WELCOME MONEY MULTIPLIER & M.M. BPO SERVICES PVT. LTD as a group are leading provider of Outsourcing services to Domestic companies in multiple industries including insurance, banking, financial services, utilities and communication. Our solutions integrate our knowledge and experience in Operational & Process Excellence, to provide our clients with immediate business impact and long term financial value. M.M. BPO SERVICES PVT. LTD. delivers voice-based solutions, database management and back office support services for Indian customers. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace. M.M. BPO SERVICES PVT. LTD. leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address our clients’ present challenges and prepare them to forwarding step ahead effectively address future challenges. M.M. BPO SERVICES PVT. LTD is an Indian company that was incorporated in 2010. Our headquarters are based in New Delhi and we operate Pan India. M.M. BPO SERVICES PVT.LTD. is entitled to establish & carry on the business to provide Services, Consultancy, Information, Training, Managing Data, Supervision of Administration & Performance Of Business, Management of defaulted consumer debt, Funds, Collection agency, Providing Information, Assistance, Support, Services, Replies, Response, Answers Data, Utilities, Directly or Indirectly, with or without assistance, both with in India & outside India, to various clients, customers, companies, industries, governments, governments authorities, boards, individuals, bodies corporate, whether incorporated or not, association of persons, body of individuals, societies, organizations & for that purpose to employ, utilize, take assistance of all available scientific, technological and communication equipment, internet, electronic data processing facilities and all other types of communication & other media. It has acquainting to establish & carry on the business of to provide service physical & tele verification, credit analysis, retention, telecalling services, data fulfillment & updation services, staff leasing, sales & marketing for various clients for diverse sectors like banking, telecom, logistics, retail, entertainment, IT and others.

To rendering services, advice, consultancy, to manage internal control of business, to manage assets, to monitor accounts liabilities, receivables, dues, accounts bills, manage cash flow, reduce bad debt & recoveries, to manage call centers, customers, contract centers & to provide voice, email & chat based customer contact services, on behalf of clients, to there customers, for better performance & management of business houses, firms, companies, individuals, financial institution, government & non government organizations.

Impart Training, Consultancy, Advice & services in the field of Business Management and Personnel Management

At M.M. BPO SERVICES PVT. LTD. we understand how technology can help businesses meet their needs. Our business practices comprise of multiple processes and methodologies to entail maximum benefits out of our projects and do a smooth conversion management and run subsequent operations effectively for our customers. We are focused on providing our services to Fortune 500 corporations amongst others. We have a unique procedure, which revolves around building dedicated customer service centers for Fortune 500 customers, facilitating flawless integration with our partners.

MM SPIRIT

(VMV CONCEPT) VISION

“WHAT YOU CAN ACHIEVE IS LIMITED ONLY BY HOW FAR YOU CAN SEE”

MISSION

To deliver the highest levels of professionalism, experienced, timely, responsive services coz we

“EXPERTISE IN DELIVERANCE”

VALUES

People We care about people and the role of work in their lives. We respect people as individuals, trusting them, supporting them, enabling them to achieve their aims in work and in life. We help people develop their careers through planning, work, coaching and training. We recognize everyone's contribution to our success - our staff AND our clients . We encourage and reward achievement.

Knowledge We share our knowledge, our expertise and our resources so that everyone understands what is important now and what is happening next in the world of work - and knows how to respond. We actively listen and act upon this

information to improve our relationships, solutions and services. Based on our understanding of the world of work, we actively pursue the development and adoption of the best practices.

Innovation We lead. We dare to innovate, to pioneer and to evolve. We never accept the status quo. We constantly challenge the norm to find new and better ways of doing things. We thrive on our entrepreneurial spirit and speed of response - taking risks, knowing that we will not always succeed, but never exposing our clients to risk.

LEADERSHIP TEAM

Meet the members of M.M. BPO SERVICES PVT. LTD’s Leadership Team, made up of experts, who create innovative strategies that ensure the forefront of services and solutions that drive success for everyone who works with us.

MR. ROHIT MALIK (DIRECTOR) A key figure in organization having vast experience of more than 20 years in HR / Admin and BPO Operations. Always passionate to explore and initiate innovative ideas for excellence in deliverance. He has thorough knowledge of almost all areas of the HR & Admin Profession. His rich experience includes formation and setup of BPO operations, designing, optimization and system implementation.

His forte is value addition through BPO & Effective solutions.

MR. HARSH SIDANA (DIRECTOR)

An entrepreneur having vast experience of more than 15 years in setting up and running various Profitable Business Ventures in the field of Real Estate and Financial Sector. He focuses in rendering value added financial services. His rich background of servicing and demanding enables him to place high value in ensuring speed, accuracy and reliability in smooth operations of the organization.

MANAGEMENT

Brings together an experienced team of technology, business and social visionaries, business leaders who have a deep understanding about the dynamic economic and business environment, which includes dimensional bifurcations of departments who work in parallel with operations for smooth implementation of business strategies like Quality & Training Department, HR Department, Admin Department, EDP Department, IT Department, Legal Department & others.

SERVICES

BUSINESS PROCESS OUTSOURCING FIRST PARTY COLLECTIONS : The activities covered under the first party collections segment start from managing courtesy calls through to the process of pre charge off negotiations. Our highly skilled employees have in depth understanding of programs specific to compliance, technology, training and quality. As a result, we deliver optimal recovery programs to its clients.

THIRD PARTY COLLECTIONS : In the third party recoveries segment, we manage the skip tracing and post charge off recoveries activity. We have already proven our proficiency to our esteem clients in banking and telecom sector for constant time.

SKIP TRACING : colloquial process of locating a person’s whereabouts for there respective number of purposes of contacting Non Contactable cases. Evade collection of highly qualified and skilled skip tracers to enable time consuming methodologies of tracing the cases.

SALES & MARKETING : Multi layered quality checks to ensure the quality of sales. We are expertise in Up-Sell/Cross-Sell Renewal services for multi vertical product in multi dimensional industries like Insurance ( Health, Life, General, Car)/ Banking ( Credit Cards/ Balance Transfer)/ Telecommunication ( Connections/ Plans) and many more.

CUSTOMER CARE & RETENTION: In increasingly competitive market, best practice organizations have demonstrated clear benefits of focusing on the customer as we are helping them to follow this

path. By providing the best handholding of their customer base, Retention is another feather in our cap for our renowned clients we are taking care of.

BACK OFFICE : Our back office services offer full-service document solutions to clients in healthcare, legal services, financial services, professional and corporate communities. Well-suited to serving large health systems, financial companies, law firms / corporate legal departments, investment banks and other document-intensive organizations.

l Database & order management

l Electronic Document / Data management Services

l Tele & physical verification

l Application processing and management

l Billing & Invoicing

l Payment processing

l Reconciliation

RECRUITMENT PROCESS OUTSOURCING Headers & Footers is a well-known recruitment solutions division of M.M. BPO SERVICES PVT. LTD .That excels in advising clients in all aspects and vertical of recruitment, training & consulting. With an out of box approach, we render a common platform to both job seekers and recruiters, for displaying their needs and requirements. Our professional team will work with you to develop a competitive market search and help place the right talent in the right jobs. The complete spectrum of services offered by us has been highly appreciated by the clients all across the country.

We have been successfully engaged in providing manpower to the various sectors of the market including Information & Technology, Call Centre/ BPO, Media & Advertising, Financial Services, Education, Telecom, etc. As a professionally managed organization, we provide comprehensive service offerings that include Jobs in India, Executive search, Executive selection, Temporary & Contract Staffing, Overseas Recruitment, Recruitment Process Outsourcing and Management Consulting. Besides, we incorporate highest level of dedication in our work and find a potential candidate for the client’s organization that can further the growth of the company. Headers & Footers has formed a reputation of exceeding client’s expectation and seamlessly collaborating across the nation by rendering innovative solutions that have resulted in building long-lasting relationships with them. So, as our slogan says, “Start here and reach anywhere”.

We cater different Verticals:

* FMCG

* MANUFACTURING

* INFORMATION TECHNOLOGY

* REAL ESTATE

* EDUCATION & TRAINING

* BPO’S & KPO’S

* BANKING & FINANCIAL SERVICES

BPO TRAINING PROGRAM“INSPIRE”

Inspire is the newly introduces division of M M BPO headed by HR & QUALITY TEAM OF MM BPO SERVICES PVT. LTD. Inspire aims not only to discover and enhance existing skills of our existing employees, as well as provides training solutions for a wide variety of domestic and international industry verticals of BPO’s. To ensure a continuous supply of able and professional candidates, M M Inspire course provides tailor-made courses via open programs with the opportunity of guaranteed placement after a trainee demonstrates abilities on par with industry standards.

Greetings

Introducing self Introducing people

Identifying people, things Classroom Questions Asking for information

Giving information Simple sentences Simple questions

Numbers and counting Talking about family

Talking about favorite things Talking about here and now

Describing people Telling time

Talking about past actions Talking about the future Talking about life events

Talking about feelings/health Expressing likes and dislikes

Simple shopping Contractions

Short questions and answers BECOME A BPO PROFESSIONALWITH PRACTICAL EXPOSURE IN JUST 36HRS

CV BUILDING MAINTAINANCE**SPECIAL OFFER**

100% PLACEMENT ASSISTANCE

PERSONALITY DEVELOPMENT

STRESS MANAGEMENT

VERBAL & PRONOUNCIATION IMPROVEMENT

LIVE BPO SETUP EXPERIENCE

CAREER COUNSELLING

ADVANCE SESSION WITH PRESENT WORKERS OF THE BPO INDUSTRY

PUBLIC SPEAKING

CONFLICT & CHANGE MANAGEMENT

CONFIDENCE BUILDING SESSION

TECH SAVY LEARNING

MOCK CALLS & MOCK INTERVIEWS

STRENGHTS

INFORMATION TECHNOLOGY

VOICE LOGGER FOR RECORDING

DIALER TECHNOLOGY

Telephone recording software allows you to record unlimited analog, digital, T1/E1, ISDN or VoIP lines. Access your recordings from any PC on your network, over the Internet, in a web browser, wirelessly via PDA, or over the phone. It allows you to save all the recordings to a centralized server where any number of users can access, playback, e-mail, or download a specific recording.

Dialer technology has been shown to improve agent productivity by 150 percent to 400 percent as it allows the agent to talk to at least two people in the same time it takes to manually dial and reach one person whereas, it contribute to savings in management time. These solutions can maintain Do Not Call lists, organize data such as sales, leads, call-backs, etc. Such information can assist agents when deciding the best times of day to call, finding the best lead and pitch and more. Once a number of called, the application will remember what time the call was placed, outcome of the call and will not call the customer again until

BIOMETRIC SYSTEMS

CC TV-Developing Privacy best Practice

Biometric technology uses computerized methods to identify a person by their unique physical or behavioral characteristics. Developments and uses have increased with demand to match concerns over, business and personal security. Though the biometric system is used to manage work flow management, entry-exit management, and cash flow management.

To deport world class outsourced services to our customers by conciliate their requirements by reducing the process errors at its minimal level with time bound deliverance and dedicated team work. Our quality management system defines

Close circuit television, or CCTV, use of video cameras to transmit video to a limited set of monitors. This type of system differs from broadcast television in that the signal is not openly transmitted, but is transmitted only to specific television monitors programmed or wired to receive a signal from those cameras. These systems are placed throughout all active public areas such as waiting rooms, hallways, entrances and parking lots. These systems are used to not only prevent criminal activity, but should something occur there is a greater chance that the perpetrator can be caught on video to assist police in finding that person.

QUALITY & TRAINING

how specific activities are to be carried out, who is responsible for the activity and what are the inputs and outputs. To deliver outsourced services with

complete satisfaction to our customers through dedicated team work, on time services, continual improvement of our processes and conforming to the

statutory and regulatory requirements of our quality management system.

OUR QUALITY MANAGEMENT SYSTEM FACILITATES:

PROCESS IMPROVEMENT KNOWLEDGE SHARING AND MANAGEMENT LINK BETWEEN BUSINESS NEEDS AND DATA COLLECTION REWARDS AND RECOGNITION MANAGING CULTURE CHANGE

TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioral change takes place in structured format. The objective of the Training & Development (T&D) Policy is to improve skills, knowledge and attitude of the employees, to prepare them for future challenges and greater responsibilities. The principal objective of training and development division is to make sure the availability of a skilled and willing workforce to an organization. In addition to that, there are four other objectives: Individual, Organizational, Functional, and Societal. Training and development encompasses three main activities: training, education, and development. However, to practitioners, they encompass three separate, although interrelated, activities. The Training and Development Includes: Negotiating Skills Sales Skills Confidence Building Personality Development Stress Management And many more….

HUMAN RESOURCE

Human Resource Management has come to be recognized as an inherent part of management,

which is concerned with the human resources of an organization. Its objective is the maintenance of better human relations in the organization by the development, application and evaluation of

policies, procedures and programmes relating to human resources to optimize their contribution towards the realization of organizational objectives.

HRM is concerned with getting better results with the collaboration of people. It is an integral but distinctive part of management, concerned with people at work and their relationships within the

enterprise. HRM helps in attaining maximum individual development, desirable working relationship between employees and employers, employees and employees, and effective modeling of human

resources as contrasted with physical resources. It is the recruitment, selection, development, utilization, compensation and motivation of human resources by the organization.

The scope of HRM is very wide: 1. Personnel aspect-This is concerned with manpower planning, recruitment, selection, placement, transfer, promotion, training and development, layoff and retrenchment, remuneration, incentives, productivity etc. 2. Welfare aspect-It deals with working conditions and amenities such as canteens, creches, rest and lunch rooms, housing, transport, medical assistance, education, health and safety, recreation facilities, etc.

ADMINISTRATION AND

ELECTRONIC DATA PROCESSING

Administration consists of the performance or management of business operations and thus the making or implementing of a major decision. Administration can be defined as the universal process

of organizing people and resources efficiently so as to direct activities toward common goals and objectives.

EDP is use of automated methods to process commercial data. Typically, this uses relatively

simple, repetitive activities to process large volumes of similar information. For example: stock updates applied to an inventory, banking transactions applied to account and customer master files,

booking and ticketing transactions to an airline's reservation system, billing for utility services.

Exclusive server room is provided with latest technological equipments like high end server products for fastest operational efficiency and redundancy. Server room is facilitated with Precision air conditioner and backed by most reliable UPSs. Each of the team member enjoys independent internet facility on their PCs. Proper backup mechanism ensures the safety of data and provisions are undertaken to secure the data from

various viruses and other corruptions.

CAREER WITH MM BPO SERVICES

Position- Customer Service Representative {CSR} Process- Collection/Sales- Domestic Job Specification: - Good command over English 3 months of experience in BPO/ Banking will be preferred. Person should be dynamic/ self motivator Fresher can also apply.

Job Description:- Responsible for making outbound calls {collection} Able to achieve targets

Maintaining quality

Only DAY SHIFT / No- BOND Fresher/ 12TH PASS students can also apply for CSR

Position- Team Leader / Sr. Team Leader Process- Banking/ Collection/ Sales- Domestic Job Specification: - Graduate with Excellent communication skills 3-5 yr of experience in BPO (voice process) Min 1 yr of experience in team handling Self Motivator, Dynamic Leader Able to motivate and guide the team,

Job Description:- Team size- 10- 15 agents, Banking/ Collection process will be preferred. Responsible for team productivity and effectiveness Responsible for retaining achiever Able to achieve targets within given TAT

DAY SHIFT

Position- Assistant Manager Operations Process- Collection/ Sales- Domestic Job Specification:- Graduate/Undergrad with good communication skills 4-6 yr of experience in BPO (voice process) Min 2 yr of experience in team handling Self Motivator, Team builder, able to generate synergy

Job Description:- Team size- 3- 5 team leader, Banking/ Collection/ Sales process will be preferred. Able to motivate and guide the team, Able to lead particular product/ portfolio. Responsible for team productivity and effectiveness Responsible for retaining good performers Able to achieve targets within given TAT

DAY SHIFT

If interested can WALK IN at below mentioned venue from Mon – Sat between 10.00 am- 6.00 pm.

MM BPO SERVICES PVT LTD

Or email your CV at: hr@moneymultiplierindia.net

CONTACT US

HEAD OFFICE : 11, Edward Lane, Kingsway Camp, Delhi-110009 CORPORATE OFFICE : A-2/9,1st Floor, WHS Kirti Nagar, Near Mayapuri Flyover New Delhi- 110015 Tel: 011- 45045212 / 64670512

FOR BUSINESS ENQUIRY MAIL:

rohitmalik@moneymultiplierindia.net

harshsidana@moneymultiplierindia.net

FOR HR ENQUIRY MAIL:

hr@moneymultiplierindia.net