Why is a School District Like an Airport?Why is a School District Like an Airport?
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Transcript of Why is a School District Like an Airport?Why is a School District Like an Airport?
Why is a School District Like an Airport?
Flight Plan
What Makes us Like an Airport
About Clark County School District
Using Maximo to Handle a Wide Variety of Work
Maximizing Performance While Minimizing Costs
A Clear View of the Future: Using Maximo Data to Plot a Course
Projects Still in the Hangar
What Makes us Like an Airport
Huge Square Footage to Maintain
Many Specialties to Manage
Subject to Government Regulations
Tax Payer Funded and Effected by National Economy
Reports Data to Several Agencies
Tends to get Larger and More Complicated Yearly
What Makes us Like an Airport?Large Area to Maintain
392 Sites State-of-the-Art Sites
357 Schools, 35 Administration Sites
8,000 Square Miles (All of Clark County)
34, 927, 142 Square Feet of Building Space
Rancho High
What Makes us Like an Airport?Wide Variety of Specialties
General Repair: Carpentry, Paint, Roofing, Flooring, Glass
Mechanical Repair: HVAC, Kitchen Refrigeration, Food Plant Refrigeration, Electrical, Plumbing, Energy Monitoring
Exterior / Structural: Fabrication, Furniture Repair, Asphalt/Concrete, Fence/Playground
Equipment Repair: Audio Visual, Fire Systems, Industrial Equipment, Office Machines, Hardware/Locks, Clocks/Intercom, Musical Instruments
Wide Variety of Specialties Grounds/Landscaping
Security Systems/Closed Circuit Television
Warranty Management
Telecommunications
Pest Management
Environmental Services
Special Response and Repair: On-Site Building Engineers, After Hours Engineers, Mobile Maintenance Vans, Technology and Networking
Share Data With: Risk Management, CCSD Police, CCSD Board of Trustees
Most Importantly We Are Like an AirportBecause our Most Important Consideration Is Our Customer’s Safety and Comfort…
1500 Active Maximo Users Including 450 Craft Technicians
School District Staff of 37,341 Personnel
Student Population of 310,000 Children
Using Maximo to Manage a Variety of Work Orders
Check Boxes
Color Coded Work Order Lists
Work Flow Refinements
Check BoxesHighlighting, Routing, Reporting
Special HVAC Requests
External Agency Inspection Findings
OSHA, Health Department, Fire Departments
Quality Assurance/Quality Control
Global Energy Initiatives
Inspection Required Prior to Completion
Caused by Vandalism
Bond Funded Work Request
Color Coded Work Order Lists
Color Coded Work Order Lists
Adding check box fields to database and color formatting to properties, gives extra attention to special projects /priorities and facilitates reporting on key work order groups.
Color Coded WO Lists
Advanced
Search
Work Flow Refinements Review Work Flow Yearly for Modifications
Needed
Solicit Suggestions/Comments From Users
Ensure Continual Improvements to Process
Refining Work Flow
Use Checkboxes Created in DB to Route WOs
Use Workflow Actions to Reduce Manual Actions
Increase Efficiency and Reduce Unnecessary Steps
Reduce Staffing Needs if Necessary
Use Roles not People (People Change)
Review and Adjust Limits (PR / POs)
Monitor for Old Active Records
Maximizing Performance/Minimizing Costs
Dispatch Whiteboard Runs (3) Queries From Maximo Database
Does Not Require Log-in to Maximo
Used by Administration at all Levels
24 Hours of High Priority Work Orders in Real-time
Reduces Status Update Requests
Accessible Anywhere in CCSD Intranet
Shows Technicians Dispatched
Runs in asp.net in a Microsoft IIS
Dispatch WhiteboardRuns SQL Queries on asp.net through the Maximo
Database to a Microsoft Server
Electronic Dispatch Whiteboard
Instant statistics / real time updates
Allows Personnel to View Critical Information for the Day Without Logging in and Searching. Requires no Upkeep. Uses Off the Shelf Hardware and Software.
Maximizing Performance / Minimizing CostsUsing Existing Equipment for a Mobile Solution
Budget Could not Support New Mobile Hardware Solution
Technology Considerations:
Could Existing Devices Assist Users?
What Information Could be Collected?
What Information Could be Sacrificed?
Who Would Test and Evaluate?
Follow Up: Did we Benefit?
Maximizing Performance / Minimizing CostsUsing Existing Equipment for a Mobile Solution
Dispatching Jobs Using XORA Web Site
Maximizing Performance / Minimizing CostsUsing Existing Equipment for a
Mobile Solution
Jobs Received on XORA Enabled Phone
Starting and Ending Jobs
Maximizing Performance / Minimizing CostsUsing Existing Equipment for a
Mobile Solution
Download XORA Labor Report From Web Site
Maximo Enterprise Adapter (MEA)XORA Interface by Electronic Data Inc. (EDI)Blue = Validated Red = Problem
Maximizing Performance / Minimizing CostsUsing Existing Equipment for a Mobile
Solution
Maximizing Performance / Minimizing Costs
Communication With Customers
Customers Know What We Are Doing
Bulletins, Newsletters, Training, Site Visits, Help Desk, Administrative Council
Customers Tell Us How We Are Doing
Surveys, Administrative Council, Help Desk Log
Continuous Improvement on Service
Continuous Improvement of Data Quality and Relevance
Maximo Generated E-Mail When SR is Resolved Sends Online Survey
Web Site Link to Customer Survey for Other Issues
Survey Data Compiled by Staff. Below Average Rating -Customers are Personally Visited by Administration
Maximizing Performance / Minimizing Costs
Communication With Customers
•Maximo Escalation for Resolved SRs•Finds All Resolved SRs (Every 6 Hours)•Initiates Maximo Communication Template•E-Mails Completion Notice and Survey Link•Surveys Downloaded From Online Storage•Reviewed and Followed Up Weekly
Maximizing Performance / Minimizing CostsCommunication With Customers
Zoomerang Survey Example
A Clear View of the FutureUsing Maximo Data
Key Performance Indicators
Graphical Reports
A Clear View of the FutureUsing Maximo Data
Some of our Data Driven Decisions
Life Cycle Calculations for Flooring, Roofing, Paint and Running Tracks
Asset Purchases and Design Changes
Resource Planning for Budgetary Concerns
De-Centralization Efforts
Increasing Wrench Time
Assessing Production and Quality
Future Site Closures
Commissioning Studies
Key Performance Indicators (KPIs)Wrench Time Vs Availability
National Average States35% is goodBest in Class is 65%Peak Industrial Solutions, LLC
Wrench Time Data From Maximo
•Number of Active Laborers per Craft•Number of Absence Hours per Period•Number of Available Hours per Period•Number of Actual Hours Reported
End Result:Actual Labor/Available Hours X Available Labor
Maximo Tables: MODAVAIL, CRAFT, PERSON, LABOR, LABORCRAFTRATE, LABTRANS
Lesson Learned: If Maximo is used to manage all aspects of maintenance, data will be available to improve, gauge and monitor your work force efficiency and time management.
Key Performance Indicators (KPIs)
Key Performance Indicators (KPIs)Average Completion Time by
Quarter
Key Performance Indicators (KPIs)Monitoring Backlog
Key Performance Indicators (KPIs)Non-Compliant Work Orders
Priority 1 Priority 2 Priority 3 Priority 4
Priority 1 – 4 hrsPriority 2 – 24 hrs
Average completion of priority 1 work order
Actual response time of priority 1 work order
Actual response time of priority 2 work order
Key Performance Indicators (KPIs)Average Response and Completion
Times
Key Performance Indicators (KPIs)Response Times High Priorities
Reports with Graphics
Easy Analysis and Comparisons
Used for Strategic and Tactical Planning
Long Range and Daily
Must Have Support Data for Supervisor
Response
The Bottom Line For AdministratorsExample: Absence Summary
One Page, Quick View of Problem Areas…
Supporting Data for Supervisors Example: Absence Summary
Information Necessary for Supervisors to Address Issues
Monitoring Trends Before a Crisis
Work Load Vs. OvertimeAnswers Many Questions
Is O/T Needed?
Why is it Needed?
Where is it Needed?
Who Needs it?
Premium Pay JustificationWhere Premium Labor Dollars are Spent
Comparing Premium and Regular Pay
Sometimes Dollars and Cents Speak Louder than the Percentage
Reported Labor Under 20 Hours per Week
Identifies Areas to Improve for Increased Wrench Time.
Notifies Supervisors of Maximo Labor Input Issues or Other Labor Issues Needing Attention.
Costs of Regional Facilities Comparing Facility Types Across the Organization
Identifying Your Business Increase Preventive Maintenance/Reduce
Repairs
CM=Corrective Maintenance EM=Emergency PM=Preventive RM=Renovation/Routine
Projects Still in the Hangar
VFA Integration Using Asset Fusion for Maximo
Identifying How Many Classrooms are Down (Maintenance)
Workflow Revision: Change Service Request Flow
Upgrade to Latest Version Of Maximo
Start New Reporting with BIRT
Integrate Maximo with SAP Purchasing Module
We Look Forward to Your Comments/Questions
…Exchange Ideas, Keep in Touch… Las Vegas Maximo Users Group
Web Address: http://www.tivoli-ug.org/groups?groupid=283
We Encourage Open Exchange of Ideas and Information
New Forum Added to Site
Thank you to AMUG for the Invitation
Questions?Thank You for Your Attendance
Stuart WeilerDatabase Analyst III
Clark County School DistrictCynthia Atterberry
Work Management [email protected]