eXampleCG Balanced Scorecard Strategic Performance Management - Consulting and Training Programs

eXample Consulting Group

Balanced Scorecard

Strategic Performance

Management

Consulting & Training Services

Discover & Define

Prioritize & Plan

Execute & Evaluate

Recognize & Retain

www.exampleCG.com

http://strategy.groupsite.com

Enabling Excellence!! A Virtue Corporate Group firm

http://www.examplecg.com/

http://strategy.groupsite.com/


A few facts……

“Less than 10% of strategies effectively formulated are effectively

executed”

Fortune Magazine

“Over 60% of Fortune 1000 either have, or are experimenting with,

Balanced Scorecards”

Fortune Magazine

But….estimated that less than 30% of organisations with Balanced

Scorecards are getting any business benefits, due in the main to poor

construction

Balanced Scorecard Collaborative Survey

There are numerous

misconceptions & misunderstandings

about balanced scorecards

Most are poorly constructed and

poorly implemented



Barriers to strategy implementation



What is Balanced Scorecard?

Balanced Scorecard is a framework that helps organizations translate strategy into operational objectives that drive both behaviour and performance



Strategy Map – Identify Critical Factors via Cause-Effect Linkage

Improve Shareholder Value

Productivity Strategy Revenue Growth Strategy

Improve Cost Structure

Increase Asset Utilization

Enhance Customer Value

Create Value from New Products &

Services

Human, Information, and Organizational Capital

Shareholder ValueROCE

Cost per Unit Asset Turnover Customer Profitability

New Revenue Sources

Price

Financial

Perspective:

the drivers of

shareholder

value

Product/Service Attributes

Strategic Competencies

Strategic Technologies

Climate for Action

(Processes that Produce and Deliver Products & Services)

(Processes that Enhance Customer

Value)

Operations Theme Customer Management

Theme

Innovation Theme Regulatory and Society Theme

Customer Value Proposition

Quality

Low Total Cost

Customer Solutions

Product Leader

Customer Satisfaction Customer Acquisition Customer Retention

Time Function Service Relations Brand

Relationship Image

•Market and Account Share

Customer

Perspective:

the

differentiating

value

proposition

Internal

Perspective:

how value is

created and

sustained

Learning & Growth

Perspective: role for

intangible assets –

people, systems,

climate and culture

(Processes that Create New

Products and Services)

(Processes that Improve the Environment

and Communities)



Implementation Steps

Balanced Scorecard - Deployment Roadmap



A. STRATEGY DEPLOYMENT – STATUS ASSESSMENT (Ph 1) (2-4 Days)

(Conduct Survey, Present Findings and Recommend Roadmap)

B. BALANCED SCORECARD DEPLOYMENT PROGRAM (Ph 2) (15 - 25 Days)

(Training + Implementation Facilitation – Spread over 3-6 months)

C. BALANCED SCORECARD REVIEW SERVICES (Ph 3) (3 – 6 Days)

(Post implementation review – @1-2 days per month)

Based on understanding of client profile and needs, a customized proposal is

submitted

Balanced Scorecard – Deployment Roadmap

BALANCED SCORECARD CONSULTING AND TRAINING SERVICES



BSC Projects

Binani Group (Cement Division) (Rs 2,280 Cr.)

BSC Oriented KRA (Objectives) and KPI (Measures) –

Divisional Level

BSC Oriented KRAs and KPIs for Departmental Heads (16

Depts)

Advisory inputs to set up Goal/Activity Weightages

Fully BSC aligned Performance measurement and

management system – this FY



BSC Projects

Micro Therapeutic Research Labs (CRO) (Rs 75 Cr.)

Strategic Performance Management Maturity Survey (Review) and

Strategy Map Creation

BSC Aligned KRA (Objectives) and KPI (Measures) – Division

BSC Aligned KRAs and KPIs for Departmental Heads (7 Depts)

including Program/Initiatives and Accountability

Advisory inputs to set up Goal/Activity Weightages and cascading

BSC to Individual Levels

Automation of BSC performance Management System - Upcoming



BSC Projects

Farida Shoes (Footwear Exports) (Rs. 270 Cr.)

Strategy Deployment Maturity Survey and Strategy Map Creation

BSC Aligned KRA (Objectives) and KPI (Measures) – Divisional Level

BSC Aligned KRAs and KPIs for Departmental Heads (8 Depts)

including Program/Initiatives and Accountability

Advisory inputs to set up Goal/Activity Weightages

Cascading BSC to Individual Levels

Automation of BSC performance Management System – (Overlay to

In-House system)



BSC Projects

Jayem Automotive (Performance Automobiles) (Rs 400 Cr. – FY 14)

Strategic Performance Management Maturity Survey (Review)

Strategy Map Creation and Balanced Scorecard Design (Company)

BSC Aligned KPIs for Two Business Divisions and Departments (13

Depts) including Program/Initiatives and Accountability

Consulting inputs to set up Goal/Activity Weightages and Cascading

BSC to Individual Levels

Automation of BSC performance Management System



BSC Training – Section 1 - Introduction

BSC Introduction

Balanced Scorecard – Concept and Origin

Introduction to Performance Measurement and

Management

Definitions

BSC – Purpose, Drivers and Differentiators

Sample BSC performance measures



BSC Training – Section 2 – BSC Design

Balanced Scorecard Design

Develop Strategic Themes and results

Develop strategic objectives and drivers

Strategy Mapping

Derive Strategic Performance measures, Targets and

thresholds

Develop Strategic initiatives

Define criteria for selecting initiatives



BSC Training – Section 3 – BSC Implementation

BSC Implementation

Aligning strategy and process through the organization

Collect, verify and validate performance data

Software for managing performance data

Developing the communication plan

Cascading the scorecard

Employee motivation

Linking strategy to resource decisions

Implementation challenges and Critical Success factors



BSC Training – Section 4 – EPM Integration

Enterprise Performance Management (EPM) Integration

Integration with EMS

Best Practices

Linking performance to rewards

Scorecard rollout, training and change management

Conclusion

Assessment and Feedback



Deliverables

- Consulting, Training and Review Services

- Recommendation reports (where applicable)

- Course Materials (Training handouts)

- Feedback Forms (capture participant comments of the program)

- BSC Templates (Soft Copy)

Value Additions

-BSC Information (E-Books, Articles, Websites and associated

information)

- “eXclusive” Membership of Strategy and Analytics forum

Program Deliverables – By eXample Consulting Group



The key differentiators of eXample Consulting Group as an organization are:

• Deep and wide expertise in Strategy and Process Excellence domains with highly

experienced team of consultants

• Very high focus on creating business value for clients through a solid understanding

of their business environment, strategy, challenges, processes, culture and integrated

approach to leveraging people, process and technology for facilitating transformation.

• Well established base of reputed and highly demanding corporate clients and highly

satisfied participants from diverse industry sectors

• Highly responsive to client needs – very agile and rapid turnaround culture and easy

to do business with as a firm

• High quality of consulting and training expertise and flawless delivery, hence

immense business value to the client for the time and money invested.

For Client Testimonials, please see next page and also visit www.examplecg.com

Why eXample Consulting GroupValu

e P

roposi

tion



Very useful and interactive! Tough subject dealt very well. Learned coach, very presentable

and an expert!! Information well shared. Got 100% value, 100% applicable in my work and will

recommend the program to colleagues.

My rating: 10 / 10 – CFO and Controller (Ciber)

The Best Trainer, best course ware and best delivery of training!! You folks are really good!!

My rating: 10 / 10 – Senior Manager (IT) and Head of PMO (ILFS Investsmart)

Training was good!! I was amazed with the trainer’s talent of remembering names at the first

sight!! His presentation skills are really good!! I will definitely recommend this program to

friends and colleagues. It has applicability to a great extent in my work environment!!

My Rating: 10 / 10 – Sr. Software Engineer (Accenture)

Very good program and examples! Got 200% value for the fees paid. It is completely applicable

in my work environment and I will definitely recommend to colleagues.

My rating: 9.7 / 10 – Senior Process Designer (A leading Telecom IT Solutions firm)

The way program was conducted and the case study provided was great!! Very easy to

understand. Will definitely recommend this program!

My rating: 10 / 10 - Manager – Account Payable (RSM McGladrey)

Client Testimonials / Participant FeedbackClient

Speak



Excellent!! I would like to attend more such workshops by the trainer. The contents are simple and

explained in an interesting manner. The instructor communicated very well and has a very good

content knowledge. The attention was catering to everybody’s needs. It was a mixed group and

gave many insights / view points. Program met 100% expectations and delivered 100% value. Will

definitely recommend to colleagues.

My rating: 9.2 / 10 - Software Engineer (Motorola)

The program is very informative and useful. The trainer is very knowledgeable and deep. All the

concepts were illustrated with practical life examples. The use of software and the case studies

make the program very practical.

My Rating: 9 / 10 – Project Manager (Financial Business Applications)

Very interactive program which has achieved my objective of getting the training. I liked the

spread of topics, pace of training, especially the (Software) tools supplied. Got 100% value from the

program and it is 100% applicable in my work environment. Will definitely recommend to

colleagues.

My rating: 8 / 10 - Chief Operating Officer (BNP Paribas Offshore Services)


Speak



Very pleased to find a very knowledgeable teacher for a very difficult and challenging exercise

My rating: 10 / 10 - Head of R&D (PhD) (Johnson Matthey, Mumbai)

A very good initiative for success of business. Very structured and focused program. V.Good

understanding of the subject and conveying the same to the participants. V. Good !!

My rating: 10 / 10 - Head - Quality Assurance (Johnson Matthey, Mumbai)

The program has improved the efficiency of my product experimentation and analysis of

results. Will help me to design product robust enough to withstand climatic abuses

My rating: 9.7 / 10 – Senior Food Technologist (Cadbury India – R&D (S&T) Group, Mumbai)

I found the case study very interesting and everything started happening practical

My rating: 9.6 / 10 - Manager – Quality (Johnson Matthey, Mumbai)

I liked the trainer expertise and approach. Will definitely recommend to colleagues.

My rating: 9 / 10 – Senior Analyst – Asset Servicing (JP Morgan Offshore services)

It was an excellent program to understand and excel. Wonderful opportunity to understand

what and where your project is lagging. Trainer with good practice experience. Will definitely

recommend to colleagues and applicability is 100% in my work environment.

My rating: 8 / 10 - Test Analyst (Intel)


Speak



The Certification program was truly an enriching experience. One thing that clearly stood out was

the extremely practical perspective of the workshop, further it also gave us an environment to

interact with folks from other industries and see things in a different light. I would like to thank

you for this wonderful opportunity and would look forward to more such opportunities to interact.

My rating: 9 / 10 - Business Analyst – Retail domain (Infosys)

It was value for money. An amazing program!! Thanks to the trainer for making the training very

interesting and interactive. Many aspects were very relevant to all industries. The trainer’s energy

level is much appreciated. Program met my expectations 100%, got 100% value

My rating: 9 / 10 - Manager - Quality and Training (Vodafone India)

I very much liked the program content and approach. Concept of “noise” has actually made me

think the importance of it at the final implementation or handing it over to production.

Incorporation of this at early stage of dev. will surely improve the performance

My rating: 9 / 10 – Senior R&D Executive (Cadbury India – R&D (S&T) Group, Mumbai)

The program nicely related to real life situation that are applicable to R&D group to the concepts

and techniques being explained. There are so many situations where we base our judgment on past

experience and do not collect sufficient data. Proper data collection and its proper analysis is must.

My rating: 9 / 10 – Head - Product Development (Cadbury India – R&D (S&T) Group, Mumbai)


Speak



Why eXample Consulting Group?

Expertise Deep expertise in Domain, technology

and Process consulting disciplines

Proven consulting model and templates

Culture

Easy to do business with, 100% Service focus

Customized contracts

Value system of Partnership, Honesty, Trust,

Team work, Humility

Delivery

Unique Program Management model for

assured results

Specialized Subject matter expertise

Integrated Consulting Approach

Client testimonials


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Contact

Sethu V,

Practice Director,

eXample India

(A Virtue Corporate Group firm)

Chennai, India

M: +91- 98840 83363

T: +91-44-4305 4521

e: [email protected]

W: www.examplecg.com

(USA – UK - Kenya – India)

mailto:[email protected]


eXampleCG Balanced Scorecard Strategic Performance Management - Consulting and Training Programs

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