Www.company.com Lab1 Questionnaire CPIT 250 System Analysis and Design.
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Transcript of Www.company.com Lab1 Questionnaire CPIT 250 System Analysis and Design.
www.company.com
Lab1: Outlines• System Development Life cycle
( where we are ? )• Questionnaire
– Definition– When can you decide to use the questionnaire ? – Questionnaire’s Questions Types– How can make well Designed Questionnaire ?– Tools to make a questionnaire
CPIT 250System Analysis and Design
www.company.com
What is Questionnaire ?• It’s a quick way to gather massive amount of
data (information gather technique) about how users assess the current system, about what problems they are experiencing with their work, and about what people expect from a new or modified system.
CPIT 250System Analysis and Design
www.company.com
When can use the Questionnaire?• There are multiple techniques to gather
information concerning to the old and new systems and people who did/will work with it,
• You have to decide when you can use the questionnaire as a proper technique to gather as much information as you can and to get out a great benefit from those gathered information.
CPIT 250System Analysis and Design
www.company.com
When can use the Questionnaire?• So, you can consider using questionnaire if :
– The people you need to question are widely dispersed– A large number of people are involved in the system
project – You wish to be certain that any problems with the
current system are identified and addressed in follow-up interviews.
CPIT 250System Analysis and Design
www.company.com
Getting Started• Before you start to design a questionnaire,
identify its objectives. • More specifically, identify what kind of
information you want to obtain. • Then brainstorm – write down all possible
questions for incorporating in the questionnaire.
CPIT 250System Analysis and Design
www.company.com
Questions Types• Open Ended Questions,
– It require more thought and more than a simple one-word answer, e.g,
• Describe…. ?,
• List the most frequent problems ….?,
• Why…. ?, ………etc
• Close Ended Questions– It require a simple yes/no answer or the respondent is
asked to choose one of the answers,
CPIT 250System Analysis and Design
www.company.com
Well Designed Questionnaire (How ?• In constructing the question:
– Keep questions simple, • avoid ambiguous, double-barreled and hypothetical
questions,
– Avoid words of more than three or four syllables and over-long sentences.
– In closed questions, allow the respondent the option of answering with ‘not appropriate’, ‘don’t know’ or ‘have no strong feelings’.
– Avoid overly sensitive questions – you are unlikely to get a ‘true’ response.
CPIT 250System Analysis and Design
www.company.com
• In the general design,– Start with a brief sentence to explaining the purpose of
the questionnaire, and what the data will be used for.– A good questionnaire has a clear and coherent
structure• questions dealing with similar aspects should be grouped
together
• develop a logical order of questionnaires.
– Do not leave important questions to the end of questionnaire.
– Do not split questions over pages, or ask questions that require answers to be completed on subsequent pages.
CPIT 250System Analysis and Design
Well Designed Questionnaire (How ?
www.company.com
Questionnaire Software / Tools 1- Google Forms
2- Wufoo
3- SurveyGizmo
4- SurveyMonkey
5- Surveyz
CPIT 250System Analysis and Design
www.company.com
Exercise • You are going to develop a new system at the
hypermarket’s cash point to reduce the problems customer faced in this area – Current system is Bar code reader system– Future system is RFID reader system
• Create / Design a Questionnaire to collect information about current system and how people can interact with, a new developed system and what people expect from it.
CPIT 250System Analysis and Design