What’s your SharePoint Business Model?

Generating value with SharePoint

SharePoint is a complex platform that can be used for

many different purposes.

How can I make the best use of SharePoint to help my

company generate value?

You need to think like an Intrapreneur.

Intrapreneur - A person within a corporation who takes direct responsibility for turning an idea into a profitable finished product through assertive risk-taking and innovation.

Start by taking a look at your Business Model.

A business model describes how you create, deliver and

capture value.

The business model canvas provides a tool for describing,

analyzing and building business models.

You can download it for free at businessmodelgeneration.com

To drive value, you need to map the usage of SharePoint to your organization’s business model.

If you don’t know your organization’s business model, that’s okay. You can

examine your SharePoint business model first.

Lets take a look at a typical SharePoint business model for

an organization.

This model represents supporting an internal usage

of SharePoint.

We serve our employees.

Employees

But we have many segments within that group

Employees

Departments

Cross-Functional

Teams

Executives

We provide services tailored to the specific needs of the

customer

Build Solutions

Training

Consult on how to improve work

Employees

Departments

Cross-Functional

Teams

Executives

Build Solutions

Training

Consult on how to improve work

New Site Request Form

Site Owners

Help Desk

Build Solutions

Training

Consult on how to improve work

We have mechanisms for employees to reach us for our

services

Employees

Departments

Cross-Functional

Teams

Executives

Build Solutions

Training

Consult on how to improve work

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Build Solutions

Training

Consult on how to improve work

Employees

Departments

Cross-Functional

Teams

Executives

We work directly or in-directly with our customers to build or

modify solutions

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Build Solutions

Training

Consult on how to improve work

Employees

Departments

Cross-Functional

Teams

Executives

We utilize different pricing models based on specific

projects.

Build Solutions

Training

Consult on how to improve work

Now we see the elements we utilize to

create value.

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Build Solutions

Training

Consult on how to improve work

Employees

Departments

Cross-Functional

Teams

Executives

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Build Solutions

Training

Consult on how to improve work

Employees

Departments

Cross-Functional

Teams

Executives

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

SharePoint needs servers to function.

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Build Solutions

Training

Consult on how to improve work

Employees

Departments

Cross-Functional

Teams

Executives

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

We rely on knowledgeable staff to

properly use & maintain the platform.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

ExecutivesWe have to ensure system uptime &

adequate performance.

Platform Management

Problem Solving

Continuous Training

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

ExecutivesWe deliver solutions that help employees improve daily work.

Platform Management

Problem Solving

Continuous Training

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

ExecutivesWe offer training options to improve

their knowledge of the platform.

Platform Management

Problem Solving

Continuous Training

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

We rely on partners (internal & external) to

deliver value to our customer segments.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Our costs revolve around three areas.

Server Infrastructure & Data Storage

Software

People

Servers

SharePoint Staff

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Now we see the elements we

utilize to create efficiencies.

Server Infrastructure & Data Storage

Software

People

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Now we can begin to analyze our model to see how we can

create more value for the business.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

All 9 Building Blocks are inter-related. If we make changes to one, it will affect others.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

The same product, technology or service can have many different business models.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

You should prototype 4-6 different business models for

SharePoint in your organization.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Which model provides the most value for your

organization?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Explore particular aspects of your business model and see

how it affects the other building blocks.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Let’s take a look.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Currently, you build solutions when

employees submit new site requests.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

What impact would occur if executives declared a new

strategic initiative, and SharePoint is chosen as a platform to utilize

to support it?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

You need to help solve more complex business

problems.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Does your staff have the level of business

expertise, and SharePoint expertise to deliver?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Will you need to bring in consultants?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Utilize 3rd party products?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

What are the cost ramifications?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Do you have enough infrastructure to support increase in demand and

usage?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Is a different support strategy needed?

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

One important change in the usage of the platform

can demand a new business model.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

It would be helpful to spend some time figuring out what you want SharePoint to do.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

And why you want SharePoint to do it.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Because that will lead to how SharePoint should be built and who you will need to support

the business.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Prototyping different business models helps you see the big picture.

Servers

SharePoint Staff

Build Solutions

Training

Consult on how to improve work

Each department has a pre-set chargeback amount per year

Certain projects demand additional costs because of scope

Communities

Co-Creation

Personal Assistance

New Site Request Form

Site Owners

Help Desk

Employees

Departments

Cross-Functional

Teams

Executives

Platform Management

Problem Solving

Continuous Training

Consultants

3rd Party Products

Site Owners

SharePoint Steering

Committee

Server Infrastructure & Data Storage

Software

People

Which leads to how SharePoint can add the

most value to your organization.

Generate Value with SharePoint

Integrate the usage of SharePoint to your business model