eXample Consulting Group
Balanced Scorecard
Strategic Performance
Management
Consulting & Training Services
Discover & Define
Prioritize & Plan
Execute & Evaluate
Recognize & Retain
www.exampleCG.com
http://strategy.groupsite.com
Enabling Excellence!! A Virtue Corporate Group firm
eXample Consulting Group
A few facts……
“Less than 10% of strategies effectively formulated are effectively
executed”
Fortune Magazine
“Over 60% of Fortune 1000 either have, or are experimenting with,
Balanced Scorecards”
Fortune Magazine
But….estimated that less than 30% of organisations with Balanced
Scorecards are getting any business benefits, due in the main to poor
construction
Balanced Scorecard Collaborative Survey
There are numerous
misconceptions & misunderstandings
about balanced scorecards
Most are poorly constructed and
poorly implemented
eXample Consulting Group
What is Balanced Scorecard?
Balanced Scorecard is a framework that helps organizations translate strategy into operational objectives that drive both behaviour and performance
eXample Consulting Group
Strategy Map – Identify Critical Factors via Cause-Effect Linkage
Improve Shareholder Value
Productivity Strategy Revenue Growth Strategy
Improve Cost Structure
Increase Asset Utilization
Enhance Customer Value
Create Value from New Products &
Services
Human, Information, and Organizational Capital
Shareholder ValueROCE
Cost per Unit Asset Turnover Customer Profitability
New Revenue Sources
Price
Financial
Perspective:
the drivers of
shareholder
value
Product/Service Attributes
Strategic Competencies
Strategic Technologies
Climate for Action
(Processes that Produce and Deliver Products & Services)
(Processes that Enhance Customer
Value)
Operations Theme Customer Management
Theme
Innovation Theme Regulatory and Society Theme
Customer Value Proposition
Quality
Low Total Cost
Customer Solutions
Product Leader
Customer Satisfaction Customer Acquisition Customer Retention
Time Function Service Relations Brand
Relationship Image
•Market and Account Share
Customer
Perspective:
the
differentiating
value
proposition
Internal
Perspective:
how value is
created and
sustained
Learning & Growth
Perspective: role for
intangible assets –
people, systems,
climate and culture
(Processes that Create New
Products and Services)
(Processes that Improve the Environment
and Communities)
eXample Consulting Group
Implementation Steps
Balanced Scorecard - Deployment Roadmap
eXample Consulting Group
A. STRATEGY DEPLOYMENT – STATUS ASSESSMENT (Ph 1) (2-4 Days)
(Conduct Survey, Present Findings and Recommend Roadmap)
B. BALANCED SCORECARD DEPLOYMENT PROGRAM (Ph 2) (15 - 25 Days)
(Training + Implementation Facilitation – Spread over 3-6 months)
C. BALANCED SCORECARD REVIEW SERVICES (Ph 3) (3 – 6 Days)
(Post implementation review – @1-2 days per month)
Based on understanding of client profile and needs, a customized proposal is
submitted
Balanced Scorecard – Deployment Roadmap
BALANCED SCORECARD CONSULTING AND TRAINING SERVICES
eXample Consulting Group
BSC Projects
Binani Group (Cement Division) (Rs 2,280 Cr.)
BSC Oriented KRA (Objectives) and KPI (Measures) –
Divisional Level
BSC Oriented KRAs and KPIs for Departmental Heads (16
Depts)
Advisory inputs to set up Goal/Activity Weightages
Fully BSC aligned Performance measurement and
management system – this FY
eXample Consulting Group
BSC Projects
Micro Therapeutic Research Labs (CRO) (Rs 75 Cr.)
Strategic Performance Management Maturity Survey (Review) and
Strategy Map Creation
BSC Aligned KRA (Objectives) and KPI (Measures) – Division
BSC Aligned KRAs and KPIs for Departmental Heads (7 Depts)
including Program/Initiatives and Accountability
Advisory inputs to set up Goal/Activity Weightages and cascading
BSC to Individual Levels
Automation of BSC performance Management System - Upcoming
eXample Consulting Group
BSC Projects
Farida Shoes (Footwear Exports) (Rs. 270 Cr.)
Strategy Deployment Maturity Survey and Strategy Map Creation
BSC Aligned KRA (Objectives) and KPI (Measures) – Divisional Level
BSC Aligned KRAs and KPIs for Departmental Heads (8 Depts)
including Program/Initiatives and Accountability
Advisory inputs to set up Goal/Activity Weightages
Cascading BSC to Individual Levels
Automation of BSC performance Management System – (Overlay to
In-House system)
eXample Consulting Group
BSC Projects
Jayem Automotive (Performance Automobiles) (Rs 400 Cr. – FY 14)
Strategic Performance Management Maturity Survey (Review)
Strategy Map Creation and Balanced Scorecard Design (Company)
BSC Aligned KPIs for Two Business Divisions and Departments (13
Depts) including Program/Initiatives and Accountability
Consulting inputs to set up Goal/Activity Weightages and Cascading
BSC to Individual Levels
Automation of BSC performance Management System
eXample Consulting Group
BSC Training – Section 1 - Introduction
BSC Introduction
Balanced Scorecard – Concept and Origin
Introduction to Performance Measurement and
Management
Definitions
BSC – Purpose, Drivers and Differentiators
Sample BSC performance measures
eXample Consulting Group
BSC Training – Section 2 – BSC Design
Balanced Scorecard Design
Develop Strategic Themes and results
Develop strategic objectives and drivers
Strategy Mapping
Derive Strategic Performance measures, Targets and
thresholds
Develop Strategic initiatives
Define criteria for selecting initiatives
eXample Consulting Group
BSC Training – Section 3 – BSC Implementation
BSC Implementation
Aligning strategy and process through the organization
Collect, verify and validate performance data
Software for managing performance data
Developing the communication plan
Cascading the scorecard
Employee motivation
Linking strategy to resource decisions
Implementation challenges and Critical Success factors
eXample Consulting Group
BSC Training – Section 4 – EPM Integration
Enterprise Performance Management (EPM) Integration
Integration with EMS
Best Practices
Linking performance to rewards
Scorecard rollout, training and change management
Conclusion
Assessment and Feedback
eXample Consulting Group
Deliverables
- Consulting, Training and Review Services
- Recommendation reports (where applicable)
- Course Materials (Training handouts)
- Feedback Forms (capture participant comments of the program)
- BSC Templates (Soft Copy)
Value Additions
-BSC Information (E-Books, Articles, Websites and associated
information)
- “eXclusive” Membership of Strategy and Analytics forum
Program Deliverables – By eXample Consulting Group
eXample Consulting Group
The key differentiators of eXample Consulting Group as an organization are:
• Deep and wide expertise in Strategy and Process Excellence domains with highly
experienced team of consultants
• Very high focus on creating business value for clients through a solid understanding
of their business environment, strategy, challenges, processes, culture and integrated
approach to leveraging people, process and technology for facilitating transformation.
• Well established base of reputed and highly demanding corporate clients and highly
satisfied participants from diverse industry sectors
• Highly responsive to client needs – very agile and rapid turnaround culture and easy
to do business with as a firm
• High quality of consulting and training expertise and flawless delivery, hence
immense business value to the client for the time and money invested.
For Client Testimonials, please see next page and also visit www.examplecg.com
Why eXample Consulting GroupValu
e P
roposi
tion
eXample Consulting Group
Very useful and interactive! Tough subject dealt very well. Learned coach, very presentable
and an expert!! Information well shared. Got 100% value, 100% applicable in my work and will
recommend the program to colleagues.
My rating: 10 / 10 – CFO and Controller (Ciber)
The Best Trainer, best course ware and best delivery of training!! You folks are really good!!
My rating: 10 / 10 – Senior Manager (IT) and Head of PMO (ILFS Investsmart)
Training was good!! I was amazed with the trainer’s talent of remembering names at the first
sight!! His presentation skills are really good!! I will definitely recommend this program to
friends and colleagues. It has applicability to a great extent in my work environment!!
My Rating: 10 / 10 – Sr. Software Engineer (Accenture)
Very good program and examples! Got 200% value for the fees paid. It is completely applicable
in my work environment and I will definitely recommend to colleagues.
My rating: 9.7 / 10 – Senior Process Designer (A leading Telecom IT Solutions firm)
The way program was conducted and the case study provided was great!! Very easy to
understand. Will definitely recommend this program!
My rating: 10 / 10 - Manager – Account Payable (RSM McGladrey)
Client Testimonials / Participant FeedbackClient
Speak
eXample Consulting Group
Excellent!! I would like to attend more such workshops by the trainer. The contents are simple and
explained in an interesting manner. The instructor communicated very well and has a very good
content knowledge. The attention was catering to everybody’s needs. It was a mixed group and
gave many insights / view points. Program met 100% expectations and delivered 100% value. Will
definitely recommend to colleagues.
My rating: 9.2 / 10 - Software Engineer (Motorola)
The program is very informative and useful. The trainer is very knowledgeable and deep. All the
concepts were illustrated with practical life examples. The use of software and the case studies
make the program very practical.
My Rating: 9 / 10 – Project Manager (Financial Business Applications)
Very interactive program which has achieved my objective of getting the training. I liked the
spread of topics, pace of training, especially the (Software) tools supplied. Got 100% value from the
program and it is 100% applicable in my work environment. Will definitely recommend to
colleagues.
My rating: 8 / 10 - Chief Operating Officer (BNP Paribas Offshore Services)
Client Testimonials / Participant FeedbackClient
Speak
eXample Consulting Group
Very pleased to find a very knowledgeable teacher for a very difficult and challenging exercise
My rating: 10 / 10 - Head of R&D (PhD) (Johnson Matthey, Mumbai)
A very good initiative for success of business. Very structured and focused program. V.Good
understanding of the subject and conveying the same to the participants. V. Good !!
My rating: 10 / 10 - Head - Quality Assurance (Johnson Matthey, Mumbai)
The program has improved the efficiency of my product experimentation and analysis of
results. Will help me to design product robust enough to withstand climatic abuses
My rating: 9.7 / 10 – Senior Food Technologist (Cadbury India – R&D (S&T) Group, Mumbai)
I found the case study very interesting and everything started happening practical
My rating: 9.6 / 10 - Manager – Quality (Johnson Matthey, Mumbai)
I liked the trainer expertise and approach. Will definitely recommend to colleagues.
My rating: 9 / 10 – Senior Analyst – Asset Servicing (JP Morgan Offshore services)
It was an excellent program to understand and excel. Wonderful opportunity to understand
what and where your project is lagging. Trainer with good practice experience. Will definitely
recommend to colleagues and applicability is 100% in my work environment.
My rating: 8 / 10 - Test Analyst (Intel)
Client Testimonials / Participant FeedbackClient
Speak
eXample Consulting Group
The Certification program was truly an enriching experience. One thing that clearly stood out was
the extremely practical perspective of the workshop, further it also gave us an environment to
interact with folks from other industries and see things in a different light. I would like to thank
you for this wonderful opportunity and would look forward to more such opportunities to interact.
My rating: 9 / 10 - Business Analyst – Retail domain (Infosys)
It was value for money. An amazing program!! Thanks to the trainer for making the training very
interesting and interactive. Many aspects were very relevant to all industries. The trainer’s energy
level is much appreciated. Program met my expectations 100%, got 100% value
My rating: 9 / 10 - Manager - Quality and Training (Vodafone India)
I very much liked the program content and approach. Concept of “noise” has actually made me
think the importance of it at the final implementation or handing it over to production.
Incorporation of this at early stage of dev. will surely improve the performance
My rating: 9 / 10 – Senior R&D Executive (Cadbury India – R&D (S&T) Group, Mumbai)
The program nicely related to real life situation that are applicable to R&D group to the concepts
and techniques being explained. There are so many situations where we base our judgment on past
experience and do not collect sufficient data. Proper data collection and its proper analysis is must.
My rating: 9 / 10 – Head - Product Development (Cadbury India – R&D (S&T) Group, Mumbai)
Client Testimonials / Participant FeedbackClient
Speak
eXample Consulting Group
Why eXample Consulting Group?
Expertise Deep expertise in Domain, technology
and Process consulting disciplines
Proven consulting model and templates
Culture
Easy to do business with, 100% Service focus
Customized contracts
Value system of Partnership, Honesty, Trust,
Team work, Humility
Delivery
Unique Program Management model for
assured results
Specialized Subject matter expertise
Integrated Consulting Approach
Client testimonials
Contact
Sethu V,
Practice Director,
eXample India
(A Virtue Corporate Group firm)
Chennai, India
M: +91- 98840 83363
T: +91-44-4305 4521
W: www.examplecg.com
(USA – UK - Kenya – India)
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