Breaking Bias

Gerard Chiva@GerardChivagerard.chiva@gmail.comgerardchiva.com

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Tuckman

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Group Development Models

George Smith (2001) – “Group Development: A Review of the Literature and a Commentary on Future Research Directions”,Group Facilitation, Number 3, Spring 2001, International Association of Facilitators ISSN 1534-5653

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Confirmation Bias

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Cognitive Bias

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If you have a brain you are biased

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Mitigation

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System 2

System 1

Daniel Kahneman, “Thinking Fast and Slow”

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What do you think of Ben & Alan?

Halo Effect

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False Consensus Effect

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In-group / Out-group Bias

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Negativity Bias

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Mitigation Strategies

System 2

Take bias out of the process rather than the person

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Coaching

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The Evil PO

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Fundamental Attribution Error

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Confirmation Bias

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Availability Bias

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Negativity Bias

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Negativity Bias

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Retrospectives

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STOP IT !!!

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1. Set the Stage2. Gather Data3. Generate Insights4. Decide What to Do5. Closing

Retrospectives

InfluenceGather Opinions and Judgments Generate Assumptions

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Confirmation Bias

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Are there more women or men names?

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Representativeness Heuristic

10 vs 14

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Availability Bias

Falling coconuts kill more people than shark attacks

“Falling coconuts kill 150 people worldwide each year, 15 times

the number attributed to sharks.”

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Peak-end Rule

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Negativity Bias

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So, what?

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Data Driven Continuous Improvement

• Retrospect in real time (board)• Toyota Kata• Kaizen Events:

– TOC– Systems Thinking– 5 WHYs– Value Stream Map

• Design real experiments

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“If you simply plan on seeing what happens you will always succeed at seeing what happens because something is guaranteed to happen.” – Eric Ries

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Experiments

1. Align with team objectives and KPIs2. Declare your expected outcomes upfront3. Emphasize accuracy, not precision4. Turn assumptions into falsifiable hypothesis5. Time-box experiments6. Use a control group7. One experiment at a time

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Takeaways

1. Evolution2. Unconscious3. You cannot be not biased4. Mitigation strategies Process not people5. Engage System 26. Perspective7. Data-driven8. Coaching9. Retrospectives10. +150 Biases

Gerard Chivagerard.chiva@gmail.com

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