicallyoverwhelmed by

marital conflict

Greater need forconnectedness

Have a wider range ofemotions

Better at readingemotions Better at developing

social strategiesoverall

Perhaps more engagedin marital conflict

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Emotion related dysfunction all or nothing thinking overgeneralization

excessive worrying

worrying as magicalthinking

disqualifying the position

jumping to negativeconclusions

sh

ould statements labeling & mislabeling

personalization

stonewalling

criticism; contempt

Impacts on physicalhealth cardiovascular disease

progression of diabetes

progression of cancer

onset of hypertension

Impacts on

relationships Impacts on mentalhealth

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Dysfunction atW

ork Is the person in the wrong job?

Does the job require the person to bedifficult?

What is remarkable about the groupdynamics of the organization?

What about individuals, personal andinterpersonal?

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SomeB

usiness Examples Airlines are similar in price structure.

The competitive edge = how well

personnel treat passengers Others/Yours?

Implementing credit card use

Getting contractors paid when thesystem wont work

ABC; JLIMS

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Importance of EI in Organizations

The higher you go, the more EImatters--the more SOCIALCOMPETENCE matters

SES ECQs influence, communication, leadership, change catalyst,

conflict management, building bonds, collaboration andcooperation; team capabilities

Army Values leadership, duty, respect, selfless service, honor,

integrity, personal courage

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Importance of EI to Organizations, too

50% of work satisfaction is determined bythe relationship a worker has with

his/her boss. EI is a prerequisite for effective

leadership across borders. Requires a high level of self-mastery and people

skills; ability to put yourself into the positionsof others.

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A one-day seminar wont do it.

UnlearnUnlearn

oldoldhabitshabits

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Wh

at is Training in EIW

orth

?Increases retention.Decreases absenteeism.Increases overall organizational growth.

Could increase production as much as 20%

Current estimates to American Business:Losing between $5.6 and

$16.8 Billion annually

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If we knew nothing about a store except thatemployee attitudes had improved 5%, wecould predict that its revenue would rise

.5% above what it otherwisewould have been.

--Sears executive, Harvard Business Review, January, 1998

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Nine

Strategiesfor

Taking the time for mindfulness

Recognizing and naming emotions

Understanding the causes of feelings

Differentiating between emotion and the need to take action

Preventing depression through learned optimism

Managing anger through learned behavior or distraction techniques

Listening for the lessons of feelings

Using gut feelings in decision making

Developing listening skills

Promoting

EmotionalIntelligence

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There are instruments to measure EI...

Take time for mindfulness

Recognize and nameemotions

ID the causes of feelings

Differentiate having theemotion and doingsomething about it

Learn optimism to challengedistortion

Learn distractiontechniques

Listen to voice ofexperience

Develop Listening skills

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Selected Links to EI

Information Sites http://www.eq.org/