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Emotions and
Moods
AMIR ALIAMIR ALI
MohsinMohsin
RazaRaza
Waheed WaheedWaheed Waheed
Yousaf WazirYousaf Wazir
MalikMalikAftabAftab
WasimWasim
JamaliJamali
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EmotionsWhy Emotions Were Ignored
in O
Emotions are critical factor in employee behavior. The myth of rationality
Emotions of any kind are disruptive to
organizations.
! Original O fo"us #as solely on the effe"ts of strongnegati$e emotions that interfered #ith indi$idual and
organizational effi"ien"y%
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What Are Emotions&
Moods'eelings that tend to
be less intense thanemotions and that la"k
a "onte(tual stimulus
EmotionsIntense feelings that are
dire"ted at someone orsomething
Affe"tA broad range of emotions that )eo)le e()erien"e
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As)e"ts of Emotions
iology of Emotions! Originate in brain*s limbi" system
Intensity of Emotions
! +ersonality
! Job re,uirements 're,uen"y and -uration of Emotions
! .o# often emotions are e(hibited
! .o# long emotions are dis)layed
'un"tions of Emotions! /riti"al for rational thinking
! Moti$ate )eo)le
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Mood as +ositi$e and 0egati$e Affe"t
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1our"es of Emotions and Moods
+ersonality -ay and 2ime of the Week
0O2 Weather
1tress
1o"ial A"ti$ities 1lee)
E(er"ise
Age
3ender
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+ositi$e Moods are
.ighest
4At the End of the
Week
4In the Middle
+art of the -ay
Negative Moods areHighest
At the
Beginning of theWeek
And show littlevariationthroughout the day
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3ender and Emotions
Women! /an sho# greater emotional e()ression! E()erien"e emotions more intensely
! -is)lay emotions more fre,uently
! Are more "omfortable in e()ressing emotions
! Are better at reading others* emotions
Men
! elie$e that dis)laying emotions is in"onsistent #iththe male image
! Are innately less able to read and to identify #ithothers* emotions
! .a$e less need to seek so"ial a))ro$al by sho#ing)ositi$e emotions
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E(ternal /onstraints on Emotions
Organizational
Influen"es
/ultural
Influen"es
Indi$idual
Emotions
Indi$idual
Emotions
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Emotional Labor
A situation in #hi"h an em)loyee e()ressesorganizationally desired emotions during inter)ersonal
transa"tions%
Emotional dissonan"eIn"onsisten"ies bet#een the
emotions #e feel and the emotions #e )ro5e"t%
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'elt $s% -is)layed Emotions
'elt Emotions
An indi$idual*s a"tual emotions
-is)layed EmotionsEmotions that are organizationally
re,uired and "onsidered a))ro)riate in
a gi$en 5ob
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Affe"ti$e E$ents 2heory 6AE27
Work e$ents trigger )ositi$e and negati$e emotionalrea"tions
! +ersonality and mood determine the intensity of theemotional res)onse%
! Emotions "an influen"e a broad range of #ork )erforman"e
and 5ob satisfa"tion $ariables% Im)li"ations of the theory A/2
! Indi$idual res)onse refle"ts emotions and mood "y"les%
! /urrent and )ast emotions affe"t 5ob satisfa"tion%
! Emotional flu"tuations "reate $ariations in 5ob satisfa"tionand )erforman"e%
! oth negati$e and )ositi$e emotions "an distra"t #orkersand redu"e 5ob )erforman"e%
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Affe"ti$e E$ents 2heory 6AE27
E X H ! T "#$Source: ased on 0%M% Ashkanasy and /%1% -aus8 9Emotion in the Work)la"e: 2he 0e#/hallenge for Managers8;Academy of Management Executive 8 'ebruary %
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Emotional Intelligen"e
1elf?a#areness @no# ho# you feel 1elf?management @Manage your emotions and
im)ulses
1elf?moti$ation @/an moti$ate yourself and )ersist
Em)athy @1ense and understand #hat others feel
1o"ial 1kills @/an handle the emotions of others
Resear"h 'indings:Characterize highperformers high !" scores not high "#scores$
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O A))li"ations of Emotions and Moods
Emotions and 1ele"tion! Emotions affe"t em)loyee effe"ti$eness%
-e"ision Making
! Emotions are an im)ortant )art of the de"ision?making)ro"ess in organizations%
/reati$ity
! +ositi$e mood in"reases "reati$ity%
Moti$ation
! Emotional "ommitment to #ork and high moti$ation are
strongly linked% Leadershi)
! Emotions are im)ortant to a""e)tan"e of messagesfrom organizational leaders%
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O A))li"ations % % % 6"ont*d7
Inter)ersonal /onfli"t
! /onfli"t in the #ork)la"e and indi$idual emotions arestrongly intert#ined%
0egotiation
! Emotions "an im)air negotiations%
/ustomer 1er$i"es! Emotions affe"t ser$i"e ,uality deli$ered to "ustomers
#hi"h8 in turn8 affe"ts "ustomer relationshi)s%
Job Attitudes
! /an "arry o$er to home
-e$iant Work)la"e eha$iors
! 0egati$e emotions lead to employee deviance 6a"tionsthat $iolate norms and threaten the organization7%
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Lu"y has a high need for a"hie$ement and likes
to "ome to #ork and fo"us on her 5ob only% If
you #ere Lu"y*s manager8 ho# "ould you get
her to feel more emotion at #ork& Would you
#ant her to& Why or #hy not& -is"uss #ith a
"lassmate%
/ha)ter /he"k?u): Emotions and Moods
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-is"uss ho# lo# )ositi$e affe"t is the same or
different as high negati$e affe"t% &
/ha)ter /he"k?u): Emotions and Moods
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Roberto "omes to "lass and sits ,uietly
looking "ontent and rela(ed% 2he tea"her is
guessing that Roberto is:
Lo# on negati$e affe"t
.igh on )ositi$e affe"t
.igh on negati$e affe"t
Lo# on )ositi$e affe"t
/ha)ter /he"k?u): Emotions and Moods
-is"uss #ith a neighbor #hy Roberto8 #ho is
seemingly ha))y but "alm8 isn*t 5ust lo# on
)ositi$e affe"t%
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/ha)ter /he"k?u): Emotions and Moods
-o you think there "ould be emotional and moodim)li"ations for tele"ommuting& If yes8 ho# so&
-is"uss #ith a "lassmate%
.int:/onsider
this #omanB
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