Working virtually a new era of work with no borders - webinar slides

20/05/2014

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David Smith, TMA World

21st Century Skills

Digital Leaders Need to Succeed

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K Y P B O P W N W S Z W C O L

M E K A N Y W H E R E Q J E B

S G N I T E E M E N I L N O X

Y Z Y E V I T C E F F E H C Q

D L R F O I G U F A P M O U N

Y H D C A E H H T L S L G B V

Q D L N W C Y N I Z L Y G A E

Y F S U E M E Y M A I F O D L

B M E E Y I K T B N P J M I I

A J X L C P R O O F A J O O K

G F O I O A R F M F D A B R Q

H J F D G A F J R G A T I D B

H F I L T L T D V E U C L N U

E O W E C A V K H R S Q E A L

T S L F B I P H O N E U Y N E

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Let us know by typing in the question panel

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David Smith, TMA World

21st Century Skills

Digital Leaders Need to Succeed

Moderator

Ben WalkerProfessional Manager magazine

Chartered Management Institute

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Free White Paper

Presenter

David SmithGlobal Director, Virtual Learning Solutions

TMA World

Email me – [email protected]

Follow me - @dsmith_tmaw

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© Transnational Management Associates Ltd. All Rights Reserved.

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21st-Century Skills Digital Leaders Need to Succeed

© Transnational Management Associates Ltd. All Rights Reserved. [Packaging TMA Solutions]

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© Transnational Management Associates Ltd. All Rights Reserved. [Packaging TMA Solutions]

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Disruption...

Where, when and how...work gets done

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Any Clues?

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Borderless


The borderless workplace...

…the revolutionary digital work environment that transcends borders

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Disruption...

Where, when and how...work gets done

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SEVERELY testing old ways of thinking and doing

Workplace challenges...

…working across:

CitiesCountriesContinents

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Behind the Curve

The speed of recent technological progress has far outstripped the capacity of most managers to take advantage of the collaborative potential on offer.

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© Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams]

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When you look at your own organisation... Do you feel your people get the best of the technology available to them?

we role model leadership excellence in working virtually with technology

we are good at what we do but could still improve

we are satisfactory at working virtually

we have a long way to go in working virtually with the collaborative technology we have available to us

PollPOLL

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Fluency – a definition…

flu·en·cy

NounThe quality or condition of being fluent, in particular.The ability to speak or write a foreign language easily and accurately.

Synonymsfluidity - smoothness


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Moving from Literacy to Fluency

Unconscious

Incompetence

Unconscious

Competence

Conscious

IncompetenceConscious

Competence

Incompetence Competence

Unconscious

Conscious

LITERACY

FLUENCY

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Digital Literacy vs Digital Fluency

Digital Literacy

Digital Fluency

How and

What

When and Why

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‘Leadership from everyone… …everywhere’

For collaboration in virtual teams, effective team members need to demonstrate SELF LEADERSHIP to a much greater degree

222222


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23232323

ChallengesMajor impacts

to virtual distance

Isolation


24242424


to virtual distance

Isolation

Fragmentation


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25252525


to virtual distance

Isolation

Confusion Fragmentation


26Poll:

In your virtual teams, which CHALLENGE is the most common one you have encountered?

Isolation of key people or sub-groups

Fragmentation of effort and momentum

Confusion of understanding

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27272727

Countermeasuresto

Virtual Distance

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion


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‘Leadership from everyone… …everywhere’

For collaboration in virtual teams, effective team members need to demonstrate SELF LEADERSHIP to a much greater degree

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Establish and sustain trusting relationships across time, distance and cultures

Recognizing the importance of supporting team virtual members

Creating trust betweenvirtual team members

Supporting Cooperation

292929

Virtual Team

Collaboration

COOPERATION

CAPABILITY

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion


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Establish a climate in the team focused on ‘We’ rather than ’I’

Partner

SupportingCooperation

Some Key Tips

• Use your web cam intermittently

• Be consistent in what you do and say

• Connect frequently ..even if it’s only briefly

• Talk about OUR agenda, not yours!

Leader Role

=

COOPERATION


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Cooperation

…build a culture of cooperation

Be consistent, transparent, and supportive in order to build trust.

Or you’ll be seen as a two faced leader

313131


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By setting and maintaining a clear purpose, direction, and shared set of priorities common to all members…

regardless of their location

Keep your team on track

Recognizing our team’s purpose

Establishing markers to achieve team convergence

Staying aligned

Creating Convergence

Virtual Team

Collaboration

COOPERATION

CAPABILITY

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion

323232


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Concentrate the teams energies and activities on identifying and reaching a common destination

CONVERGENCE

Pathfinder

CreatingConvergence

Leader Role

=

333333


Some Key Tips

• Create written team charter with your

- Purpose- Priorities- Plans- Principles - Performance measures

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If we don’t set and monitor a clear, well

negotiated purpose and direction.

Events shape us...

rather than, us shape events!

Convergence...

Focus people’s attention!

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Assisting Coordination

Align work through clearly defined roles and responsibilities, tools, and processes by:

Promoting openness, synchronization and transparency

Identifying technology that supports team coordination

Virtual Team

Collaboration

COOPERATION

CAPABILITY

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion

353535


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Synchroniser

Assisting Coordination

Leader Role

=

Design and develop well organised structures to support team efficiency

COORDINATION

363636


Some Key Tips

• Chose the right tools for different types of interaction

• Less is more! Better to have a few toolswell used, than lots of tools half used!

• Don’t be seduced by new tools for the sake ofit.

• Agree team tool protocols

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If we don’t synchronise information flows with

team processes and tools

We’ll be pulled into competing directions by

local ‘emergencies’

Coordination...

Enable information to flow easily

373737


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LeveragingCapability

Virtual Team

Collaboration

COOPERATION

CAPABILITY

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion

Leverage the knowledge, skills, and experiences of all team members by:

understanding how to contribute to team development…naturally!

highlighting electronic behaviours that support or destroy capability

383838


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Enhance the ability of individuals and the team to fulfill their formal and informal potential

CAPABILITY

Synergizer

LeveragingCapability

Leader Role

=

393939


Some Key Tips

• Share personal stories

• The small talk is oftenthe big talk!

• Conduct a formal skills and experience audit

• Highlight on-line behaviours that supportknowledge transfer, and those that inhibit it

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???

If you fail to mobilise the skills and capabilities of your colleagues...

You’ll be working ... alone!

Capability...

Liberate the collective potential of the team

404040


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To generate shared verbal and written understanding across distances via technology by:

Defining best practices and behaviors for one-to-many, many-to-one, and one-to-one virtual communication

EnhancingCommunication

Virtual Team

Collaboration

COOPERATION

CAPABILITY

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion

414141


42Technology and Impact

Reduced “Bandwidth” = Lost Information/Context

WordsControl over

formatVoice Tone

ImmediateFeedback

Non verbal Cues

Environmental Cues

Direct Physical Exchange

Informal Contacts

Person to person

Video Conf or GoToMeeting HD

Faces

GoToMeeting – notusing HD faces

Phone

Voice Mail

Instant Messaging

Email

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Generate shared verbal and written understandings across distances via technology.

COMMUNICATION

Clarifier

EnhancingCommunication

Leader Role

=

434343


Some Key Tips

• Encourage questions

• Ask questions!

• Encourage feedback

• Drive for simplicity

• Check your personal style, don’t make othersfeel reluctant to questionyour thinking.

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0100-0200-0300-0400-0500-0600 hrs

What?

1800-1700-1600-1500-1400-1300 hrs19

00

-20

00

-21

00

-22

00

--2

30

0-2

40

0 h

rs 0

70

0-0

80

0-0

90

0-1

00

0-1

10

0-1

20

0 h

rs

How?

Why? Uh?

Hmm?

If we fail to establish clarity, a well balanced

communication plan...and an open style

We’ll get questions day and night, and night and

day...24/7!

Communication

...simplicity, clarity, and rhythm

444444


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CulturalIntelligence

To maintain a virtual

workplace inclusive of

value and style differences

by:

Recognizing the

national, corporate and

functional cultural

differences that

influence business

interactions

Virtual Team

Collaboration

COOPERATION

CAPABILITY

Isolation

Engagement

Confusion

Clarity

Fragmentation

Cohesion

454545


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Develop a team culture that values and accommodates differences whilst identifying

common ground

CULTURAL INTELLIGENCE

Conductor

ApplyingCulturalIntelligence

Leader Role

=

464646


Some Key Tips

• Ensure inclusion is a visible part of the team’srepertoire.

• Be curious and exploreperspectives from different cultural viewpoints

• Beware of a ‘false senseof sameness’

• See diversity as an advantage and not an obstacle

•

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ApplyingCulturalIntelligence

474747


If we fail to harness the diversity of cultural styles in the team

We alienate the goodwill and innovation of everyone

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Team PerformanceZones…

Leader RolesCOOPERATIONPartner

484848


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CONVERGENCEPathfinder

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COORDINATIONSynchroniser

505050


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COORDINATION

CAPABILITY

Synchroniser

Synergiser

515151


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COORDINATION

CAPABILITY

COMMUNICATION

Synchroniser

Synergiser

Clarifier

525252


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COORDINATION

CAPABILITY

COMMUNICATION

CULTURAL INTELLIGENCE

Synchroniser

Synergiser

Clarifier

Conductor

535353


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Johann Wolfgang von Goethe

“Knowing is not enough; we must apply..Being willing is not enough; we must do..”

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Questions,Observationsand Reflections


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Thank You

Contact us!

[email protected]

mailto:[email protected]

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David SmithTMA World

tmaworld.com

@dsmith_tmaw

[email protected]

Ben WalkerChartered Management Institute

managers.org.uk

@cmi_managers

This webinar is brought to you by Citrix

GoToMeeting allows you to:

• Hold unlimited online meetings with up to 25 people

• Collaborate face to face with HDFaces video conferencing

• Screen share, change presenter or hand over control

• Join from a Mac, PC, iPad, iPhone or Android device

20/05/2014

30

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Working virtually a new era of work with no borders - webinar slides

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Transcript of Working virtually a new era of work with no borders - webinar slides