About Stephen R. CoveyInternationally accepted leadership authority & teacher, and Chairman & founder of the Covey Leadership CenterMBA from Harvard & Doctorate from Brigham Young UniversityBestsellers:
Seven Habits of Highly Effective People First Things FirstPrinciple Centered LeadershipSeven Habits of Highly Effective Families
Read 10 %
Hear 20 %
See 30 %
See & Hear 50 %
Discuss 70 %
Teach 95 %
Experience 80 %
Learning Gradient
Seismic Social / Economic Shifts
Globalization of Markets and Technology
Democratization of Information / Expectations
University Connectivity
Exponential Increase in Competition
Wealth Creation Movement from Money to People
Free Agency (“Knowledge” Worker Market)
Permanent Whitewater
From THINGParadigm
(No freedom and power to choose)
to PEOPLEParadigm
(Freedom and power to choose)
From Practices
(Rules)
to Principles
(Wisdom)
From Outside-In to Inside-Out
From Scarcity to Abundance
From Control to Unleash
(Directed Autonomy)
From Efficiency
(Methods/Steps)
MANAGEMENT
Formal Authority
to Effectiveness
(Results)
LEADERSHIP
Moral Authority
Paradigm Shift
“The world is flat” “The world is round”
“The Earth is the center of the solar System”
“The Sun is the center of the solar System”
Divine Right of Kings US Constitution
Bloodletting Germ-Theory
People as Things
(Manage People and Things)
Whole Person
(Manage Things; Lead People)
Leadership is a Position
(Formal Authority)
Leadership is a Choice
(Moral Authority)
Quick Fix
(Outside-in)
Sequential Process
(Inside-Out)
What is the Difference Between Values and Principles?
VALUES
•Social Norm•Personal
•Emotional•Subjective•Arguable
PRINCIPLES
•Natural Law•Impersonal
•Factual•Objective
•Self-Evident
Behavior is governed by values.Consequences are governed by principles.
Therefore, value principles.
Principles Embodied in the 7 Habits
1. Be Proactive : Responsibility/Initiative
2. Begin with the end in mind : Vision/Values
3. Put First things First : Integrity/Execution
4. Think Win-Win : Mutual respect/Benefit
5. Seek first to understand
Then to be understood : Mutual understanding
6. Synergize : Creative Cooperation
7. Sharpen the Saw : Renewal
Behavior is governed by values.Consequences are governed by principles.
Therefore, value principles.
MISSION = the WHY of it all
Character Roles Goals
1. Be Proactive
2. Begin with the end in Mind(AGR)
3. Put First Things First
4. Think Win/Win
5. Seek First to Understand (xQ), Then to be Understood
6. Synergy
7. Sharpen the Saw
Modeling (7H)(Trust, Collaboration)
Pathfinding(Clarity, Commitment)
Aligning(Enabling, Accountability)
Empowering(Translation, Discipline)
Focus
&
Execution
Four Needs of People
Spirit(To Leave a Legacy)
Spiritual Memory
Mind/(To Learn)
Mental Development
BodyDoing
(To Live)
HeartFeeling
((To Love)
Spiritual Intelligence(SQ)
Four Intelligence of PeopleMental Intelligence
(IQ)
Mental Intelligence
(PQ)
EmotionalIntelligence
(EQ)
Spiritual Intelligence (SQ)
Leading a Balanced, Integrated, Powerful Life
SpiritConscience
Mind/Vision
BodyDiscipline
HeartPassion
The High Cost of Low TrustFour Chronic Problems
Spirit /Low Trust
Mind / No SharedVision / Values
Heart /Disempowerment Body /
Misalignment
Trustworthiness Trust
CHARACTER COMPETENCE
Integrity (SQ) Technical (IQ – PQ)
Maturity (EQ) Conceptual (IQ)
Abundance (SQ, EQ) Interdependency (IQ, EQ)
Listening continuum
4. Attentive Listening
3. Selective Listening
2. Pretend Listening (Patronizing)
1. Ignoring
5. Empathic Listening
Within the Other’sFrame of Reference
Within One’s Own Frame of Reference
Developing Empathic Listening
Mimic
Re-phrase Content
Reflect Feeling
Reflect Feeling and
Re-phrase content
Heart/Body Empathy
Two steps in Achieving Synergy(Third Alternatives)
Would you be willing to search for a solution that is better than what either on of you (us)
have proposed?(Habits 4,6)
Would you agree to a simple ground rule: No one can make his or her point until they
have restarted the other person’s point to his or her satisfaction
(Habits 5)
YOUR JOB
Make a Recommendation
Do It
Do it and report periodically
Do it and report immediately
“ I Intend To”
Ask
Wait Until Told
Principle-Centered Living – Three Generations
Integrity(Integrated
around principles)
WISDOM(Perspective)
Abundance Mentality
(no comparison)
Courage(to live true)
Humility(Principles
govern)
Grand Children
Child
Parents
HIGHLY CAPABLE INDIVIDUALMakes productive contributions through talent,knowledge,skills and good work habits
CONTRIBUTING TEAM MEMBERContributes to the achievement of group objectives;works effectively
with others in a group setting
COMPETENT MANAGEROrganizes people and resources
towards effective and efficient pursuit of predetermined objectives
EFFECTIVE LEADERCatalyzes commitment to and vigorous pursuit of
a clear and compelling vision;stimulates the group to high performance standards
LEVEL 5 EXECUTIVEBuilds enduring greatness through a
paradoxical combination ofpersonal humility plus professional will
Level 1
Level 2
Level 3
Level 4
Level 5
The Principle-Centered“Sweet Spot” of organizations
What
The “Sweet Spot”Passionate Focus & Execution
Why/Who
MISSION
(Purpose, Vision, Values)
How/When
LINE OF SIGHT
STRATEGY
(Accountability)