Organizational Behavior Chapter 3 Emotions and Moods
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Transcript of Organizational Behavior Chapter 3 Emotions and Moods
Copyright ©2014 Pearson Education, Inc.
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Chapter 3
Emotions and Moods
Essentials of Organizational Behavior
12eStephen P. Robbins & Timothy A. Judge
Copyright ©2014 Pearson Education, Inc.
After studying this chapter, you should be able to:
1. Differentiate emotions from moods, and list the basic emotions and moods.
2. Identify the sources of emotions and moods.
3. Show the impact emotional labor has on employees.
4. Contrast the evidence for and against the existence of emotional intelligence.
5. Apply concepts about emotions and moods to specific OB issues.
6. Contrast the experience, interpretation, and the expression of emotions across cultures.
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Why Were Emotions Excluded from OB Study?Myth of rationality:
emotions were the antithesis of rationality and should not be seen in the workplaceBelief that emotions of
any kind are disruptive in the workplace
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Affect, Emotions, and Moods
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The Structure of a Mood
4-5Classifying Moods: Positive and Negative Affect
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The Functions of Emotions
Emotions and Rationality Emotions are critical to
rational thought: they help in understanding the world around us
Emotions and Ethics New research suggests that
ethical behavior may be based to some degree on emotions and feelings
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Sources of Emotions and Moods
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More SourcesWeather
No impact according to researchStress
Increased stress worsens moodsSocial Activities
Physical, informal, and epicurean activities increase positive mood
SleepLack of sleep increases negative emotions and
impairs decision making
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Even More Sources
Exercise Mildly enhances positive mood
Age Older people experience negative emotions
less frequentlySex
Women show greater emotional expression, experience emotions more intensely and display more frequent expressions of emotions
Could be due to socialization 4-9
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Emotional Labor
Emotional labor: an employee’s expression of organizationally desired emotions during interpersonal transactions at work
Emotional dissonance: when an employee has to project one emotion while simultaneously feeling another 4-10
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Felt vs. Displayed Emotions
Felt Emotions: The individual’s actual emotions
Displayed Emotions: The learned emotions that the organization
requires workers to show and considers appropriate in a given job
Surface Acting - hiding one’s true emotions
Deep Acting - trying to change one’s feelings based on display rules
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Emotional IntelligenceEmotional
intelligence: a person’s ability to:
Perceive emotions in the self and others
Understand the meaning of these emotions
Regulate one’s emotions in a cascading model
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Emotion RegulationEmotion regulation: identifying and modifying the emotions you feel
Change emotions byThinking about more
pleasant things
Distracting yourself
Engaging in relaxation techniques 4-13
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OB Applications of Emotions and Moods
Selection – Employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction
Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information
Creativity – Positive moods and feedback may increase creativity
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More OB Applications of Emotions and Moods
Motivation – Promoting positive moods may give a more motivated workforce
Leadership – Emotions help convey messages more effectively
Negotiation – Emotions may impair negotiator performance
Customer Service – Customers “catch” emotions from employees, called emotional contagion
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Even More OB Applications of Emotions
and MoodsJob Attitudes – Emotions at
work get carried home but rarely carry over to the next day
Deviant Workplace Behaviors – Those who feel negative emotions are more likely to engage in deviant behavior at work
Safety and Injury at Work – Bad moods can contribute to injuries on the job 4-16
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How Can Managers Influence Moods?
Use humor to lighten the moment
Give small tokens of appreciation
Stay in a good mood themselves – lead by example
Hire positive people4-17
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Implications for Managers
Understand the role of emotions and moods to better explain and predict behavior
Emotions and moods do affect workplace performance
While managing emotions may be possible, absolute control of worker emotions is not
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Keep in Mind…
People who know their own emotions and are good at reading others’ emotions may be more effective in their jobs
Positive emotions can increase problem-solving skills and help us understand and analyze new information
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