Will You Be Customer Worthy 2012 Hoffman naccm detailed speaker notes part 2
Will You Be Customer Worthy in 2012 part1 of 6 MRHoffman detailed notes NACCM
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Transcript of Will You Be Customer Worthy in 2012 part1 of 6 MRHoffman detailed notes NACCM
1. Local Local Local… Context2. Apps – Free or Fee Nation – $.99 for your thoughts3. Network of things – you are your devices4. Data is the robot5. Geniuses – They are everywhere - Find’em Recognize
them6. Fraud For Granted - Fugetaboutit7. Real Fake, Fake Real - Fake intimacy at a massive scale8. Memory loss, bad experiences “half life” –9. Algorithms & alerts replace reporting
CUSTOMER WORTHY in 2012?
Context Rules (verb)
Continue to NACCM Part 2
Continue to Part 2- 2012 APPS TrendingPart 3: Disruption and InterruptionsPart 4: Geeky customer experience stuff, Occupy Everywhere, Passion, customerpayback.comPart 5: Internet of Things, Privacy & Piracy, CxC & Customer Experience Frameworks Role Part 6: Customer Frameworks + Algorithms + Customer Geniuses; Summary & Additional Predictions