What's the value proposition in adding automation/orchestration on top of ServiceNow?

download What's the value proposition in adding automation/orchestration on top of ServiceNow?

of 19

  • date post

    17-Jul-2015
  • Category

    Software

  • view

    463
  • download

    0

Embed Size (px)

Transcript of What's the value proposition in adding automation/orchestration on top of ServiceNow?

PowerPoint Presentation

2015 Ayehu Software Technologies, Ltd. All rights reserved.

What is the value proposition in adding automation/orchestration on top of ServiceNow?January 28, 2015starting at

11:30am EDT / 8:30am PDT

1Todays webinar will be presented by: Guy NadiviBusiness Development Manager

2015 Ayehu Software Technologies, Ltd. All rights reserved.

slide 2 Tom MelnikProfessional Services Manager

2Company BackgroundLeading innovator of IT Process Automation SoftwareFounded in 2007, Headquarters in New JerseyConcept born out of real customer needProduct first launched in 2009Flagship product: eyeShare IT Process Automation v4.6.1slide 3

2015 Ayehu Software Technologies, Ltd. All rights reserved.

3Sample of eyeShare Usersslide 4

2015 Ayehu Software Technologies, Ltd. All rights reserved.

4What has our research found?slide 5

2015 Ayehu Software Technologies, Ltd. All rights reserved.

5Top 5 Processes Automatedslide 6

2015 Ayehu Software Technologies, Ltd. All rights reserved.

5. Event log monitoring4. File Automation3. Automate Service Restart2. Automate SQL Query1. Active Directory Password Resets & Account Unlocks61 Thing They All Have In Commonslide 7

2015 Ayehu Software Technologies, Ltd. All rights reserved.

Automating Creation of ServiceNow Tickets7Calculating the ROI of ITPAslide 8

2015 Ayehu Software Technologies, Ltd. All rights reserved.

8Top 5 Value Propositionsslide 9

2015 Ayehu Software Technologies, Ltd. All rights reserved. 5. Tying together heterogeneous platforms & environments into unified workflows4. Documenting organizational knowledge while becoming ITIL compliant in the process3. Automating routine, repetitive procedures to free up staff for more important tasks2. Dramatically reducing alert storms & the manual L1 labor needed to address them1. Automating incident remediation and ticket creation to create a closed loop process

9Demoslide 10

2015 Ayehu Software Technologies, Ltd. All rights reserved.

10Last But Not Leastslide 11

2015 Ayehu Software Technologies, Ltd. All rights reserved.

11RBA/ITPA Comparisonslide 12

2015 Ayehu Software Technologies, Ltd. All rights reserved. Is IT Process Automation Sole Focus of Company?NOYESPrimarily used to automate workflows for IT Operations?NO(majority of use cases are for HR, SLDC, etc.)YESPricing

(not an apples-to-apples comparison)Starts at around $75k/yr.(Based on what the smallest customers with their own instance of SNOW would pay in order to have all needed components necessary for automation)Starts at around $7k/yr.

12Platformslide 13

2015 Ayehu Software Technologies, Ltd. All rights reserved. Platform AvailabilitySingle Tenant SaaS onlyCan be installed on-premise or hosted, on VM or physical machineCan be deployed as a stand-alone tool?NO(requires subscription to ServiceNow ITSSM)YES(nothing else required)Only requirement is a server executable on one machine?NO(requires MID server, & often needs multiple MID servers)YES

13Integrationsslide 14

2015 Ayehu Software Technologies, Ltd. All rights reserved. OOTB Integrations with Network Monitoring Systems, allowing receipt AND resolution of alerts1-way(via Event Mgmt. Pack)2-way(built into eyeShare for multiple NMSs - Solarwinds, Nagios, Splunk, HP OM, & SCOM)OOTB Integrations with ITSM PlatformsServiceNow onlyServiceNow, BMC Remedy, HP Service Manager, & JIRA.

NOTE: Ayehu adding additional integrations with every version release.14Activities & Workflowsslide 15

2015 Ayehu Software Technologies, Ltd. All rights reserved. # of prebuilt Activities available94500+# of prebuilt Workflows includedVery few120+

NOTE: Ayehu adding additional prebuilt Activities & Workflows with every version release.15Skillsetslide 16

2015 Ayehu Software Technologies, Ltd. All rights reserved. Level of skill needed to automate simple process?Operator skillsOperator skillsLevel of skill needed to automate complex process?Will likely require high-level skills including programming JavaScript & PowerShellOperator skills

16Best of Breedslide 17

2015 Ayehu Software Technologies, Ltd. All rights reserved.

17Ask Us Anythingslide 18

2015 Ayehu Software Technologies, Ltd. All rights reserved.

18

2015 Ayehu Software Technologies, Ltd. All rights reserved. Please send any follow up questions to:

Guy [email protected]

slide 19

Go To ayehu.comFree trial versionof eyeShare!19