Why use Yammer
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Transcript of Why use Yammer
Why use ?
Overview
1. What are staff asking for?2. Specific uses for Yammer3. How can you get the most out of it?
1. What are staff asking for?
Staff survey results...
Staff survey results...
Hierarchy: siloed, rigid, slow
Network: open, fluid, fast
E-mail Network
You are used to it You can ask the whole org a question
Work is pushed to the receiver Anyone can answer
Meeting confirmations Others get to learn from the exchange
FoI exempt coms No need to “cascade” information
No distribution lists (self-managing)
No spam (e.g. reply-to-all)
No mailbox overload
Briefer message style saves time
Work is pulled by the sender
E-mail vs Network
Staff survey results...
Staff survey results...
Meetings NetworkFace-to-face contact Flexibility: attend when it suits you
No travel costsNo accommodation costsNo limit on number of attendeesLower status + “presence” barriersNo need for minutesEasy, no cost document sharing
Meetings vs Network
2. Other uses
Other uses...• Induction for new employees• Identifying experts• Learning & Development (informal)• Project mgt coms• Strategic coms• Crisis coms• IT support (informal)• Working with partner orgs• Consultation space with partners / customers• Community spaces (e.g. foster carers)• Practice area for external social media• Meeting notes / action points• Internal Q&A• File mgt / collaboration / sharing...
3. How can you get the most out of it?
Value comes from engagement
• If the network is full of listeners, no value is created• If the network is full of contributors, a huge potential
value is created
Stages of engagementSet up new working groups / projects
Initiate discussions and add content
Contribute voluntarily to existing discussions
Contribute when prompted
Read content
No engagement
Creating
Sharing
Participating
Responding
Listening
Inactive
Ways to engage
Share key information
Ask a question
Share an idea
Test opinion
Celebrate success
Questions...
Questions...
[Optional slides]
How organisations are changing
Yammer is not “Twitter for companies”
• Work is separated from non-work• Easier to focus on relevant content and switch off “noise”• Work focused apps (e.g. Polls, Questions etc) • More control over access• No character limits so you get better answers
or
What to use, when*Type Yammer
all networkYammer group
Yammer PM
Intranet email
General individual update
Group / project updates
Ideas
General problem solving
Request for help
Formal announcement
Specific action needed
Meeting proposal
Meeting confirmation
Confidential (not FoI exempt)
FoI exempt (eg Data Protected)
* Just a suggestion!
Share key information
Ask a question
Share an idea
Test opinion
Celebrate success