© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
What is the value proposition in
adding automation/orchestration on
top of ServiceNow?
January 28, 2015
starting at
11:30am EDT / 8:30am PDT
Today’s webinar will be presented by:
Guy Nadivi
Business Development Manager
© 2015 Ayehu Software Technologies, Ltd. All rights reserved. slide 2
Tom Melnik
Professional Services Manager
Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New Jersey
• Concept born out of real customer need
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.6.1
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Sample of eyeShare Users
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What has our research found?
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Top 5 Processes Automated
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5. Event log monitoring
4. File Automation
3. Automate Service Restart
2. Automate SQL Query
1. Active Directory Password Resets & Account Unlocks
1 Thing They All Have In Common
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Calculating the ROI of ITPA
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Top 5 Value Propositions
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5. Tying together heterogeneous platforms & environments into unified workflows
4. Documenting organizational knowledge while becoming ITIL compliant in the process
3. Automating routine, repetitive procedures to free up staff for more important tasks
2. Dramatically reducing alert storms & the manual L1 labor needed to address them
1. Automating incident remediation and ticket creation to create a closed loop process
Demo
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Last But Not Least
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RBA/ITPA Comparison
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Is IT Process Automation Sole Focus of Company?
NO YES
Primarily used to automate workflows for IT Operations?
NO(majority of use cases are for HR, SLDC, etc.)
YES
Pricing
(not an apples-to-apples comparison)
Starts at around $75k/yr.
(Based on what the smallest customers with their own instance of SNOW would pay in order to have all needed components necessary for automation)
Starts at around $7k/yr.
Platform
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Platform Availability Single Tenant SaaS onlyCan be installed on-premise or hosted, on VM or physical machine
Can be deployed as a stand-alone tool?
NO(requires subscription to
ServiceNow ITSSM)
YES(nothing else required)
Only requirement is a server executable on one
machine?
NO(requires MID server, &
often needs multiple MID servers)
YES
Integrations
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OOTB Integrations with Network Monitoring
Systems, allowing receipt AND resolution of alerts
1-way(via Event Mgmt. Pack)
2-way(built into eyeShare for multiple NMS’s -Solarwinds, Nagios, Splunk, HP OM, & SCOM)
OOTB Integrations with ITSM Platforms
ServiceNow onlyServiceNow, BMC Remedy, HP Service Manager, & JIRA.
NOTE: Ayehu adding additional integrations with every version release.
Activities & Workflows
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# of prebuilt Activities available
94 500+
# of prebuilt Workflows included
Very few 120+
NOTE: Ayehu adding additional prebuilt Activities & Workflows with every version release.
Skillset
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Level of skill needed to automate simple
process?Operator skills Operator skills
Level of skill needed to automate complex
process?
Will likely require high-level skills including programming JavaScript & PowerShell
Operator skills
Best of Breed
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Ask Us Anything
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© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
Please send any follow up questions to:
Guy Nadivi
www.ayehu.com
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Go To ayehu.com
Free trial versionof eyeShare!
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