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• AppraisalSkills• AssessYourManagementSkills• AuthenticLeadership• BuildingYourTeam• ChallengingConversations• Coaching• Delegation• DevelopingManagementStyle• DevelopingYourPeople• EmotionalIntelligence• HowEffectiveisYourTeam?• IntroductiontoManagement• Leadership• LeadingaRemoteTeam• LeadingYourTeamtoGreatResults• ManagingAbsence• ManagingChange• ManagingMeetings• ManagingPeople• ManagingPerformance• Mentoring• MonkeyManagement• MotivatingOthers• NeuroLeadership• Planning&Organising• RunningEffective1-1Reviews• SelectionInterviewing• SettingGoals&Objectives• TalentManagement• TheEngagingManager• TheOrganisedManager• The3SecretsofManagement• 90MinuteTeambuild

• AccelerateYourLearning• Brand‘YOU’• BuildingSelf-Confidence• BuildingTrust• Collaborating With Others• Commitment (Make it Happen)• Continuous Improvement• CopingWithChange• CreativeThinking• CreativeThinkinginGroups• DecisionMaking• DevelopYourself• DevelopingResilience• EffectiveTeamworkSkills• GetitDone!• HandleYourStress• IdentifyYourStrengths• It’sYourAppraisal• ManageYourCareer• ManagingExpectations• ManagingUpwards• MenteeSkills• Overcoming Unconscious Bias• PersonalAccountability• PersonalEffectiveness• PersonalImpact• PositiveThinking• ProblemSolving• RapidReading• SharpenYourMemory• SkillsforPA’s&Assistants• SkillsforReceptionists• SucceedatInterviews• The80/20Principle• ThinkingSkills• TimeManagement–1• TimeManagement–2• VisualThinking• Work/LifeBalance• Working in Remote Teams• 70:20:10Development

• AskingforWhatYouWant• Assertiveness–1• Assertiveness–2• BodyLanguage• BuildingPositiveRelationships• CommunicationSkills• ControllingConversations• DealingWith‘Difficult’People• DiversityAwareness• FacilitationSkills(2hours)• Feedback• HandlingConflict• HandlingInternalPolitics• Influencing• InterpersonalSkills• IntroductiontoNLP• Negotiation–1• Negotiation–2• Networking• PowerfulPersuasion• PowerUpYourCommunication• StaySafe(Lookoutforsafety)• TeamBriefing• ThinkingontheSpot• DevelopingaPresentation• PresentationDeliverySkills• Presentations–Advanced(2hours)

WRITTEN COMMUNICATION• EffectiveEmail• EssentialBusinessGrammar• EssentialBusinessPunctuation• WritingAgendas&Minutes• WritingforResults• WritingGreatReports• WritingPersuasively• WritingaProfessionalCV• WritingReadableDocuments

• BusinessFinance&You• TheLanguageofFinance• UnderstandingAccounts–1• UnderstandingAccounts–2• UnderstandingBusinessCosts• CapitalInvestmentDecisions• BudgetingBasics• Shareholders&Managers• CompetitorAnalysis• DrivingProfit&CashFlow–EBITDA• EntrepreneurialThinking• MakingCommercialDecisions• ManagingProjects• ManagingRisk• StrategicThinking• StakeholderManagement• BusinessPlanningTools

SIMULATIONS• DevelopaWinningStrategy(2hours)

• BusinessSimulation(3hours)

• AdvancedBusinessSimulation(4hours)

“Within 30 minutes, I was using a new technique with my team.”

“Crisp, concise and to the point.” “A super way to introduce or refresh on a topic.”

“The trainer really knew their stuff and made it relevant to what we do.”

“Interactive, focused and good fun!”

• Service&You• Face-to-FaceServiceSkills–1• Face-to-FaceServiceSkills–2• TelephoneServiceSkills–1• TelephoneServiceSkills–2• DifficultorComplainingCustomers• Winning&KeepingCustomers• Handlingthe‘MomentsofTruth’• InternalService&Teamwork• TheCustomerServiceGame• ManagingforService• RecruitingforService

SALES• SuccessfulFace-to-FaceSelling• OpeningtheOutboundSalesCall• EstablishingCustomerNeeds• PresentingYourProductorService• HandlingObjections• MaximisingInboundSalesCalls• AccountManagement• InfluencingBuyingDecisions• SellMoreUsingPsychology• Prospecting• SalesPlanning• CustomerSegmentation&Prioritisation

• ConsultativeSelling• ValuesBasedSelling+Ethics

MANAGEMENT & LEADERSHIP

PERSONAL PERFORMANCE

CUSTOMER SERVICE & SALESCOMMUNICATION BUSINESS SKILLS