Freedom from IT: How to Give Power Back To Marketing &
Merchandising TeamsPresented by Sponsored by
#HolidayCCS
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Today’s Panelists
Miya KnightsSenior Research Analyst, IDC Retail Insights
Debbie HaussEditor-in-Chief Retail TouchPoints
MODERATOR
Mike HazeDirector Of Product Management, Mozu
Freedom from IT: How to Give Power Back To
Marketing & Merchandising TeamsMiya Knights, Senior Research Analyst
IDC Retail Insights, Thursday, 18th September 2014
8
The changing enterprise IT landscape
LOB
Productivity
Infrastructure
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New bases of competition
5 ‘I’ consumers • Instrumented• Informed • Interconnected
• Omnichannel • Commerce• Transparency• Offer Orchestration
• Analytics• Next Best Action• Socialytics• Collective Intelligence
• Shopping apps• Living apps
Social merchantStores as Centers for Omnichannel Orchestration
Collaboration
#1: Four pillars of the 3rd platform—
big data, cloud, social, and mobile — will accelerate transformation of retailing
10© IDC Visit us at IDC.com and follow us on Twitter: @IDC
The Five “I” Shopper
Instrumented - Through mobile devices
Informed – Through “Always-on” internet access
Interconnected – Through social communities
In-place – In-store, in public, or at home
Immediate – In their ability to take action
11© IDC Visit us at IDC.com and follow us on Twitter: @IDC
Customer Centric Transformation
Customer Centric Transformation - Inhibitors
• Conflicting C-level initiatives put pressure on ability of IT to keep pace
Investment Priorities
• Demand for real-time analytics
• Mobile engagement imperativesPace of change
• Speed and quality of customer insight stymied by lack of analytical agility
Poor IT/LOB collaboration
13
The Omni-channel Consumer influences new retail IT model – O3
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14
Omni-channel Commerce Pulse
MarketingMerchandisin
g
Loyalty Analytics
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Omni-commerce Digital Checklist
Scalability &
resilienceIntuitive interface
Partner
ecosystem Open APIsTemplate
development
16
Thank You!
© IDC Retail Insights Visit us at IDC-ri.com
Miya KnightsSenior Research AnalystIDC Retail Insights
[email protected]+44 (0) 20 8987 7174 (office)
Twitter: @mazzaknights
Terms of Use: Except as otherwise noted, the information enclosed is the intellectual property of IDC, copyright 2014. Reproduction is forbidden unless authorized;
Contact [email protected] for information. All rights reserved.
Confidential and Proprietary Information
PUTTING CONTROL IN THE HANDS OF MARKETERS
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Showcase: Mystic Sports
JennyHead of Commerce, Mystic Sports
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Relevant Customer Engagement
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Scaling to Deliver Relevant Customer Engagement
MASTER CATALOG
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Contextual Incentives
10% Discount FIRST TIME PURCHASERCustomer receives discount based on unique shopping habits
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Contextual Incentives
10% Discount FIRST TIME PURCHASERCustomer receives discount based on specific shopping actions
30% Discount HIGH VALUE CUSTOMERCustomer receives unique discount based on shopping history
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Empowering Marketing & MerchandisersBusiness users should demand the power to deliver better, more relevant experiences that convert.
v
Site and Channel Definition
Promotion Management
Customer Data
Management
Catalog Management
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Mozu Overview
Converge Commerce + Content
Predictable Pricing
Multi-Brand, Multi-Site
Omni-Channel Capabilities
Mobile by design
API-first
Multi-Tenant SaaS
Open SourceSDKs
Built for Business Designed for Innovation
Confidential and Proprietary Information
Curious to see how Limitless Commerce can empower your
marketing team?
Let us show you.
Request a demo at mozu.com
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Q&A
#HolidayCCS
Q & A
Miya KnightsSenior Research Analyst, IDC Retail Insights
Debbie HaussEditor-in-Chief Retail TouchPoints
MODERATOR
Mike HazeDirector Of Product Management, Mozu
#HolidayCCS
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Thank You For Joining Us
The next Holiday Connected Consumer Series session…
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