Breaking Bias v1.3

Breaking Bias

Gerard [email protected]@gmail.comgerardchiva.com

mailto:[email protected]

@GerardChiva - [email protected] 2


Tuckman

4@GerardChiva - [email protected]

Group Development Models

George Smith (2001) – “Group Development: A Review of the Literature and a Commentary on Future Research Directions”,Group Facilitation, Number 3, Spring 2001, International Association of Facilitators ISSN 1534-5653


Confirmation Bias


Cognitive Bias


If you have a brain you are biased


Mitigation


System 2

System 1

Daniel Kahneman, “Thinking Fast and Slow”


What do you think of Ben & Alan?

Halo Effect


False Consensus Effect


In-group / Out-group Bias


Negativity Bias


Mitigation Strategies

System 2

Take bias out of the process rather than the person


Coaching

19

The Evil PO

@GerardChiva - [email protected]


Fundamental Attribution Error


Confirmation Bias


Availability Bias


Negativity Bias

29

Retrospectives



STOP IT !!!


1. Set the Stage2. Gather Data3. Generate Insights4. Decide What to Do5. Closing

Retrospectives

InfluenceGather Opinions and Judgments Generate Assumptions


Confirmation Bias


Are there more women or men names?


Representativeness Heuristic

10 vs 14


Availability Bias

Falling coconuts kill more people than shark attacks

“Falling coconuts kill 150 people worldwide each year, 15 times

the number attributed to sharks.”


Peak-end Rule


Negativity Bias


So, what?


Data Driven Continuous Improvement

• Retrospect in real time (board)• Toyota Kata• Kaizen Events:

– TOC– Systems Thinking– 5 WHYs– Value Stream Map

• Design real experiments


“If you simply plan on seeing what happens you will always succeed at seeing what happens because something is guaranteed to happen.” – Eric Ries


Experiments

1. Align with team objectives and KPIs2. Declare your expected outcomes upfront3. Emphasize accuracy, not precision4. Turn assumptions into falsifiable hypothesis5. Time-box experiments6. Use a control group7. One experiment at a time


Takeaways

1. Evolution2. Unconscious3. You cannot be not biased4. Mitigation strategies Process not people5. Engage System 26. Perspective7. Data-driven8. Coaching9. Retrospectives10. +150 Biases

Gerard [email protected]

@GerardChivahttp://gerardchiva.com

Breaking Bias v1.3

Leadership & Management

Transcript of Breaking Bias v1.3