TrueBusinessID Multi Domain Process adding additional SANs after order
2
Calculation of Charges
When a new domain is added to the certificate and the customer has
already bought a package then: if less than 4 values have been added to the package no charge will
occur, if 4 values have been secured then the customer will be charged the
incremental price based on the number of domains being added, ex: 2 x $25
When a domain is deleted outside of the package a refund will occur
When a domain is deleted within the package a refund will not occur.
When a domain is edited no charge will occur, however a customer can
only edit the sub domain and not the second level domain
The customer is only charged when the certificate is issued.
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3
Reissue Process
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+ Customer selects redeem to
process the reissue.
4
Reissue Process
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+ Customers will have 3 options when reissuing a certificate based on their requirements
+ Edit / Add Additional Domains will incur a charge if outside the package of 4
+ Edit / Delete Domains will not incur a charge
+ Reissue with no charges will not incur a charge
5
Reissue Process – Edit & Add Domains
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+ The available boxes are
dependent on the number
of domains currently secured
+ A customer will also have the option to Edit and Delete Domains
+ When an additional domain is added an extra charge will be incurred by the customer
6
Reissue Process – Edit Button
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+ When a customer clicks on the ‘Edit’ Button the box below will display with an option to enter the new domain
7
Reissue Process – Delete Button
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+ A customer that deletes a domain will have the option to reset the domain that they have deleted in the event of a user error
8
Reissue Process – without Edits
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+ When a customer selects reissue without changing the values of the additional domains the following page will be displayed.
9
Reissue Process – Add Additional Domains
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+ A customer that adds additional domains will be prompted to pay by credit card.
+ If the additional domain falls outside of the package they will pay the incremental fee
10
Reissue Process – Add Additional Domains
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+ Confirmation Screen
+ Next Screen is the CSR Screen
11
Reissue Process – Edit & Delete Domains
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+ This page does not have any option for customers to add domains.
+ Any edits on this page will not be charged.
12
Reissue Process – Edit & Delete Domains
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+ A customer that deletes a domain will have the option to reset it, if the domain or edit was made in error
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