TrueBusinessID Multi Domain Process adding additional SANs after order.

TrueBusinessID Multi Domain Process adding additional SANs after order

2

Calculation of Charges

When a new domain is added to the certificate and the customer has

already bought a package then: if less than 4 values have been added to the package no charge will

occur, if 4 values have been secured then the customer will be charged the

incremental price based on the number of domains being added, ex: 2 x $25

When a domain is deleted outside of the package a refund will occur

When a domain is deleted within the package a refund will not occur.

When a domain is edited no charge will occur, however a customer can

only edit the sub domain and not the second level domain

The customer is only charged when the certificate is issued.

VeriSign Confidential

3

Reissue Process


+ Customer selects redeem to

process the reissue.

4

Reissue Process


+ Customers will have 3 options when reissuing a certificate based on their requirements

+ Edit / Add Additional Domains will incur a charge if outside the package of 4

+ Edit / Delete Domains will not incur a charge

+ Reissue with no charges will not incur a charge

5

Reissue Process – Edit & Add Domains


+ The available boxes are

dependent on the number

of domains currently secured

+ A customer will also have the option to Edit and Delete Domains

+ When an additional domain is added an extra charge will be incurred by the customer

6

Reissue Process – Edit Button


+ When a customer clicks on the ‘Edit’ Button the box below will display with an option to enter the new domain

7

Reissue Process – Delete Button


+ A customer that deletes a domain will have the option to reset the domain that they have deleted in the event of a user error

8

Reissue Process – without Edits


+ When a customer selects reissue without changing the values of the additional domains the following page will be displayed.

9

Reissue Process – Add Additional Domains


+ A customer that adds additional domains will be prompted to pay by credit card.

+ If the additional domain falls outside of the package they will pay the incremental fee

10

Reissue Process – Add Additional Domains


+ Confirmation Screen

+ Next Screen is the CSR Screen

11

Reissue Process – Edit & Delete Domains


+ This page does not have any option for customers to add domains.

+ Any edits on this page will not be charged.

12

Reissue Process – Edit & Delete Domains


+ A customer that deletes a domain will have the option to reset it, if the domain or edit was made in error

TrueBusinessID Multi Domain Process adding additional SANs after order.

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