1. Rock Your WikiA Story of Grassroots Organic Adoption(with
Tips and Takeaways)Tom CrespiManager Change Management,
Graybar
2. The Challenge May FeelLike This You can follow the lead of
others You can figure out your own path
3. Fortune 500 Company founded in 1869Employee owned since
19297500 employees - 200+ locationsElectrical and comm/data
distributor$5.4 Billion in Sales (2011)#9 of Top 50 Largest
Industrial distributors
7. Who is Using the Wiki? Departments Districts Virtual
Projects Teams
8. David and GoliathOrganizations typically have
well-established applications with largefootprints.How to break
through?Like David, wiki evangelists need aclear head, a sure aim,
and at times, abold heart. Choose your stones wiselyand youll gain
ground.
9. How did we do it?
10. Mountain GoatNow and Next Rocking chair Mountains Rock
stars Foundation
11. Mountain Goat Rocking chair Mountains Rock stars
Foundation
12. Foundation Management support Share challenges and
successes Ask for advice Support
13. Build a foundation for wiki success by connectingwith key
management personnel. They can assist andsupport your adoption
efforts. #summit12
14. Rock stars Foundation
15. Rock Stars Find Others who get it Nurture them by keeping
them informed Wiki Advisory Council
16. Wiki Advisory Council Kicked off in early 2011
Cross-section of employees, mostly from the business :Sales,
Marketing, Operations, Finance, IT, etc. In the know perk The WAC
team has its own space Three-fold purpose: Share
knowledge/experiences Help champion wiki use across the
organization Gain consensus on plugins (see next slide)
17. Wiki Advisory Council, continued How often do we meet?
NEVERall the interaction isvirtual, mostly via the wiki Blog posts
to share news and stimulate conversation Plugin Considerations
Table helps assess in acollaborative fashion what plugins might be
worth exploring.
18. An advisory group made up of a x-section of anorganizations
top wiki users can maintain adoptionmomentum esp. during the
ramp-up phase. #summit12
19. Mountains Rock stars Foundation
20. Mountains Get Help Yourself Confluence KB/Documentation
Offer Help to Others Twitter (@confluence,) Make resources
available Atlassian Answers Offer a helping hand Help others find
their edges Plug-in Developers and get further up their little
Other users in your community mountains
21. Confluence makes work funwhile connecting my team innew
ways. I like it! Jon Director of Sales
22. 4 Reasons I Like Confluence for my sales teams:- Brings a
sense of community- Provides a platform for competitiveness- Its
easy to use- It speaks to the younger generation Greg Director of
Sales
23. Rocking chair Mountains Rock stars Foundation
24. Rocking ChairPeriodically review What is working or not
working? How can we re-energize? How can we increase adoption and
understanding? Is it time to upgrade? Do we need to add
functionality (plugins?)
25. Spend early efforts targeted to finding and nurturingnew
space owners vs. concerns about mass training.We found that gaining
critical mass of wiki spaces ismore important than mass formal
training efforts inthe early going.
26. Mountain Goat Rocking chair Mountains Rock stars
Foundation
27. The Atlassian Goat Like the perky goat, Confluence has a
unique character to it. Use it to your advantage! For example
28. A rocking chair moment led to this TheWikademy Awards
29. Wikademy Awards categoriesthis first year included: Best
Use of Wiki Comments Best Use of Wiki Tables Best Use of a Wiki
Macro Best Use of Wiki Templates Best Use of the Blog Feature Best
Use of a Wiki to Solve a Business Challenge Innovative Use of a
Wiki for a Sales Team First Official All-Employee Wiki
30. Summit! Training Networking Presentations Summit Bash Atlas
Bar Decompression Chamber Guru Room Sponsor Pavilion
31. Mountain GoatNow and Next Rocking chair Mountains Rock
stars Foundation
32. ZenFoundation
33. Zen Foundation a Confluence-theme-on-steroids is a rock
your wiki adoption accelerator. #summit12
34. Wiki-Powered Interactive Glossary
35. Managed Host Provider 24/7/365 Support Expert,Speedy
Handling of Tickets by Tier 3 Support Engineers Follow Atlassians
Recommendations for Large Confluence Implementations (server
set-up, dedicated resources, monitoring)
36. CreditsSlide 3. 2 photos from nzgabriel (Gabriel Pollard)
on Flickr, used by permission 1 photo from Jsome1 (Feliciano
Guimares) on Flickr, licensed under CreativeCommons Attribution
Music, Rock Track 1 from Edie Murphys
Royalty-free-Music-room.comSlide 4. Photo from ollimar71 (Maria
Ollis) on Flickr, used by permission.Slide 6. Time-line created at
the Timeline Generator at teach-nology.com Slide 9. David and
Goliath image by Osmar Schindler .,.. A Wikipedia public domain
image at
http://en.wikipedia.org/wiki/File:Osmar_Schindler_David_und_Goliath.jpg