Workplace Transformation

Workplace Transformation

Carl Borchardt

Business Development Manager APJC Cisco Collaboration

Drivers of the New Workplace Environment

Ability to stay connected

Driving employee engagement and innovation

Sense of place, personalization

Protection of intellectual assets

Understanding how the workplace, and the people in the workplace, are performing

SPACEDESIGN

WORKPLACEPOLICY

TECHNOLOGY

Creating a variety of workspace experiences

that are aligned to the activities being performed.

A New Design Paradigm Activity-based Working

“The power to bring people together at critical moments is key

to aggregating and amplifying the impact of employees.”

Harvard Business Review

A Cisco Story

Cisco’s Connected Workplace Journey (CCW)

A few facts – the way we see it in Cisco

CONSISTENT AND CLEARCISCO COMPANY VISION

Cisco Workplace Transformation Vision

10

Create a flexible, dynamic, connected workplace to boost collaboration, innovation, and employee engagement.

Reduction in office

space

30%Reduction in

chargeback per

employee

50%Increase in

employee

satisfaction

80%

Cisco Connected Workplace Results:

of employees say

communications

have improved

82%

Financial Impact: CCW has delivered significant cost reduction via better utilization of space and workplace assets, consolidation and optimization of the real estate portfolio, and operational

improvements. These cost savings have been reinvested to expand and improve the program.

Cisco Work Styles

Source: Cisco Work Profile Survey

Campus

Mobile

Highly

MobileRemote Collaborator Neighborhood

Collaborator Workstation

Anchored

Desk-bound, non-

mobile employee

who performs

highly focused

individual work;

some team

interaction

Highly mobile;

Travels extensively

to customer and

partner locations;

frequently interacts

with customers

Internally mobile;

Interacts cross-

functionally in face-

to-face scheduled

meetings; Often in

leadership roles

Neighborhood-

based employee

who is mobile within

the group area;

interacts with,

coordinates and

manages teams

Non-mobile

employee who

works frequently

with remote

colleagues, and

frequently works

from home

Cisco Work Styles by Organization

53

1322 22

1322

17

6

29

9

22

2330 45

20 34

11

16

3

11

106

2

10

5

12

7

32

51

22

37 36

38

42

15

29

3 3

23

5 410

2

56

19

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Engineering(n=5082)

CMO (n=106) Cisco Services(n=1339)

Finance(n=341)

Legal (n=47) Manufacturing(n=331)

Operations(n=636)

WW Sales(n=1616)

Global Pop.

Workstation Anchored Remote / Distant Collaborator Campus Collaborator Neighborhood Collaborator Highly Mobile

Source: Cisco Work Profile Survey

WORKER TYPES Real-TimeNear-real

timeNon-real time Device(s)

WORKSTATION

ANCHOREDStandard Voice IM Voice Mail

Enhanced Phone

VDI Hard Device

NEIGHBORHOOD

COLLABORATOR

Enhanced Voice

Mobile Voice Services

Web Conferencing

IM

Mobile IM

Voice Mail

Video on Demand

Enhanced Phone

Laptop

VDI Soft

Mobile Smart Phone

HIGHLY

MOBILE

Enhanced Voice

HD Video Services

Mobile Voice Services

Web Conferencing

IM

Mobile IM

Voice Mail

Video on Demand

Tablet

HD Camera

Mobile Smart Phone

CAMPUS

MOBILE

Enhanced Voice

HD Video Service

Mobile Voice Services

Web Conferencing

IM

Mobile IM

Voice Mail

Video on Demand

Tablet

HD Camera

Mobile Smart Phone

REMOTE/DISTANCE

COLLABORATOR

Standard Voice

HD Video Services

Web Conferencing

IMVoice Mail

Video on Demand

VDI Hard Device

EX60

Home Office Package

BYO Mobile

ADDRESSING INDIVIDUAL NEEDSAPPLYING COLLABORATION SERVICES

Transforming the Work Experience

From To

Underutilized Individually assigned cubicles and

offices

Group assigned neighborhoods with increased

choices to support work

Environment that highly prioritizes individual work

(70% Individual)

Environment that balances individual and

collaborative work (70% Collaborative)

Inflexible assets & occupancy strategy that have a “breaking point”

Scalable, agile solutions responsive to evolving corporate plans and models

A workplace that doesn’t fully leverage Cisco’s

“Changing the way we work…” Solutions

A workplace that leverages and integrates the power

of Cisco’s Solutions

Work is a place you go

(environment )Work is something you do (experience)

14

A New Design Approach

The Role of Technology in Workplace Transformation

To “connect the disconnected” and blend the physical and virtual

workplaces.

To enable flexibility, personalization and choice.

To improve management, control and visibility of workplace assets.

To enhance the experience of employees and guests.

Cloud Applications

Smart Spaces

Putting the User in the Centre of the Experience

Mobility Applications

WebEx & Jabber

Desktop Applications

Concentrate

Quiet Rooms

Collaborate

Collaboration Rooms

Learn

Learning Rooms

Socialize

Social Rooms

USERFlexible Seating for

Voice and Video

A New Design Approach…Creating a variety of workspace experiences that are aligned to the activities being performed.

Attractive and appealing

for visitors and

employees

Embedded

collaboration Solutions

& Workplace

Management Tools

Activity-Based

facilities(Fit-For-Purpose,

Technology-Enabled

Workspaces)

Converge space, policy

and technology

elements for a

successful initiative

BOARDROOMBROWSER

Corporate Real Estate

Human Resources

Information Technology

Cisco Project Workplace

• A “palate” of flexible workspace

experiences

• Each solution embeds

collaboration technology

• Blending physical and virtual

collaboration in context

• Experience, best practices, and

insights to deliver a seamless

solution

REDUCING COMPLEXITYTECHNOLOGY ENABLED WORKSPACES

Project Workplacecisco.com/go/project workplace

Experience-Centric

Cloud Connected

ValueExtended

Integrates digital signage, unified communication/video endpoints and building management systems

Personalization of workspace

Improves meeting room experience, reduces energy consumption and increases meeting space efficiency

Provides corporate real estate with critical analytics on occupancy and utilization Cisco Smart+Connected Meeting

Spaces/Personalized Spaces

ENABLING FLEXIBILITYWORKPLACE MANAGEMENT TOOLS

Leveraging the power of location based analytics

Dashboard of :

• Actual utilization vs design capacity

• Underutilization vs congestion

• Employee mobility patterns

• ‘Before’ and ‘after’ analysis

• Cost savings opportunities

• Predictive analytics

• Analytics provided by Rifiniti, a Cisco development partner

PROVIDING VALUABLE INSIGHTWORKPLACE ANALYTICS

Solutions to Boost Collaboration

Unified

Communications

Customer

Collaboration

Conferencing Collaboration

Endpoints

Work from Anywhere Like You’re In the Office

Thomas Boudia

Driving Results• Empowered mobile workers

• Adaptive experiences anywhere; connected as if in the office

• Seamlessly escalate IM to video to a video conference

• Work anywhere: partner and customer sites

The Impact of Video on Workplace Transformation

boost in conversation performance

& productivity60%

Of meetings end faster73%

100% Agree it accelerates decision

making

CONNECTING THE VIRTUAL WORKFORCEImpact on Conferencing on Value Chain Productivity

Driving Results

• Full Engagement drives spontaneous innovation.

• Secure B2B Video, Voice and Web collaboration

Latest in Collaboration Rooms

Quiet Room Small Room Medium Room Large Room Training-/Board Room/

Auditoriums

MX200 G2 – 42’’ MX300 G2 – 55’’ MX700 – 55’’ MX800 – 70’’

Immersive Room

TX9000 – 65’’

SX20 SX80SX10

Collaboration room portfolioOptimization to cover all major use cases

DX70 DX80DX650

Cisco collaboration desktop portfolioOptimization for every desk

8800