EDUCATION IS TO LEAD FORTH OR BRING OUT SOMETHING WHICH IS POTENTIALLY PRESENT
Erich Fromm
FACILITATOR’S ETOS
WHAT IS THE DIFFERENCE BETWEEN TRAINING AND FACILITATION?
Have you say! In less than 140 words
IN YOUR OPINION,
Ridtz YusoffI CHAMPION CUTTING-EDGE INITIATIVES
Q
E
PROFESSIONAL QUALIFICATIONS
TRAINING EXPERIENCE
B.SocSci. (Hons) in Political Science (NUS) ACTA Certified Facilitator DISC Facilitator Cathryn Berger Kaye Advanced Service Learning Facilitator Brain-Based Executive Coach (NLI)
NIE “The Meranti Project” NIE “Strategic Planning Retreat” HPB “Managing Change and Transition” The Fascinating Facilitator Teachers Training NTUC PME Week Keynote Speaker WDA Lifelong Learning Exploration Centre Career Experience Lead Facilitator
“I believe that the magic of believing in others is to believe there is magic in others and we can always find fascinating greatness if we make a conscious choice to look hard enough and acquaint those that cross our paths to their trust best selves. “
[email protected] Yusoff
LEAD TRAINER, AKLTGMANAGER, RESEARCH AND DEVELOPMENT
HOW TO FASCINATE®
ANTIDOTE TO THE THREATS - FASCINATION Use the science of fascination to discover your distinct value.
How To Fascinate names the 7 languages in which you communicate, influence and fascinate.
You communicate using all 7, but there are 2 in which you communicate at your best.
Your Fascination Advantages are your antidote to distraction.
Your Fascination Anthem is your antidote to competition and commoditization.
“Fascination is an intense focus.
When you fascinate your
constituents, they’re more
likely to connect with you and
remember you.”
FAS.CI.NATION
THE GOAL IS NOT TO “FIX” YOURSELF, BUT TO DO MORE OF WHAT YOU’RE ALREADY DOING RIGHT.
Sally Hogshead
Wen Juan, Wendy
Kevin
Ai Lin WW
Ling Ling
Wilson Ong
Desmond Shirley
Ting LimJia Lin Kah En
Kelvin Ang
Belle Ng
Hui Hui
Nicole
Daryl Tan
Han Wen Iris
Zulaiha
Suzannah
INNOVATION
THE 7 LANGUAGES OF FASCINATION
PASSION
POWER
PRESTIGE
TRUST
MYSTIQUE
ALERT
is the language of creativity
is the language of relationship
is the language of confidence
is the language of excellence
is the language of stability
is the language of listening
is the language of details
CREATED BY SALLY HOGSHEAD | DISCOVER MORE AT HOWTOFASCINATE.COM | EMAIL: [email protected] © 2014 How To Fascinate and Sally Hogshead. All rights reserved.
HOW TO FASCINATE®
GOOD TO GREAT
PRIMARY ADVANTAGE
§ Your most effective mode of communication.
§ This is how you naturally connect with people.
§ You’re more authentic and confident.
§ Helps you make a positive impression.
SECONDARY ADVANTAGE
§ Second highest mode of communication.
§ Does not cost you a lot of effort or energy.
§ It’s the language you already know how to speak.
YOUR FASCINATION ADVANTAGETM is the way in which your personality is most likely to add distinct value.
DORMANT
HOW TO FASCINATE®
INNOVATION Speaking the language of creativity
Seekers of adventure and experiments
Do something against the grain
New thinking and unexpected solutions
Passion for doing and being different
Can’t stand routine, penchant for the novel
Get energy from creative brainstorming
Keep jumping ahead and make unusual associations
HOW TO FASCINATE®
PASSIONSpeaking the
language of
connectionsForge relationships and networks
Approachable and Gregarious
Animated Facial Expressions and Body Language
Like an Open Book
Attuned to others’ feelings intuitively
Go with their gut
Cheerleaders who keep everyone involved
HOW TO FASCINATE®
POWER Speaking the language of confidence
Bigger Goals and Stronger Opinions
Direct Approach
Learning In, Hands-On to show the Way
Decisive and Self-Assured
Not afraid to speak their mind
Bias toward Action, Keep Moving Forward
HOW TO FASCINATE®
PRESTIGE Speaking the language of
excellence
Driven by standards, they do whatever it takes to get better
Assertiveness, Expertise and High Quality
Meticulously rehearse their plan to perfection
Avoid failure by focusing on their strengths
Focused on achieving results and to achieve stretch goals
Dont bend easily, work towards agenda with conviction
HOW TO FASCINATE®
TRUSTSpeaking the language of of stability
Consistency defines their reputation
Do things within their comfort zone and familiarity
Stable, Steady and focused, they get things done
Follows proven method
Fairness and justice
Loyal team players
Patient and Reliable
HOW TO FASCINATE®
MYSTIQUE Speaking the language of
listening
Solo workers behind the scenes who are good at managing their own work
Think things through
Undercommunicate and Communicate with substance
Decode strategies and action plans only after careful reflection
Poker-faced, hard to decipher what they think or feel
Cool under pressure, unfazed by what’s around them
Independent and neutral thinker
HOW TO FASCINATE®
ALERT Speaking the language of
details
Watchful, Aware and Meticulous
Risk-averse and rarely makes mistakes
On-the-ball, Never lose track of details or deadlines
Practical and Pragmatic, step by step approach
Always in control and knows what to do next
Follow strictly according to plan
Sally Hogshead is a Catalyst. Her lowest scores are Alert, Mystique and Trust. Because of this, Sally employs individuals with a high amount of Alert, so they can manage the details that Sally isn’t naturally suited to deliver. This allows her to focus on big picture ideas.
Our team’s business development manager Kara, is also a Catalyst, however she scores much higher in Alert and enjoys accounting and number crunching.
Two Catalysts. Two different communication styles.
THERE IS NO “RIGHT” DISTRIBUTIONOF ADVANTAGES
HOW TO FASCINATE®
GROUP WORK
1.How do we prefer to be approached?
2. Complete the sentence - At our best we ____________________
3. How do we prefer to handle conflicts?
4. What is our preferred facilitation style?
Increase Participation Thru
TOOL ACTIVATION
5stepsOF FACILITATION 1
2 encourage responsefrom learners
3 link responseto Learning Content
4 share teachable momentsShare Teachable Moments that you captured
5 future paceLet students’ reflect on how this lesson can add value to a situation in the future
QUESTIONING
CLOSED
TECHNIQUES
Q
#FACIHACK4Do not encourage participation as they can be answered in a few words. However are useful for clarifying a point or direct a discussion . Eg. Have you learnt something today?
PROBINGOpens up thinking and invites a variety of answered. It will elicit a more detailed and meaningful response from learners. Eg. Can you tell me more about what you have observed?
OPENERCan be used as discussion openers, to ask groups to summarise or to test for consensus. Eg. How does this sound to you?
HYPOTHETHICALEncourages learners to think from different perspective or contexts of issues.Eg. How would you feel if you were in his shoes?
reversalParaphrasing questions from the learners to clarify that earners and facilitator on the same page.Eg. I would like to check if you meant…..
LISTENING FOR POTENTIAL
➤ Smile
➤ Open Posture
➤ Forward Lean
➤ Take time to Clarify
➤ Eye Contact
➤ Nod
LISTENING FOR POTENTIAL
➤ words
➤ facial expression
➤ tonality
➤ energy
➤ listen to what they never say
STATUS
What is your relative standing as compared to the rest of your group?
How can I communicate with others so that I can uplift their standing and ensure they feel they are significant
RELATIVE IMPORTANCE IN RELATION TO OTHERS
CERTAINTY
The brain is always wired to predict the future and to give predictability to what is going to happen
How much certainty can I give to those I am connecting with?
BEING ABLE TO PREDICT/PRE- EMPT WHAT IS TO COME
AAUTONOMY
How can I give a sense of choice to others so that they have autonomy over what’s happening?
HAVING A SENSE OF CONTROL OVER WHAT’S HAPPENING
RRELATABILITY
The sense of belonging to a group would increase the level of trust
How can I relate best to others so that they perceive me more like a friend rather than a foe?
FEELING OF SECURITY IN RELATION TO OTHERS
FFAIRNESS
Unfair exchanges will strongly give rise to defence mechanisms and the perception of threat
How can i give others due fairness and proportion when relating to them?
TRANSPARENCY AND CLEAR EXPECTATIONS
Sharing with a student a teachable moment after a heated argument with their buddy who blamed him/ her for letting the team down.
BSCENARIO
CONSTRUCTIVE FEEDBACKSS elf
D irected
F eed
F orward
➤ humans are most critical to ourselves
➤ tend to focus on the negative rather than the positive
➤ get THEM list 3 things he/she has done well
➤ what they could have done better?
debrief
DEBRIEF SESSIONSA debriefing session usually happens after an activity is completed. It is a process, and during the activity students may be engross in the results (content). It is difficult for them to participate, observe and reflect. This is where debriefing is relevant to help students
MAKE SENSEOF ACTIVITY
LEARN FROMEXPERIENCE
TRANSFERLEARNING
*debrief should take place as soon as possible after activity
3 steps
1 2 3what? so what? now what?
What did you see, hear, do during the last exercise? How did you react? What surprised you? technique What did you learn
from this? How did you feel about it?
How can I apply this? What would be the consequences of it?
D
#FACIHACK3