Workplace Transformation
Workplace Transformation
Carl Borchardt
Business Development Manager APJC Cisco Collaboration
Drivers of the New Workplace Environment
Ability to stay connected
Driving employee engagement and innovation
Sense of place, personalization
Protection of intellectual assets
Understanding how the workplace, and the people in the workplace, are performing
SPACEDESIGN
WORKPLACEPOLICY
TECHNOLOGY
Creating a variety of workspace experiences
that are aligned to the activities being performed.
A New Design Paradigm Activity-based Working
“The power to bring people together at critical moments is key
to aggregating and amplifying the impact of employees.”
Harvard Business Review
A Cisco Story
Cisco’s Connected Workplace Journey (CCW)
A few facts – the way we see it in Cisco
CONSISTENT AND CLEARCISCO COMPANY VISION
Cisco Workplace Transformation Vision
10
Create a flexible, dynamic, connected workplace to boost collaboration, innovation, and employee engagement.
Reduction in office
space
30%Reduction in
chargeback per
employee
50%Increase in
employee
satisfaction
80%
Cisco Connected Workplace Results:
of employees say
communications
have improved
82%
Financial Impact: CCW has delivered significant cost reduction via better utilization of space and workplace assets, consolidation and optimization of the real estate portfolio, and operational
improvements. These cost savings have been reinvested to expand and improve the program.
Cisco Work Styles
Source: Cisco Work Profile Survey
Campus
Mobile
Highly
MobileRemote Collaborator Neighborhood
Collaborator Workstation
Anchored
Desk-bound, non-
mobile employee
who performs
highly focused
individual work;
some team
interaction
Highly mobile;
Travels extensively
to customer and
partner locations;
frequently interacts
with customers
Internally mobile;
Interacts cross-
functionally in face-
to-face scheduled
meetings; Often in
leadership roles
Neighborhood-
based employee
who is mobile within
the group area;
interacts with,
coordinates and
manages teams
Non-mobile
employee who
works frequently
with remote
colleagues, and
frequently works
from home
Cisco Work Styles by Organization
53
1322 22
1322
17
6
29
9
22
2330 45
20 34
11
16
3
11
106
2
10
5
12
7
32
51
22
37 36
38
42
15
29
3 3
23
5 410
2
56
19
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Engineering(n=5082)
CMO (n=106) Cisco Services(n=1339)
Finance(n=341)
Legal (n=47) Manufacturing(n=331)
Operations(n=636)
WW Sales(n=1616)
Global Pop.
Workstation Anchored Remote / Distant Collaborator Campus Collaborator Neighborhood Collaborator Highly Mobile
Source: Cisco Work Profile Survey
WORKER TYPES Real-TimeNear-real
timeNon-real time Device(s)
WORKSTATION
ANCHOREDStandard Voice IM Voice Mail
Enhanced Phone
VDI Hard Device
NEIGHBORHOOD
COLLABORATOR
Enhanced Voice
Mobile Voice Services
Web Conferencing
IM
Mobile IM
Voice Mail
Video on Demand
Enhanced Phone
Laptop
VDI Soft
Mobile Smart Phone
HIGHLY
MOBILE
Enhanced Voice
HD Video Services
Mobile Voice Services
Web Conferencing
IM
Mobile IM
Voice Mail
Video on Demand
Tablet
HD Camera
Mobile Smart Phone
CAMPUS
MOBILE
Enhanced Voice
HD Video Service
Mobile Voice Services
Web Conferencing
IM
Mobile IM
Voice Mail
Video on Demand
Tablet
HD Camera
Mobile Smart Phone
REMOTE/DISTANCE
COLLABORATOR
Standard Voice
HD Video Services
Web Conferencing
IMVoice Mail
Video on Demand
VDI Hard Device
EX60
Home Office Package
BYO Mobile
ADDRESSING INDIVIDUAL NEEDSAPPLYING COLLABORATION SERVICES
Transforming the Work Experience
From To
Underutilized Individually assigned cubicles and
offices
Group assigned neighborhoods with increased
choices to support work
Environment that highly prioritizes individual work
(70% Individual)
Environment that balances individual and
collaborative work (70% Collaborative)
Inflexible assets & occupancy strategy that have a “breaking point”
Scalable, agile solutions responsive to evolving corporate plans and models
A workplace that doesn’t fully leverage Cisco’s
“Changing the way we work…” Solutions
A workplace that leverages and integrates the power
of Cisco’s Solutions
Work is a place you go
(environment )Work is something you do (experience)
14
A New Design Approach
The Role of Technology in Workplace Transformation
To “connect the disconnected” and blend the physical and virtual
workplaces.
To enable flexibility, personalization and choice.
To improve management, control and visibility of workplace assets.
To enhance the experience of employees and guests.
Cloud Applications
Smart Spaces
Putting the User in the Centre of the Experience
Mobility Applications
WebEx & Jabber
Desktop Applications
Concentrate
Quiet Rooms
Collaborate
Collaboration Rooms
Learn
Learning Rooms
Socialize
Social Rooms
USERFlexible Seating for
Voice and Video
A New Design Approach…Creating a variety of workspace experiences that are aligned to the activities being performed.
Attractive and appealing
for visitors and
employees
Embedded
collaboration Solutions
& Workplace
Management Tools
Activity-Based
facilities(Fit-For-Purpose,
Technology-Enabled
Workspaces)
Converge space, policy
and technology
elements for a
successful initiative
BOARDROOMBROWSER
Corporate Real Estate
Human Resources
Information Technology
Cisco Project Workplace
• A “palate” of flexible workspace
experiences
• Each solution embeds
collaboration technology
• Blending physical and virtual
collaboration in context
• Experience, best practices, and
insights to deliver a seamless
solution
REDUCING COMPLEXITYTECHNOLOGY ENABLED WORKSPACES
Project Workplacecisco.com/go/project workplace
Experience-Centric
Cloud Connected
ValueExtended
Integrates digital signage, unified communication/video endpoints and building management systems
Personalization of workspace
Improves meeting room experience, reduces energy consumption and increases meeting space efficiency
Provides corporate real estate with critical analytics on occupancy and utilization Cisco Smart+Connected Meeting
Spaces/Personalized Spaces
ENABLING FLEXIBILITYWORKPLACE MANAGEMENT TOOLS
Leveraging the power of location based analytics
Dashboard of :
• Actual utilization vs design capacity
• Underutilization vs congestion
• Employee mobility patterns
• ‘Before’ and ‘after’ analysis
• Cost savings opportunities
• Predictive analytics
• Analytics provided by Rifiniti, a Cisco development partner
PROVIDING VALUABLE INSIGHTWORKPLACE ANALYTICS
Solutions to Boost Collaboration
Unified
Communications
Customer
Collaboration
Conferencing Collaboration
Endpoints
Work from Anywhere Like You’re In the Office
Thomas Boudia
Driving Results• Empowered mobile workers
• Adaptive experiences anywhere; connected as if in the office
• Seamlessly escalate IM to video to a video conference
• Work anywhere: partner and customer sites
The Impact of Video on Workplace Transformation
boost in conversation performance
& productivity60%
Of meetings end faster73%
100% Agree it accelerates decision
making
CONNECTING THE VIRTUAL WORKFORCEImpact on Conferencing on Value Chain Productivity
Driving Results
• Full Engagement drives spontaneous innovation.
• Secure B2B Video, Voice and Web collaboration
Latest in Collaboration Rooms
Quiet Room Small Room Medium Room Large Room Training-/Board Room/
Auditoriums
MX200 G2 – 42’’ MX300 G2 – 55’’ MX700 – 55’’ MX800 – 70’’
Immersive Room
TX9000 – 65’’
SX20 SX80SX10
Collaboration room portfolioOptimization to cover all major use cases
DX70 DX80DX650
Cisco collaboration desktop portfolioOptimization for every desk
8800
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