CHECK-IN DESKS
Solutions
Disorganised From 7 – 11a.m
- Encourage to work more shifts - Strict rules for checking time
(Within 12 hours before flight)
Signs including TV screens & public announcements
Put airport staffs to deal with emergencies
Vague information Engine trouble
TERMINAL FACILITIES
Save a small place for smoking
-Move staffs to serve in bars - Strict requirements for boss
Decrease to acceptable price
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