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Welcome WASFAA Conference 2011 April 17-19, 2011

Mission Statement 2

Purpose 2

Dates to Remember 2

Message from the President 3

WASFAA 2011 Conference Subcommittee Chairs 4

Message from the Conference CO-Chair 5

Important Conference Information 6

Guide to HONOLULU, HAWAII 8

WASFAA Conference 2011 Exhibitors 12

About Our Speakers 13

About Our Speakers 14

NASFAA Leadership Award 14

Interest Sessions Schedule At A Glance 15

Conference map & Floor Plan 16

WASFAA Conference 2011 Agenda 17

Session Descriptions 21

In the Beginning: The Birth of WASFAA 31

2010 WASFAA Business Meeting Minutes 32

2010-2011 WASFAA Executive Council 33

2010-2011 WASFAA Committee Chairs 33

2011-2012 WASFAA Executive Council 34

2011-2012 WASFAA COMMITTEE Chairs 34

WASFAA Past Presidents 35

WASFAA Honorary Members 36

WASFAA Lifetime Members 36

SURVIVING IN A SEA OF CHANGE – AE HIKI NO! (YES WE CAN!) WASFAA CONFERENCE 2011 1

Mission Statement The Western Association of Student Financial Aid Administrators is a professional organization of individuals in the western region of the United States who administer or advance access and choice to higher education through the administration of student financial assistance programs. WASFAA’s mission is to promote student financial aid and educational opportunities for students by providing personal and professional development to its members.

Purpose To promote the professional preparation, effectiveness, recognition and association of persons

engaged in any aspect of the operation of student financial aid in postsecondary and secondary institutions, in government agencies, foundations and private businesses and others in these organizations and in community organizations concerned with the support of student financial aid; and

To serve effectively the interests and needs of students, faculties, postsecondary administrating government agencies, and sponsors through coordination of plans and programs pertinent to student financial aid; and

To assist educational institutions, foundations, government agencies, and private and community organizations to promote and develop effective programs of student financial aid; and

To facilitate communication among student financial aid administrators and between institutions of postsecondary education and the sponsors of student aid funds; and

To promote and work with others in the promotion of such systematic studies, cooperative experiments, conferences, workshops and other related activities as may be desirable or required to fulfill the purposes of this Association; and

To promote educational opportunities for under-represented and economically disadvantaged groups through various activities including early awareness.

Dates to Remember

WASFAA 28th Annual Sister Dale Brown Summer Institute June 5-10, 2011, Whitworth University, Spokane, Washington

WASFAA Jerry R Sims Management and Leadership Institute TBA

WASFAA Conference 2012 April 2012, Portland, Oregon


Message from the President

Aloha WASFAA, On behalf of your Executive Council, the conference committee and our great friends in the PacFAA region, we welcome you to Hawaii. We are so happy you have chosen to join us in Honolulu for the 42nd annual Western Association of Student Financial Aid Administrators annual conference.

Our profession has experienced significant change in recent years; we hope that ‘Surviving in a Sea of Change, Ae hiki no! (Yes, we can!)’ will provide you with the necessary tools to head back to your workplace and “survive.” I want to thank my Conference committee who has performed nothing short of a miracle to not only meet their goal but far exceed what anyone thought was possible. Our Program Chair, Ron Lee and his committee have put together an excellent program which should meet the needs of the attendees. The agenda includes sessions by the U.S. Department of Education, NASFAA Representatives and our colleagues in the profession. The sessions are intended to provide you with a well-rounded conference experience. Please be sure to partake, meet, share, learn and enjoy! We hope you will not only enjoy the conference but also make some time to take in the beautiful sights and culture. The program includes four pages of “Things to do” while in Honolulu. As my year as President comes to a close, I want to thank the volunteers that are WASFAA and encourage to you continue the amazing work you do for our organization. Again, on behalf of the Conference Committee, the Executive Council and PacFAA, welcome to Hawaii! Sincerely, Sandi Guidry 2010-11 WASFAA President


WASFAA 2011 Conference Subcommittee Chairs Conference Co-Chairs Frank Green Travel Institute of the pacific Leonard walker University of Nevada, reno Treasurer peter miller Truckee meadows community college Fund colleen macdonald Development simple tuition Registration andy promsiri Ucla Anderson School of management Printing & Publicity Ashley Salisbury Prospect education – Charter College Ted malone University of Alaska – anchorage Program ron lee Usa funds Jannine Oyama Honolulu Community College Sun Ow Great Lakes Higher Education Corporation Marianna Deeken US Department of Education Regina Garner Monterey Institute of International Studies Lesley Phelps DeVry, INC Ashley Munro University of Alaska-Fairbanks Nichole Doering Razzle Dazzle College, InC Electronic services renee davis Nevada system of higher education Facilities John Bender III

Lewis-Clark State College


SURVIVING IN A SEA OF CHANGE – AE HIKI NO! (YES WE CAN!)

Message from the Conference CO-Chairs

In Hawaiian culture, E komo mai, mea ho’okipa means, “Welcome, I am your host.” This phrase expresses the spirit of hospitality you will experience in Hawaii while attending the 2011 WASFAA Conference. The conference committee has built a solid program around our theme of “Surviving in a Sea of Change - Ae hiki no! (Yes we can!).” Where else would you go to “Survive the Sea of Change” than in the middle of the Pacific Ocean? We hope that the sessions you attend will provide you with valuable tools to help you ‘Survive the Sea of Change’ in your workplace. Members of the conference committee and local representatives from the Pacific Financial Aid Association (PacFAA) are available to make your experience in Hawaii as rewarding as possible. These individuals will be wearing the traditional Hawaiian Kukui Nut leis and are eager to share our ‘Aloha Sprit’ and hospitality. Welcome to Hawaii!! Aloha, Frank Green and Leonard Walker WASFAA 2011 Conference Co-Chairs

WASFAA CONFERENCE 2011 5

Important Conference

Information The Conference Committee extends its sincere appreciation to the individuals, schools, agencies and organizations who have contributed to this Conference. The information included in this program is intended to assist you in making the most of your conference experience. We apologize in advance for any omissions or errors.

Acknowledgements WASFAA wishes to acknowledge and thank our valued partners who support our training endeavors. Choice II Partner USA Funds Choice I Partners Fynanz MOHELA The College Board

Conference Attire Conference attire is casual. Remember that meeting rooms and conference facilities can be chilly. You may want to wear layered clothing for your comfort.

Exhibits The exhibit area is located in Palace Lounge. Please take the time to visit our vendors and express your appreciation for their support of WASFAA.

Name Badges Name badges must be worn for admission to all conference sessions and functions. If you misplace your badge, please go to the Conference Registration desk.

Lost and Found From Sunday at 8:00 am until Monday at 12:00 pm, items that are lost or found may be turned in or retrieved at the Registration Table. Items of value left behind in meeting rooms which are found by Resort Staff are taken to lost and found where they are logged and held until positive identification of the owner is established. For items lost prior to the conference or after Monday at 12:00 pm, please contact the hotel directly at ext. 23.

Meals Your conference name badge is your meal ticket. Sunday afternoon break – Kona Coffee, assorted beverages and freshly baked large assorted cookies Sunday evening – Presidents/Ethnic Diversity Action Committee Aloha Reception – A variety of Hawaiian pupus (appetizers) will be served and a no-host bar will be available. Monday morning breakfast – Tapa Continental Breakfast, Kona Coffee and assorted juices Monday morning break – Kona Coffee, assorted beverages, pastries and scones Monday lunch – Hawaiian Deli Monday afternoon break – Coconut, Mango and Pineapple Ice Cream Bars Tuesday morning – Kama’aina Breakfast Buffet


Thank you to our

WASFAA volunteers Our president, Sandi Guidry, would like to thank all who have volunteered their time and talents to WASFAA during this past year as she served as president. WASFAA cannot survive without its dedicated volunteers.

Recording Devices/Cell

Phone Sessions are not to be recorded without the expressed permission of the presenter(s). Your cooperation is greatly appreciated. As a courtesy to our speakers, please place your cell phone in an inaudible setting during all conference sessions and meals.

Liability Disclaimer The Western Association of Financial Aid Administrators (WASFAA) is a voluntary association and is not responsible for the personal health, safety, and welfare of its members when attending sponsored events. WASFAA is not responsible for the use by any party of the information disseminated or provided by WASFAA in any manner whatsoever.

2011 Scholarship Recipients Lilly Foxx – Marylhurst University Marylhurst, Oregon Scott Palmer – NW Christian University Eugene, Oregon

Evaluations Shortly after the conference, you will receive an e-mail with the online conference evaluation using Survey Monkey. Your thoughts and opinions regarding this conference are important to the planning and development of future meetings. You will receive a reminder e-mail shortly after the conference has concluded asking you to complete the survey.

WASFAA Awards Each year WASFAA recognizes those who have made significant contributions to WASFAA and/or the Financial Aid Profession. This year the awards will be announced during lunch on Monday and the business meeting on Tuesday. Please join your colleagues to congratulate them on their most deserving accomplishments. Who knows you might be a recipient! Marianna Deeken will be remembered for her outstanding contribution to Financial Aid during the Monday luncheon.


Guide to OAHU, Hawaii The State of Hawaii is primarily made up of 6 major islands. Oahu; sometimes called “The Gathering Place,” is the third largest Hawaiian island and thus, appropriate that the WASFAA Conference is being held here. The Hilton Hawaiian Village is located on Waikiki’s widest stretch of beach. Although the hotel offers many recreational activities and eateries, the island of Oahu offers many other options. Getting Around Waikiki Trolley – Great if you do not want to rent a car and want to venture around the Honolulu area. You can purchase one-day, four-day, and seven-day passes with unlimited boarding and unboarding on three different lines. Best prices are online at www.waikikitrolley.com. TheBus - $2.50 one-way trip or purchase a 4-day unlimited pass for $25.00 at any ABC Store in Waikiki. Visit www.thebus.org or call (808) 848-5555 for more information. Rent a car if you are interested in visiting the North Shore or want to experience the sights and attractions outside of the Honolulu area. Tours Polynesian Cultural Center – Familiar with only the islands in the state of Hawaii? You will learn about and experience other Polynesian islands in the Pacific Ocean. Prices vary depending on your package. For more information and make reservations, visit either the Hilton Hawaiian Village Tapa Tower or Main Lobby Concierge desk. Royal Sunset Dinner Cruise – A 2-hour cruise on Navatek I’s ship that includes a six-course Pacific Rim Dinner, cocktails, and beverages for $135 per person. For more information and make reservations, visit either the Hilton Hawaiian Village Tapa Tower or Main Lobby Concierge desk. Hiking Diamond Head – Located about 3 miles east of Waikiki. Moderately challenging trail includes two sets of stairs, totaling 175 steps and underground tunnels that leads you to the top of Diamond Head for a panoramic view. Bring a flashlight and water. Open 6:00 AM to 6:00 PM, $1 for walk-ins and $5 for cars. Makapuu Lighthouse – Located about 15 miles east of Waikiki. Moderate 2-mile hike that is paved but steep in areas that has a panoramic view of the coast and on a clear day, can see the island of Molokai in the distance. There are no restrooms or shade so you will want to finish before noon and bring water.

Museums Bishop Museum – The museum is the largest museum in the state that has an extensive collection of Hawaiian artifacts and royal family heirlooms. Open Wednesday to Monday, 9:00 AM to 5:00 PM. Adult admission is $17.95. For more information, visit www.bishopmuseum.org. 1525 Bernice Street, Honolulu HI 96817

Attractions Dole Plantation – Informational displays and presentations about Hawaii’s pineapple history. The plantation also has a Plantation Garden Tour, Pineapple Express Train Tour, Pineapple Garden Maze and gift shop. Open daily 9:30 AM to 5:30 PM. Visiting the plantation is free but each tour has a fee. For more information, visit www.dole-plantation.com. 64-1550 Kamehameha Hwy, Wahiawa HI 96786


http://www.thebus.org/

http://www.bishopmuseum.org/

http://www.dole-plantation.com/

Guide to OAHU, Hawaii Hanauma Bay Nature Preserve – The first Marine Life Conservation District in Hawaii. Great for snorkeling and explore the reef and sea life. Closed on Tuesdays, $1 per car for parking and $7.50 per person to enter. Plan to go early because parking fills quickly. For more information call (808) 396-4229. Iolani Palace – The only official state residence of royalty in the U.S. Open Tuesdays to Saturdays, 9:00 AM to 4:00 PM. Guided Adult Tour is $20; Audio Adult Tour is $13. Reservations are recommended. Reservation can be made by calling (808) 808) 522-0832 or emailing [email protected]. For more information, visit www.iolanipalace.org. North Shore – The beaches of North Shore host the world’s premier surfing competitions. Visit Waimea Bay, home of the “Quicksilver in Memory of Eddie Aikau Surf Competition”. This competition only happens if the waves are at a minimum height of 20-feet. Be careful when walking along the water. The under tolls and waves are strong on this side of the island. Either on the way to or from Waimea Bay make time to visit the famous Matsumoto’s Shave Ice (the ‘rainbow’ is a popular choice). Pearl Harbor – The largest natural harbor in Hawaii, a World War II Valor in the Pacific National Monument and the only naval base in the U.S. to be designated a National Historical Landmark. Visit the USS Arizona Memorial, the Battleship Missouri Memorial, the USS Bowfin Submarine Museum and Park, the Pacific Aviation Museum, and the USS Oklahoma Memorial. The Visitor Center is open 7 days a week 7:00 AM to 5:00 PM and tours begin at 8:00 AM. Plan to go early because the tickets are free and distributed on a first-come, first-served basis. For more information, visit www.nps.gov/valr/index.htm or www.pacifichistoricparks.org.

Shopping Ala Moana Shopping Center – About a 15 minute walk to the largest outdoor shopping center with 290 stores and over 50 dining options. Open Monday to Saturday 9:30 AM to 9:00 PM and Sunday 10:00 AM to 7:00 PM (NOTE: Several stores close at 6:00 PM on Sundays). For more information, visit www.alamoanacenter.com. 1450 Ala Moana Blvd, Honolulu HI 96814 Royal Hawaiian Shopping Center – About a 15 minute walk into the heart of Waikiki to more than 100 luxury and boutique-style shops and a variety of dining options. Open daily 10:00 AM to 10:00 PM (NOTE: Some restaurants are open for late-night activity. For more information, visit www.royalhawaiiancenter.com. 2201 Kalakaua Ave, Honolulu HI 96815 International Market Place – About a 15 minute walk into the heart of Waikiki to over 130 open-air shops and kiosks. Don’t miss this great opportunity for souvenir shopping. Open daily 10:00 AM to 9:00 PM. 2330 Kalakaua Ave, Honolulu HI 96815 Ward Centers – About a 30 minute walk to over 120 boutique shops and several restaurants. Open Monday to Saturday 10:00 AM to 9:00 PM and Sunday 10:00 AM to 6:00 PM. For more information, visit www.wardwarehouse.com. 1050 Ala Moana Blvd, Honolulu HI 96814 Ward Entertainment Center – Across the street from Ward Centers, take in a movie at the Consolidated Theaters; offering 16 screens and a 3-D theater, or challenge your colleagues to some midway games at Dave & Buster’s. 1050 Ala Moana Blvd, Honolulu HI 96814 Waikele Premium Outlet Shops – Located 18 miles west of Waikiki, offering 50 outlet stores. Open Monday to Saturday 9:00 AM to 9:00 PM and Sunday 10:00 AM to 6:00 PM. For more information, visit www.premiumoutlets.com/outlets/outlet.asp?id=29. 94-790 Lumiaina St, Waipahu HI 96797


mailto:[email protected]

http://www.nps.gov/valr/index.htm

http://www.pacifichistoricparks.org/

http://www.alamoanacenter.com/

http://www.royalhawaiiancenter.com/

http://www.wardwarehouse.com/

http://www.premiumoutlets.com/outlets/outlet.asp?id=29

Guide to OAHU, Hawaii The Farmer’s Market at Kapiolani Community College - Located about 3 miles east of Waikiki in the parking lot of Kapiolani Community College, offering a variety of local grown fruits and vegetables, products made in Hawaii and ready to eat foods. Plan to go early before they run out of your favorites. Open on Saturday, 7:30 AM to 11:00 AM. For more information, visit www.hfbf.org/markets/markets/kcc/. 4303 Diamond Head Rd, Honolulu HI 96816 Aloha Stadium Swap Meet and Marketplace – Located about 11 miles west of Waikiki, offering over 200 merchants for great souvenir shopping. Open Wednesday, Saturday and Sunday 8:00 AM to 3:00 PM. Admission is $1. For more information, visit www.alohastadiumswapmeet.net. 99-500 Salt Lake Blvd, Aiea HI 96701 Eateries Giovanni’s Shrimp Truck – A must if you are a lover of garlic and shrimp. Giovanni’s is located on the side of the road at 56-505 Kamehameha Hwy, Kahuku, HI 96731. Open Monday to Sunday, 10:30 AM to 6:30 PM. Helena’s Hawaiian Food – Authentic Hawaiian food, featured on ‘Man vs. Food’ on the Travel Channel. Open Tuesday to Friday, 10:30 AM to 7:30 PM. Plan to go early (no later than 10:45 AM) to avoid the lines. For more information and to view a menu, visit http://helenashawaiianfood.com or call (808) 845-8044. 1240 North School St, Honolulu HI 96817 Keo’s Thai Cuisine in Waikiki – 10 minute walk from the Hilton Hawaiian Village for Thai food. Open daily 4:00 PM to 10:30 PM. For more information, visit http://keosthaicuisine.com or call (808) 951-9355. 2028 Kuhio Ave, Honolulu HI 96815 Morimoto Waikiki – 10 minute walk from the Hilton Hawaiian Village to dine at one of the original Iron Chef’s restaurant. Chef Masaharu Morimoto utilizes Western and Japanese ingredients and techniques to create a contemporary Japanese menu. Open daily for breakfast (6:30 AM to 10:00 AM), lunch ($11:00 AM to 2:30 PM) and dinner and sushi bar (5:00 PM to 10:00 PM). Reservations highly recommended. For more information, visit www.morimotowaikiki.com or call (808) 943-5900. 1775 Ala Moana Blvd, Honolulu HI 96815 Paradise Cove Luau – If you have not been to a luau in Hawaii, this is a must try experience. Once you arrive, you will be able to participate in Hawaiian games and arts. Then enjoy a luau buffet and hula show. Prices vary depending on your package. For more information, visit www.paradise covehawaii.com. Reservations can be made either online or visit either the Hilton Hawaiian Village Tapa Tower or Main Lobby Concierge desk. Pineapple Room – Located in Macy’s at the Ala Moana Shopping Center, Chef Alan Wong utilizes local ingredients to create his Hawaii Regional Cuisine menu. Open for breakfast only on Saturday (8:00 AM to 10:30 AM) and Sunday (9:00 AM to 10:30 AM), lunch daily (11:30 AM to 3:00 PM), and dinner Monday to Saturday (4:00 PM to 8:30 PM). For more information, call (808) 945-6573. 1450 Ala Moana Blvd, Honolulu HI 96814 Rainbow Drive-Inn – One of the oldest drive-in’s in Hawaii featuring plate lunches (two scoops white rice, 1 scoop macaroni salad, and entrée). Not sure what to order? Try a Mix Plate (BBQ meat, mahimahi and boneless chicken) to have a variety. Enjoy the outdoor seating. For more information, visit www.rainbowdrivein.com. Open daily 7:00 AM to 9:00 PM. 3308 Kanaina Ave, Honolulu HI 96815.


http://www.hfbf.org/markets/markets/kcc/

http://www.alohastadiumswapmeet.net/

http://helenashawaiianfood.com/

http://keosthaicuisine.com/

http://www.morimotowaikiki.com/

http://www.rainbowdrivein.com/


Guide to OAHU, Hawaii Royal Garden Chinese Restaurant – Located on the third floor of the Ala Moana Hotel, offers a good variety of dim sum (Chinese dumplings) for lunch and family style Chinese dishes for dinner. Even for the locals, choosing dim sum can be overwhelming with so many choices; therefore, go with someone who is experienced and go in a group so you can try several different dishes. Open for lunch Monday to Friday (11:00 AM to 2:00 PM) and Saturday and Sunday (10:00 AM to 2:00 PM) and for dinner daily 5:30 PM to 10:00 PM. For more information, call (808) 942-7788. 410 Atkinson Dr, Honolulu HI 96814 Roy’s – Waikiki Beach – Chef Roy Yamaguchi incorporates European techniques and Asian cuisine. Open daily for dinner. Call for reservations at (808) 886-4321. 226 Lewers St, Honolulu HI 96815. Ryan’s Grill – About a 30 minute walk and located in Ward Centre for Asian fusion dining and a great place to have appetizers and drinks. Open daily from 11:00 AM to 11:00 PM. For more information, visit www.ryansgrill.com or call (808) 591-9132. 1200 Ala Moana Blvd, Honolulu HI 96814 Sorabol – Authentic Korean food served daily and open 24 hours. For more information, visit www.sorabolhawaii.com. 805 Keeaumoku St, Honolulu HI 96814 Zippy’s – Another local favorite plate lunch place. Locals rave about the Zip Pac, Chili, Fried Chicken, and Apple Naples. There are several locations and most have both indoor and outdoor seating. Open daily; hours vary by location. For more information, visit www.zippys.com. Closest locations to the Hilton Hawaiian Village are in Sears at the Ala Moana Cener or at 601 Kapahuhu Ave, Honolulu HI 96815.

http://www.ryansgrill.com/

http://www.sorabolhawaii.com/

http://www.zippys.com/

WASFAA Conference 2011 Exhibitors

Access Group

CampusLogic, Inc.

Discover Student Loans

ELM Resources

Fynanz

Global Financial Aid Services

Great Lakes Educational Loan Services, Inc.

Higher One

Hyland Software, Inc.

MOHELA

Nelnet

NSLP

The College Board

U. S. Bank

USA Funds

WASFAA

Wells Fargo Education Financial Services



About our speakers

Justin Draeger, NASFAA President Justin Draeger began his tenure as President of the National Association of Student Financial Aid Administrators (NASFAA) on July 1, 2010. He is a first-generation four-year college graduate with more than 13 years of experience in assisting disadvantaged populations achieve their goals and better their communities, including 10 years in administering, interpreting, communicating, or developing student aid policy. Justin acts as the Association’s primary spokesperson and has been featured on The Today Show on NBC, National Public Radio, CNBC, and in numerous national

newspapers and publications. Justin began his career in student aid working as a financial aid director in Michigan and went on to work for the Michigan Guaranty Agency as a lead regulatory analyst before joining NASFAA in 2006. Justin volunteers and serves on the board of directors of other organizations that promote health and education, including Pueblo-a-Pueblo, a charitable nonprofit that seeks to build sustainable, viable and healthy indigenous communities in

uatemala. He earned a Bachelor’s of Science in Resource Management from Brigham Young niversity and a Master’s in Business Administration Finance from Baker College.

GU

Dr. Laurie A. Wolf Executive Dean, Student Services Des Moines Area Community College, Ankeny, Iowa Dr. Wolf is currently the Executive Dean of Student Services at Des Moines Area Community College (DMACC) in Ankeny, Iowa. In this position, Laurie is responsible for district wide student services overseeing 18 different departments, including Financial Aid, Veterans Affairs, andStudent Advising/ Counseling. She is also responsible for the interpretatand implementation of federal and state legislation, regulations, and ot

policies which affect students enrolled at DMACC. Prior to joining DMACC, Laurie was on staff at the Iowa College Student Aid Commission (Iowa’s grant, scholarship and guarantee agency), and the Director of Admissions at Iowa Wesleyan College. Laurie holds a B.A. in English from Iowa Wesleyan College, an M.A. in Student Development from The University of Iowa, and a Ph.D. in Educational Leadership and Policy Studies from Iowa State University. Her dissertation topic: A Mixed Method Study of Rural Iowa Latino High School Students to Determine Barriers to Access. Throughout her higher education career, Dr. Wolf has been active in advancing student access and choice to higher education. She has been active in the National Association of Student Financial Aid Administrators (NASFAA) currently serving as the National Chair. She has also served as the Chair of the most recent NASFAA Higher Education Act Reauthorization Task Force, committee member for Association & Governance; student access, finance, needs analysis, and leadership. She is a Past President of the Iowa Association and has served on the Midwest Association Board. In addition, Laurie was a member of the GAO/DE Task Force on Market Mechanisms (1999-2001), has been a student financial aid trainer for the U.S. Department of Education, and served on the National Council of Higher Education Loan Programs (NCHELP) regulatory committee, and assisted in developing financial aid policy positions for the American Association of Community College (AACC).

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SURVIVING IN A SEA OF CHANGE – AE HIKI NO! (YES WE CAN!)

About our speakers

K

eynote Speaker

Frank De Lima Frank De Lima is one of Hawaii's most popular and beloved comedians. For more than 30 years, this award-winning comic has been entertaining local residents and tourists alike with his zany parodies, outrageous sense of humor, and spontaneous creativity. Frank's specialty is translating issues - such as current events, fads, attitudes, and people - into fresh musical parodies. Comedy has been ingrained in Frank's life since childhood. While growing up in Pauoa Valley on the Island of Oahu, Frank realized that he had a natural talent for making family and friends smile, especially at

themselves. "The ability to draw laughter or a smile is one of the greatest gifts you can give to people," states the proclaimed Portuguese Prince of Hawaiian Comedy. "Laughter makes a happy heart. Frank personifies Hawaii's diverse ethnicities and cultures. His ethnic background, which is self-described as "veritable Portuguese Soup" and "Chop Suey Nation," consists of Portuguese, Hawaiian, Irish, Chinese, English, Spanish, and Scottish. He celebrates, not disregards, ethnic differences and integrates them into his comedic routines. "Humor breaks down barriers and being able to laugh at oneself is the first step down that road," Frank explains. After receiving his graduate degree from St. Patrick's Seminary & University in California, Frank returned home and started his professional career - as a singer. By successfully combining his singing talents with his propensity for comic satire, Frank soon became one of the hottest tickets in Hawaii's entertainment scene. Comedy is not Frank's only passion. In 1980, Frank founded the Frank De Lima Student Enrichment Program. This non-profit organization is devoted to helping Hawaii's students understand the importance of reading, studying, laughing, and family, and managing major emotional and physical life transitions. Since the program's inception, Frank's visits have increased to 350 schools statewide biennially. In recognition of his commitment to Hawaii's keiki (children), Frank has received numerous honors, ncluding Governor Cayetano's Kilohana Award for Volunteer of the Year and the Ellison S. Onizuka

emorial Award from the National Education Association. iM

NASFAA LEADERSHIP AWARD

Marianna Deeken, financial aid administrator and longtime federal trainer, recently passed away after a two year long illness. She was a Region IX and Region X federal trainer for the last 20 years, and federal liaison to the WASFAA region and to each of these state associations represented in WASFAA. Marianna was a Policy Analyst for NELA, and a financial aid administrator in California and Washington. Marianna was a colleague, a coworker and a friend. All she touched willmiss her care and attention to student financial aid administration and the students w

e serve. Marianna is an example of the positive impact that one person can have on so many others.

WASFAA CONFERENCE 2011 14

http://www.frankdelima.com/programs.html


Interest Sessions Schedule At A Glance

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Wasfaa conference 2011 agenda

Sunday, April 17

8:00 AM – 5:00 PM Conference Registration Palace Lounge

9:00 AM – NOON Pre-Conference Customer Service Iolani Suites III/IV Sessions with Terry Everson

11:00 AM – NOON Newcomer’s Reception Honolulu Suite 1

Noon – 1:00 PM Lunch – On your own

1:00 PM – 1:30 PM Welcome & Opening remarks

1:30 PM – 2:30 PM Keynote Speaker – Frank De lima

2:30 PM – 3:00 PM Break – Visit with Exhibitors Palace Lounge 3:00 PM – 4:15 PM

A1

A2

A3

A4

A5

A6

A7

Concurrent Interest Sessions (Group A) Two Pells in an award year Tapa Ballroom 3 Preparing for an audit or Honolulu Suite 1 Program Review Funding Options for higher Education Iolani Suite III The Art of Mentoring & Staff Development Iolani Suite IV Dealing with “Challenging” Customer Iolani Suite V Service Situations Understanding the Expected Family Iolani Suite VI Contribution Legislative Advocacy Iolani Suite VII

4:15 PM – 4:30 PM Transition Break 4:30 PM – 5:45 PM

B1

B2

B3

B4

B5

B6

B7

Concurrent interest sessions (Group B) Direct Loan Reconciliation Tapa Ballroom 3 Understanding how to use professional Judgment for dependency status overrides Honolulu Suite 1 Becoming Credit Wise & Credit Safe Iolani Suite III Serving the Veteran Student Iolani Suite IV Process Improvement: Doing the Right Iolani Suite V Things & Doing them Right Best Practices in Federal Work Study Iolani Suite VI Effective Financial Literacy Programs Iolani Suite VII on Campus

6:00 PM – 8:00 PM Ethnic Diversity Action committee & Honolulu Suite 1 Presidents Reception


Wasfaa conference 2011 agenda Monday, April 18

7:45 AM – 8:30 AM Continental Breakfast Tapa Ballroom 3

8:00 AM – 11:00 AM Registration Booth & Exhibit Area Open Palace Lounge

8:45 AM – 10:00 AM

C1

C2

C3

C4

C5

C6

C7

Concurrent Interest Sessions (Group C) Program Integrity – session 1 Tapa Ballroom 3 Are You Ready for the new Rules on Sap? Honolulu Suite 1 The Year that was & What might be – Iolani Suite III An Industry Update & Discussion Tivas Iolani Suite IV The Art of Translating Federal Iolani Suite V Financial Aid Policy Net Price Calculator Iolani Suite VI Getting the Most out of NSLDS Iolani Suite VII

10:00 AM – 10:30 AM Break – Visit with Exhibitors Palace Lounge

10:30 AM – 11:45 AM

D1

D2

D3

D4

D5

D6

D7

Concurrent Interest Sessions (Group D) Program Integrity – Session 2 Tapa Ballroom 3 Fraud & Abuse Honolulu Suite 1 Debt Management – Strategies for Iolani Suite III The real world Who Borrows Most? Iolani Suite IV The Art of Translating Federal Iolani Suite V Financial Aid Policy (Repeat) Understand & Manage Your Iolani Suite VI Cohort Default Rate Awarding & Packaging Iolani Suite VII

Noon – 1:30 PM Lunch – NASFAA update Tapa Ballroom 3 With Justin Draeger

1:30 PM – 1:45 PM Transition Break


Wasfaa conference 2011 agenda Monday, April 18 (Continued)

1:45 PM – 3:00 PM

E1

E2

E3

E4

E5

E6

E7

Concurrent Interest Sessions (Group E) Program Integrity – Session 3 Tapa Ballroom 3 PJ – From Basics to the Advanced Honolulu Suite 1 Getting Things Done: The Art of Stress – Iolani Suite III Free Productivity How America Pays For College 2010 Iolani Suite IV Return to Title IV Funds Iolani Suite V Financial Literacy, Debt Management & Iolani Suite VI Default Aversion – Finding Synergy for Success Consumer Information – Who’s Responsible Iolani Suite VII For What?

3:00 PM – 3:30 PM Break – Visit With Exhibitors Palace Lounge

3:30 PM – 4:45 PM

F1

F2

F3

F4

F5

F6

F7

Concurrent Interest Sessions (Group F) Program Integrity – Session 4 Tapa Ballroom 3 Using NASFAA Tools to Ensure Honolulu Suite 1 Title IV Compliance IBR & PSLF - It isn’t Just for Public Defenders Iolani Suite III The College Completion Agenda Iolani Suite IV The Elements of Public Speaking Iolani Suite V Outsourcing: Products & Services Iolani Suite VI For the Future Loan Forgiveness & Cancellation Iolani Suite VII

5:00 PM – 12:00 AM Dinner on your own


Wasfaa conference 2011 agenda

Tuesday, April 19

8:00 AM – 9:30 AM

Breakfast & WASFAA Annual Tapa Ballroom 3 Business Meeting NASFAA National Chair Update – Laurie Wolf

9:30 AM – 11:30 AM Federal Update

11:30 AM – 11:45 AM Closing Remarks & Adjourn

See you next year in Portland, Oregon for the WASFAA Conference, April 2012


Session descriptions Preconference Customer Service Sessions with Terry Everson Customer Service - Easier Said Than Done (Session 1) Customer Service - we talk about it and we all kind have a sense for what it is, but do we really have comprehensive grasp of its value to our success? It's not rocket science, but it does take work. In this session, we'll take a look at the importance of customer service in our industry, the national trends, and investigate the common misconceptions that can get in the way of your daily ervice delivery. We'll discuss easy-to-implement tools and techniques, and lay a foundation for ustomer service success in the office.

sc Customer Service: Your Role in Creating a WOW Environment (Session 2) When was the last time you or your office got a thank you note from a student or someone else on campus for a job well done? Unfortunately, just doing your job isn’t enough in this era of customer service. While satisfied customers may leave or stay, loyal customers will become your biggest champions. Join us to discover how to produce powerful, WOW results.

Concurrent Interest Sessions Group A A1 -Two Pells in an Award Year This session will offer statutory and regulatory requirements of the provision allowing students to receive more than one scheduled Pell Grant in an award year.

Moderator: Kilohana Miller, Maui Community College Presenter: Bruce Honer, US Department of Education

A2 - Preparing for an Audit or Program Review Audits – our favorite topic? NOT! When you’re so busy just trying to do your job, an audit can seem like such an intrusion. Can you really “prepare” for an audit? What kinds of audits/reviews can you face and what do they look for? What offices should be included and what information do you have to make available? What can be done on a daily basis to keep your files and records audit-ready? What can you do if you’re cited but you don’t agree? Whether it’s for your A-133 or any other audit, there ARE ways you can be ready. Get tips and advice here from your colleagues who have been through it!

Moderator: Tanya Grigg, Samuel Merritt University Presenters: Jeff Scofield, University of Hawaii, Hilo Chesa Stanfield, Global Financial Aid Services

A3 - Funding Options for Higher Education Any way you cut it, higher education is expensive. For those lucky enough to have family fortunes, well, more power to them. But for the rest of us, even if the taxpayers foot the lion's share of the bill (via public institutions), a large percentage of students will rely on some kind of assistance. While most of this assistance comes in the form of publicly funded student financial aid, there's often still a significant gap. Beyond private scholarships and grants, how do we fill that gap? What programs are available and who offers them? How have some schools gotten creative? Are there federal rules that have to be followed?

Moderator Candice Wong, Heald College Presenters: Lesley Phelps, DeVry, Inc.

Julie Moreno Rehder, ELM Resources Raymond Yee, Sallie Mae


Session descriptions A4 - The Art of Mentoring and Staff Development Succession Planning. If you’re an industry veteran, retirement might be a twinkle in your eye. If you’re at the beginning or middle of your career, advancement beckons. But whatever your stage, neither successfully happens without having the right people with demonstrated skills ready to step up. How do you prepare for this? What are the characteristics of a good mentor? What kinds of professional behavior need to be honed? Whether you’re preparing the next generation to succeed you or you’re preparing for the next step in your career, this session will help you understand the value and hallmarks of quality mentoring.

Moderator: Doug Severs, Oregon State University Presenter: Kay Soltis, Pacific Lutheran University

A5 - Dealing with "Challenging" Customer Service Situations So much of Financial Aid and Student Services is about providing customer service. Yet, dealing with money can create emotional customers and challenging customer service situations. So what do you do? How do you settle the emotions and rebuild relationships? How do you create positive outcomes for all parties? Sometimes, it's not the customer that creates the challenge, it's the situation. During this session, we will focus on how to recognize the issues, stay professional in all interactions and help you strive for successful service outcomes.

Moderator: Sue Shogren, USA Funds Presenter: Terry Everson, Everson Consulting

A6 - Understanding the Expected Family Contribution A student submits a Free Application for Federal Student Aid and receives an Expected Family Contribution figure. How is that number calculated? Learn how to figure an EFC using federal methodology calculations and get a deeper understanding of the number to answer students’ questions when they ask about the financial aid they’ll receive.

Moderator: Jodie Kuba, University of Hawaii - Manoa Presenter: Cheryl Foster-Hunt, USA Funds

A7 - Legislative Advocacy As much as we hate to admit it, so much of what affects our lives is a result of politics - that it's as much about who you know as it is what you know, it's as much about the "spin" as it is about the merits of your arguments, and those who often get what they want, do so because they know how "the system" works. In the world of higher education and student financial aid, how do we advocate for what we want? How do we get "the system" to work better for the students we serve? How do we get changes and improvements enacted to create better rules that are more about success and less about oversight? Join this session to hear how to become a successful advocate for the things we believe in.

Moderator: Carmen Dominguez, Texas Guaranteed Student Loan Corporation Presenters: Helena Stangle Bertram, DeVry, Inc. Vicki Shipley, National Council of Higher Education Programs

Concurrent Interest Sessions Group B B1 - Direct Loan Reconciliation This session will explain the tools available and a walk through of a reconciliation case study.

Moderator: Karen Sakutori,, Maui Community College Presenter: Virginia Hagins, US Department of Education


Session descriptions B2 - Understanding How to Use Professional Judgment for Dependency Status Overrides One of the challenges of financial aid administrators is how to properly use professional judgment when determining dependency status overrides. In this session we will review the dependency status questions, provide guidance on appropriate reasons for a dependency override, and alternatives to dependency status overrides. Case studies will be used to facilitate discussion.

Moderator: Helen Lara, Southern California Institute of Architecture Presenter: Eunice Powell, National Association of Student Financial Aid Administrators

B3 - Becoming Credit Wise and Credit Safe With the lending industry licking its wounds from the slumping housing market, the ability to borrow money has gotten tighter and tighter. Lenders aren't giving away loans as freely as they have in the recent past, meaning a borrower's credit performance becomes increasingly critical. How do they measure this? What shows up on your credit report? What impacts the scores and how do you find out what the credit agencies say about you? How can you repair your credit score? What do you do if your report is full of errors or worse, if someone else wanted to be you as much as you do?

Moderator: Helen Faith, University of Western States Presenter: Tom Ramaeker, Access Group, Inc.

B4 - Serving the Veteran Student As our nation looks forward to winding down its role in the war in the Middle East, the thousands of troops coming home, and many more who supported our efforts right from our own soil, will assimilate back into the mainstream. Our infrastructure needs to be ready to embrace them and support their efforts to return to a "normal" life. What can your campuses do to create a veteran-friendly environment? Are you sensitive to the ugly realities of war that some vets have experienced? Does your campus have staff who are well versed in the federal programs designed for the veterans? Join this session for a thoughtful discussion of what it means to show veterans our support for their service to our country's values.

Moderator: Ron Morris, Discover Student Loans Presenter: Mike MacCallum, Long Beach City College

B5 - Process Improvement: Doing the Right Things, and Doing Them Right It's been said that if you put really dedicated people into a flawed process, the process wins every time. Has your team fallen into the habit of doing things the way they’ve always been done? Are you in a comfortable "habit" pattern? If so, please join us at this session. We’ll investigate how to evaluate current processes, generate new ways of doing things and develop plans for implementation.

Moderator: Breena Conlin, Prospect Education Presenter: Terry Everson, Everson Consulting

B6 - Best Practices in Federal Work-Study Federal Work-Study provides great opportunities for students to earn aid dollars and gain valuable work skills. Learn about the rules associated with the program, funds that need to be reconciled, and the data that is required to be collected and reported. Join your colleagues in a discussion of these issues and hear the techniques, strategies and best practices they use to get the most out of this program for their students.

Moderator: David Shook, Copper Mountain Community College Presenter: Susan Shogren, USA Funds


Session descriptions B7 - Effective Financial Literacy Programs on Campus Students need to learn how to manage their money and borrow sensibly, but do we know if our financial literacy efforts and resources are making a difference? This session will allow you to get an inside look at some campuses that have measured the success of their financial literacy programs and showcase a cutting-edge project at Leeward Community College. We’ll share some recent research on the topic and give you tips and guidance on how to effectively measure the success of your programs in terms of student satisfaction, retention, and financial behaviors and attitudes.

Moderator: Abril Hunt, Washington State University Presenters: Cameron Rivera, Leeward Community College Rien Vidad, Leeward Community College

John Blaine, USA Funds Carole Ann Simpson, USA Funds

Concurrent Interest Sessions Group C C1 - Program Integrity (Session 1) This session will cover the new regulations on High School Diplomas, Ability to Benefit, Misrepresentation and Incentive Compensation.

Moderator: Jennifer Bradley, Kapiolani Community College Presenter: Virginia Hagins, US Department of Education

C2 - Are You Ready for the New Rules on SAP? New rules on satisfactory academic progress are effective July 1, 2011 – are you ready? This session will review the changes to satisfactory academic progress and discuss areas with implementation options, including appeals, academic plans, and warning and probation statuses.

Moderator: Aileen Lum-Akana, Leeward Community College Presenters: Mike MacCallum, Long Beach City College

Eunice Powell, National Association of Student Financial Aid Administrators C3 - The Year That Was and What Might Be…..An Industry Update and Discussion This year continues to bring an unprecedented amount of change to the financial aid community... final program integrity regulations that will be effective July 1, proposed regulations for gainful employment, an economy still in turmoil, new three-year cohort default rates and continued debate over the federal budget - both for FFY 2011 and 2012 to name a few. Indeed the intensity of the swirl can be overwhelming. Through it all the financial aid community continues to do more with less and serve the diverse and changing needs of students. What's next on the horizon and what's the impact of all these changes on students and schools and what will be the impact on the funding for financial aid programs? How clear is your crystal ball and what services are still needed to help students and schools succeed? Be a part of the discussion as well as the solution to ensure "Surviving in a Sea of Change"!

Moderator: Lilly Foxx, Marylhurst College Presenters: Tami Sato, Southern California College of Optometry Vicki Shipley, National Council of Higher Education Loan Programs


Session descriptions C4 - TIVAS This panel session will provide attendees with the newest information in the federal loan servicing environment. An overall presentation will include updates on recent program developments and future initiatives. Representatives from many of the servicers will also give a brief update on tools and information that will be helpful for schools and borrowers. The session will conclude with a question and answer period.

Moderator: Ashley Munro, University of Alaska - Fairbanks Presenters: Karen Dowdall-Gumin, Great Lakes Higher Education Corporation Jim Harris, Nelnet Partner Solutions Raymond Yee, Sallie Mae

C5 - The Art of Translating Federal Financial Aid Policy “It depends” is jokingly referred to as the standard answer to all financial aid questions but it appropriately reflects the black,-white-and-all-shades-of-grey nature of our business. When the regulations say “may” instead of “must,” what does that mean? When you're perplexed about a student situation and just don't know what to do, where do you turn for guidance to help you decide the best solution? Where do you find the authoritative resources to back up your decisions? As you balance your role between student advocate and steward of public funds, this session will help you find that “sweet spot” and the documentation to support your decisions to keep your auditors at bay.

Moderator: Brian Heinemann, Copper Mountain Community College Presenter: Sheryl Ross Mahoney, USA Funds

Cheryl Foster-Hunt, USA Funds C6 - Net Price Calculator The Higher Education Opportunity Act requires all eligible schools to post on their websites a Net Price Calculator designed to help students and families evaluate the institution's costs when offset by average aid offered to first-time, full time students. What information is needed to create the calculator? What information is it required to provide? How can you use this calculator to best represent your school and provide students with more than just basic information? How have schools and service providers seized on this opportunity to maximize the online "face" time?

Moderator: Cathy Bio, Maui Community College Presenters: Jeff Scofield, University of Hawaii, Hilo John Blaine, USA Funds

Carole Ann Simpson, USA Funds C7 - Getting the Most Out of NSLDS The National Student Loan Data System - what started out as a repository for student loan information has now become the go-to place for information on a student's federal financial aid history. From transfer monitoring to tracking borrower activity, annual/aggregate loan limits to two Pell Grants in one award year, this is the place to be. Learn how to use the NSLDS reports to estimate and manage your default rates, and implement data driven initiatives. How do you get the most out of the NSLDS? Join this discussion to hear how others use it and share your experiences, pains and discoveries. Are there any secret passageways?

Moderator: Carmen Dominguez, Texas Guaranteed Student Loan Corporation Presenter: Misty Myre, Apollo Group


Session descriptions Concurrent Interest Sessions Group D D1 - Program Integrity (Session 2) This session will cover the new regulations on State Authorizations, Credit Hours, Written Agreements and Gainful Employment.

Moderator: Mindy Bergeron, John F. Kennedy University Presenter: Bruce Honer, US Department of Education

D2 - Fraud and Abuse Student financial aid becomes bigger and bigger business every year. As the morally bankrupt and ethically deficient get more and more creative, it's up to the good guys at the OIG to go after them. How can we partner with our Special Agents to put a stop to the black eye they give our industry? The OIG will discuss the latest financial aid fraud schemes, growing concerns, and recent trends involving on-line education.

Moderator: Brian Heinemann, Copper Mountain Community College Presenter: Isabel Benavidez, Office of the Inspector General, US Department of Education

D3 - Debt Management – Strategies for the Real World The longer you stay in school, the more it costs. No brainer, right? One can only hope this concept isn't lost on students who stay in school longer and typically rack up more debt. But is there a psychology associated students the more educated they get, that hinder their financial common sense, that make them think they're immune to the relatively simple concept that you shouldn't spend more than you make? Join this conversation and hear how these veterans have learned to get an effective message across, and employed successful strategies to help their students get a handle on borrowing and spending. Don't forget to bring your successful experiences to share.

Moderator: Christina Gann Munguia, Stanford University Graduate School of Business Presenters: Colleen MacDonald, SimpleTuition

Kim Siwarski, Access Group, Inc. D4 - Who Borrows Most? The death of FFELP, the rebirth of Direct Loans, a federal spotlight on private loan certification … Student loan issues have been at the center of our institutional and national priorities this year. While we have been consumed with how these changes affect financial aid offices, we must also consider how these loans affect our students. What does a “typical” student borrow? Which students are at risk for repayment difficulty? How does undergraduate indebtedness affect financing a graduate education? This session will review the 2009 College Board report Who Borrows Most: Bachelor’s Degree Recipients with High Levels of Student Debt and its implications for loan counseling, financial literacy, and repayment options.

Moderator: Kim Harada, Maui Community College Presenter: Mary Booker, Pomona College

Eddie Arteaga, The College Board


Session descriptions D5 - The Art of Translating Federal Financial Aid Policy “It depends” is jokingly referred to as the standard answer to all financial aid questions but it appropriately reflects the black,-white-and-all-shades-of-grey nature of our business. When the regulations say “may” instead of “must,” what does that mean? When you're perplexed about a student situation and just don't know what to do, where do you turn for guidance to help you decide the best solution? Where do you find the authoritative resources to back up your decisions? As you balance your role between student advocate and steward of public funds, this session will help you find that “sweet spot” and the documentation to support your decisions to keep your auditors at bay.

Moderator: Elise Sanders, Sallie Mae Presenter: Sue Shogren, USA Funds

Sheryl Ross Mahoney, USA Funds D6 - Understand and Manage Your Cohort Default Rate Every year your school receives its Cohort Default Rate (CDR) from the Department of Education – a measure of school performance and administrative capability. Some years it goes up, others it goes down, and for the next few years with the CDR changing from a 2-year to a 3-year rate, understanding it becomes a bit more complex. How is this number calculated? How significant is each defaulter to your rate? Are there things you can do that will have a direct impact on that number? Gain a better understanding of Cohort Default Rates and the strategies and dynamics that can affect your school’s ability to participate in Title IV.

Moderator: Jannine Oyama, Honolulu Community College Presenter: Paul Mittlehammer, National Student Loan Program

D7 - Awarding and Packaging For many students, the award letter is the long-awaited answer to their big question: "How much do I get?" For some schools, the methodology to arrive at the final offer can be a simple matter of assembling whatever federal aid is available and meeting as much need as possible. For others, it's a much more complex orchestration of resources and priorities. What are the basic concepts you need to know to package and award? What information do you need to disclose and when? How do some schools use this process as a recruitment and/or retention tool, or integrate debt management as part of the strategy? Join this discussion and share your awarding philosophy!

Moderator: Jack Edwards, Stanford University Graduate School of Business Presenters: Kathleen Clark, Chapman University School of Law Wendy Olson, Whitworth University

Concurrent Interest Sessions Group E E1 - Program Integrity (Session 3) This session will cover the new regulations on Verification and R2T4.

Moderator: Gregg Yoshimura, University of Hawaii - Manoa Presenter: Bruce Honer, US Department of Education


Session descriptions E2 - PJ – From Basics to the Advanced Beyond Professional Judgment Basics, this session opens the floor to a more philosophical discussion of some of the tougher issues. How do your personal ideals influence the PJ culture in your office? Getting below the surface of student/family issues, how do you come to the right thing to do? What are some of the most difficult cases to deal with, the ones that keep you up at night? How do you handle the appeals that get to the Dean? And of course, how do you make decisions that are beyond ethical reproach? Come ready to discuss your thoughts and have your ideals challenged in a safe, yet outside-the-box environment.

Moderator: Kathy Tapia, Paradise Valley Community College Presenters: Mike MacCallum, Long Beach City College Tanya Grigg, Samuel Merritt University

E3 - Getting Things Done: The Art of Stress-Free Productivity If you often feel overwhelmed by everything that crosses your desk, and you can’t find the information you need to prepare for your next meeting, attend this session to learn how to make your life more organized, focused, and productive. Hear the concepts presented in two books: “Getting Things Done,” by David Allen, and “Death by Meeting,” by Patrick Lenzioni, to discover strategies for finding your way through the clutter and the chatter.

Moderator: Misty Myre, Apollo Group Presenter: Carole Ann Simpson, USA Funds

E4 - How America Pays for College 2010 Approximately 20 million Americans attended college in academic year 2009-10. Now in its third year, Sallie Mae’s national study conducted by Gallup, How America Pays for College 2010, illustrates why families prioritize the investment in college and, more importantly, how those with students ages 18-24 met the rising cost of earning an undergraduate degree. As the US economy enters its third year of instability – the results of the 2010 study are an invaluable resource for schools to learn more about how families faced escalating education expenses, made decisions about what schools students will attend and utilized various funding sources.

Moderator: Peter Hurley, College of Southern Nevada Presenter: Raymond Yee, Sallie Mae

E5 - Return of Title IV Funds When Title IV recipients receive their awards, there's an implied contract that they "earn" their public educational assistance by attending classes and completing their courses. As taxpayers, that's what we expect. But when the student withdraws or otherwise breaks that contract, there are a myriad of twists and turns in determining the amount of funds to return, to whom it should be sent and from whom it's supposed to come. Attend this session to get a better understanding of the worksheets and the logic behind the process.

Moderator: Robert Yamashita, Kapiolani Community College Presenter: Susan Shogren, USA Funds


Session descriptions E6 - Financial Literacy, Debt Management and Default Aversion - Finding Synergy for Success When it comes to student success, there are probably as many definitions as there are tools being used. But we can all agree that one critical measure is a borrower who can navigate and manage repayment of higher education debt. There is no magic bullet, no single solution. Rather, a combination of strategies seems to be the best approach. What tools and resources are available? Who do they target? Can offering financial literacy programs really help a school’s cohort default rate? How can you assist borrowers through the maze of repayment when they have multiple servicers? With the national student loan cohort default rate rising to 7 percent, the need for cost-effective ways to manage and prevent defaults is ever-more apparent. Join the conversation on how we can all help students and borrowers succeed and use the synergy of a multipronged approach.

Moderator: Lesley Phelps, DeVry, Inc. Presenters: Karen Dowdall-Gumin, Great Lakes Higher Education Corporation Jeff Rudolph, Loan Science, Inc.

Heidy Santizo, DeVry, Inc E7 - Consumer Information – Who’s Responsible for What? It’s time to do consumer information checkup! This session will walk you through disclosures and requirements for Financial Aid, general college information, fire and safety and other requirements. Who on your campus is responsible for compliance? We will also discuss some of the changes and requirements that HEOA requires as of July 1, 2010. This session will provide you with some resources and allow you to share practical ideas on how to maintain compliance with consumer information requirements.

Moderator: Jonathan Choy, Biola University Presenter: Laurie Wolf, Des Moines Area Community College

Concurrent Interest Sessions Group F F1 - Program Integrity (Session 4) This session will cover the new regulations on SAP and Repeat Coursework.

Moderator: Ron Noborikawa, Pacific Lutheran University Presenter: Virginia Hagins, US Department of Education

F2 - Using NASFAA Tools to Ensure Title IV Compliance NASFAA staff will present different strategies for using NASFAA’s financial aid management tools to enhance student services, improve program administration, and monitor compliance with Title IV financial aid program law, regulations and sub-regulatory guidance. Staff will demonstrate how to use NASFAA’s Policies and Procedures Tools, Self-Evaluation Guide, Program Eligibility Checklist, Using Federal Tax Returns in Need Analysis, Award Letter Evaluation Tool, and Monographs, to name a few. The session will also highlight best practices and ways that you can use these user-friendly tools to enhance daily aid office operations, collaborate with others on campus, and stay in compliance with federal regulations.

Moderator: Shelle, Riehl, St. Martin’s University Presenter: Eunice Powell, National Association of Student Financial Aid Administrators


Session descriptions F3 - IBR and PSLF – It Isn’t Just for Public Defenders Confused by the jumble of letters? Well, listen in! For those considering a career in public service, the Income-Based Repayment and Public Service Loan Forgiveness options are generally recognized as the most advantageous to a borrower. Yet, while most think of public service as working as a public defender or government employee, this program goes far beyond the world of legal or government careers. It also brings a whole new realm to debt management and loan counseling. Often referred to simply as IBR and PSLF, these programs provide income sensitivity, potential federal subsidy, longer repayment and forgiveness. On the surface, it sounds like the answer to all the student loan repayment woes, but you may want to look deeper. And wait till you see the formula, which looks daunting at first, but with a skilled trainer, you can master it too, just in time for delivering your own exit counseling sessions! Join this session to gain insight into this often misunderstood benefit.

Moderator: Hansford Chock, University of Hawaii - Manoa Presenter: Tom Ramaeker, Access Group, Inc.

F4 - The College Completion Agenda In 2008, the College Board’s Commission on Access, Admissions and Success in Higher Education issued a challenge to increase the proportion of 25-34 year olds who hold a postsecondary degree or higher to 55% by 2025. The College Completion Agenda is a way to measure our progress. Learn about how this new resource will help educators, parents, students, and policy makers understand where the nation stands in relation to that goal. “Best practices” will also be shared by professionals who are implementing changes to make America a world leader in educational attainment. Of the 10 recommendations, the session will focus on:

• #7 Provide more need-based grant aid while simplifying and making financial aid processes more transparent

• #8 Keep college affordable • #9 Dramatically Increase College Completion Rates

Moderator: Susan Murphy, University of San Francisco Presenters: Eddie Arteaga, The College Board

F5 - The Elements of Public Speaking Public speaking is considered to be the #1 fear among adults. Are you one of them? Does the thought of speaking in public make you nervous and uncomfortable? Take it from one of your WASFAA colleagues who has worked hard to overcome her fears and learn some of the tips that can give you the three "C's" for public speaking — clarity, confidence and command.

Moderator: Gene Dobies, Discover Student Loans Presenter: Cheryl Foster-Hunt, USA Funds

F6 - Outsourcing: Products & Services for the Future In today's changing marketplace, a whole set of traditional resources that we're accustomed to have either disappeared or re-tooled. New service-providers have entered the market to fill imaginative niches. Still others have developed services that are creative and affordable. Are you thinking of outsourcing services in your office? Have budget cuts forced you to think of new ways to fulfill old responsibilities? How are others capitalizing on the efficiency of industry experts to improve services for much less than it costs to do it themselves? Hear from professionals about how schools have considered outsourcing as a solution to their business challenges. From managing call volume to ensuring compliance, from third-party processors to automated solutions, if you have a need, there's probably someone you can call.

Moderator: Candice Wong, Heald College Presenters: Bill Bradfield, Perceptis, LLC Matt Johnner, Global Financial Aid Services


Session descriptions F7 - Loan Forgiveness and Cancellation There are a variety of loan forgiveness and cancellation programs and provisions that are often out-of-sight, out-of-mind when financial aid is discussed. Congress seems to be updating that list all the time. What's offered at the federal level? What are they intended to accomplish? When is consolidation required? How can you use these programs as part of enrollment and debt management? Get your ideas here and find out where to go to get the right information for your students.

Moderator: Colleen MacDonald, SimpleTuition Presenter: Jon Potter, Nelnet Partner Solutions


In the Beginning: The Birth of WASFAA By Dan Messersmith At a meeting of the Committee on Financial Aid, of the Regional Western Membership of the College Scholarship Service, on March 10, 1966, the following proposal was made:

“The Committee discussed the proposal for a Western Regional Assembly of the CSS. A Regional Assembly would parallel the CSS Assembly with committee members elected by the Assembly rather than appointed by the Executive Committee of the Western Regional Membership. The Primary advantage of such an Assembly would be the formation of a professional association of financial aid officers which might counter-act a proliferation of financial aid associations.”

It would take an additional twenty-one months for this seed of an idea to germinate but on, January 13, 1969, between the hours of 5 pm and 6 pm, in Continental Ballroom No. 6 of the San Francisco Hilton, WASFAA was created. The proposed WASFAA Constitution was adopted, the Constitution of NASFAA was ratified, and officers and delegates to the National Council of NASFAA were elected. To read more about the history of WASFAA, please visit the WASFAA web site, www.wasfaa.org.

http://www.wasfaa.org/


2010 WASFAA Business Meeting Minutes Tuesday, April 20, 2010- Coeur d’Alene, ID President Mindy Bergeron called the meeting to order at 8:34 a.m. Minutes were reviewed from page 30 of the 2010 Conference program. No changes were posed. Bert Logan made a motion to approve the minutes. Ted Malone seconded. Vote: all in favor, motion passed. Treasurer Peter Miller reviewed the current Treasurer’s report as of April 15. The checking account balance was $1,113.10 and the maximize account was $299,351.27 for a checking account total of $300,464.37. It was pointed out the FDIC coverage is $250,000 and that multiple bank accounts are going to be opened at different financial institutions to meet the FDIC coverage. The T-Bill has a low percentage rate growth and will mature at $400,000. The Vanguard account is also moving up slowly. The asset reserves help cover contractual obligations and help keep the organization going. The operating budget was reduced and the Executive Council is looking for ways to reduce dependency on the asset reserves and generate more income. One of the changes that has been made is to not sign contracts out too far in advance now. Leonard Walker, Site Selection Chair, has been getting great rates and deals for upcoming events and meetings as well as creating relationships with hotels. The operating budgets over the last three years were reviewed as follows: FY2008: $530,875; FY2009: $258,930; 2010: $248,350. All sources of revenue are down. As a reminder, membership dues, trainings, and conferences all support the continuation of the organization. The majority of the money generated is going back into training. No questions posed for the Treasurer’s report. Catherine King-Todd made a motion to accept the Treasurer’s report. Kay Soltis seconded. Vote: all in favor, motion passed. Mindy Bergeron completed the WASFAA award distribution. Awards given throughout the 2010 Conference are as follows: Distinguished Service: Tami Sato and Bert Logan; Outstanding New Professional: Ashley Munro and Nicole Doering; Outstanding New Volunteer: Breena Conlin; Lifetime Membership: Pat Hurley and Bill Boyd; Committee of the Year: Newsletter; President’s Award: Luhui Whitebear and Renee Davis. Mindy Bergeron gave a thank you to everyone for all of the support over the past year. She attended seven state conferences and all had an increase in attendance. Federal Relations has had a busy year. There was also a Core Activities Task Force led by President-Elect Sandi Guidry that condensed the twenty-four committees down to fourteen. Upcoming events are: Summer Institute from June 6-11, 2010 at Tempe, Arizona; MLI in February 2011 at Lake Tahoe, Nevada; Annual Conference starting April 17, 2011 at Honolulu, Hawaii. The Training Committee purchased web software to hold webinar trainings. Spring Training is coming up. States can also contract for a license to use the software. Mindy Bergeron stated that it has been a great year. The 2010 Conference Committee was recognized. The gavel was then passed to President-Elect Sandi Guidry. Sandi Guidry thanked Mindy Bergeron and presented her with the WASFAA President’s Award. Sandi Guidry noted that she is the 42nd WASFAA President and the first president from Nevada. Everyone was encouraged to volunteer. The WASFAA fiscal situation is being taken very seriously to ensure continuation of the organization. The 2010-2011 Executive Council was introduced. Jack Edwards gave information on the 2010 Summer Institute. It will be held from June 6-11, 2010 at the Arizona State University Honor’s College in Tempe, Arizona. Sue Shogren gave an update on Spring Training. Registration will be open soon for a spring series of trainings late May and June. Communicating with students is the theme of the series. The training will be a web based platform with site registration to allow multiple viewers. Membership is required for the person signing up and encouraged for everyone in attendance. A survey was just launched to gather data for the training. The Training Committee will evaluate what NASFAA is doing for Fall Training. Wendy Olson gave an update on the 2011 Management and Leadership Institute. It will begin February 14, 2011 at Lake Tahoe, Nevada. More information will be posted soon. Sandi Guidry presented Mindy Bergeron with a gift for her year as President and Ron Lee with a gift for facilitating the Transition Meeting. There was a reminder that the Idaho state meeting is scheduled for the day after the 2010 WASFAA Conference. 205 people attended the Conference this year. If everyone brings one person next year, we will double the attendance. No old or new business was posed. Colleen MacDonald moved to adjourn the meeting. Brian Heinman seconded. Vote: all in favor, motion passed. The meeting was adjourned at 9:30 a.m. The Coeur d’Alene Resort staff was then thanked for all of their work throughout the Conference.


2010-2011 WASFAA Executive Council President Sandi Guidry CA President Yvonne Guiterrez-Sandoval University of Nevada, Reno Pitzer College Reno, NV Claremont, CA President-Elect Kay Soltis ID President John Bender III Pacific Lutheran University Lewis-Clark State College Tacoma, WA Past President Mindy Bergeron NV President Neil Woolf John F. Kennedy University Nevada State College Pleasant Hill, CA Henderson, NV Vice-President Adam Hatch OR President Patti Brady-Glassman Hawaii Pacific University Oregon State University Honolulu, HI Corvallis, Or Treasurer Peter Miller Pacific Islands Jeff ScoField Truckee Meadows Community College President University of Hawaii - Hilo Reno, NV Hilo, HI Secretary Luhui Whitebear WA President Rebecca Wonderly Confederated Tribes of Grand Ronde Seattle University Grand Ronde, Or Seattle, WA AK President Ted Malone Rep At Large Jackie Alleyne-McCants University of Alaska – Anchorage edac University of Alaska - Fairbanks

Anchorage, AK Fairbanks, AK AZ President Erin Wilborn Rep At Large Barbara Bickett Prescott College Segmental Western Career College Prescott, AZ Proprietary Mission Viejo, CA Federal Liaison Marianna DeekEn US Department of education

2010-2011 WASFAA Committee Chairs

Awards/ Tami Sato Newsletter Judy Saling Scholarships Southern Calif College of Optometry University of Oregon Bylaws Kay Soltis Membership Tracy Lehman Pacific Lutheran University Oregon Institute of Technology Communications Judy Saling Nom & Mindy Bergeron University of Oregon Elections John F. Kennedy University Conference Frank Green Policy & Kay Soltis Travel Institute of the pacific Procedures Pacific Lutheran University Electronic Renee Davis JRSMLI Wendy Olson Services Nevada System of Higher Education Whitworth University Federal Kevin Jensen Site Leonard Walker Issues College of Western Idaho Selection University of Nevada, Reno Fiscal Steve Herndon Strategic Mindy Bergeron Planning CSU – Bakersfield Planning John F. Kennedy University Fund Colleen MacDonald SDBSI Catherine King-Todd Development EdFund/SimpleTuition 2010 Chair ThunderBird School of Mgmt. Grad/Prof Kevin Jensen Training Susan Shogren

College of Western Idaho co-chair Nela/USA FUnds Historical Renee Davis Training Nichole Doering Archives Nevada System of Higher Education Co-Chair Razzle Dazzle College, INC. Volunteer Tracy Lehman Development Oregon Institute of Technology


2011-2012 WASFAA Executive council President Kay Soltis CA President Lynn Fox Pacific Lutheran University University of the Pacific Tacoma, WA Stockton, CA President-Elect Jack Edwards HI President Candice Wong Stanford University – Graduate School Heald College Stanford, CA Honolulu, HI Past President Sandi Guidry ID President Jennifer Zimmers University Of Nevada, Reno College Of Southern Idaho Reno, NV Twin Falls, ID Vice-President Ashley Munro NV President Scott Nielsen University of Alaska - Fairbanks great basin College Fairbanks, AK Elko, NV Treasurer Peter Miller OR President Bert Logan Truckee Meadows Community College Lane Community College Reno, NV Eugene, OR Secretary Wendy Olson WA President Darcy Keller Whitworth University University of Washington-Seattle Spokane, WA Seattle, WA AK President Elizabeth Ziegelbein Rep At Large Luhui WhitebEar Career Academy edac Confederated Tribes of Grand Ronde

Anchorage, AK Grand Ronde, Or AZ President Katharine Baggatt Rep At Large Sun Ow The university of Arizona Segmental Great Lakes Higher Education Tucson, AZ Proprietary Sausalito, CA Federal Liaison Virginia Hagins US Department of education

2011-2012 WASFAA Committee chairs Awards/ Breena Conlin Membership Abril Hunt Scholarships Prospect Education Washington State University-

Vancouver Bylaws Jack Edwards

Stanford University – Graduate School Nom & Sandi Guidry Elections University of Nevada, Reno

Conference Co Mary San Agustin Palomar College Policy & Jack Edwards

Procedures Stanford University – Graduate Conference CO Tracey Lehman School

Oregon Institute of Technology JRSMLI Laura Hughes

Electronic Renee Davis Lewis-Clark State College Services Nevada System of Higher Education

Site Leonard Walker Federal Kevin Jensen Selection University of Nevada, Reno Issues College of Western Idaho ST. Pres. Mindy Bergeron Fiscal Steve Herndon Liaison John F. Kennedy University Planning CSU – Bakersfield

Strategic Sandi Guidry Fund Sun Ow Planning University of Nevada, Reno Development Great Lakes Higher Education

SDBSI Jim White Grad/Prof Mindy Bergeron 2010 Chair Gonzaga University

John F. Kennedy University Training Adam Hatch

Historical Renee Davis co-chair Hawaii Pacific University Archives Nevada System of Higher Education Training Nichole Doering Newsletter Judy Saling Co-Chair Razzle Dazzle College, INC. University of Oregon

Volunteer Tami Sato Development Southern Calif College of Optometry


wasfaa Past presidents

2009-10 Mindy Bergeron 1987-88 Nancee Langley

John F. Kennedy University Olympia College

2008-09 Patricia Peppin Nancy Pitman (10/87) Mesa Community College Mesa Community College

2007-08 Doug Severs 1986-87 Dorothy Sexton Idaho State University California State University – Long beach

2006-07 Tami Sato 1985-86 Diane Tsukamaki Southern California College of Optometry Lewis & Clark College

2005-06 Mark S. Herndon 1984-85 Kathleen W. Little California State University – Bakersfield University of California – Santa Cruz 2004-05 James White 1983-84 Alan F. Shipley Seattle University Northern Arizona University 2003-04 Kate Peterson 1982-83 Thomas M. Rutter Oregon State University University of California – San Diego 2002-03 Catherine King-Todd 1981-82 Richard E. Pahre Thunderbird – The garvin School of Oregon State University International Management 2001-02 Addalou Davis 1980-81 Ellis C. Gedney McGeorge School of Law San Francisco State University 2000-01 Doug Severs 1979-80 Kathleen McCullough Idaho State University Idaho State University 1999-00 Ted Malone 1978-79 Donald R. Ryan University of Alaska-Anchorage San Jose State University Julie Arthur-Yeager 1977-78 Merle L. Lange College of the Redwoods Glendale Community College 1998-99 Ted Malone 1976-77 Gene S. Miller University of Alaska-Anchorage Pasadena City College 1997-98 Youlanda Copeland-Morgan 1975-76 Charles R. Fields Harvey Mudd College University of Alaska 1996-97 Jerry Sims 1974-75 Lola J. Finch Art Center College of Design Washington State University 1995-96 Rick Weems 1973-74 Robert Huff Warner Pacific College Stanford University 1994-95 Susan Murphy 1972-73 Terrance R. Brown University of San Francisco Oregon Technical Institute 1993-94 Greg Ball 1971-72 Richard T. Wooden Oregon Health Sciences University Arizona State University 1992-93 Starla Satchell 1970-71 H. Carroll Parish California State College – Sacramento University of California – Los Angeles 1991-92 Dan Davenport Richard T. Wooden (6/70) University of Idaho Arizona State University 1990-91 Paul Phillips 1969-70 William L. Baker California State University – San Marcos University of Washington 1989-90 Dan Messersmith Mohave Community College 1988-89 Georgette DeVeres Claremont-McKenna College


Wasfaa honorary members

2004 Edward Kennedy – US Senate 1996 Paul Simon – US Senate 2002 Dallas Martin – NASFAA 1996 Clairborne Pell – US Senate 2000 Larry Gladieux – The College Board 1996 Mark O. Hatfield – US Senate 1998 Jeff Baker – Department of Education 1994 Linda Brown Thompson – Private Citizen 1996 William Ford – US House of Representatives 1994 Cheryl Brown Smith - Private Citizen

Wasfaa lifetime members

2009 William Boyd – San Diego State University

2009 Patricia Hurley – Glendale Community College

2008 Jim White – Gonzaga University

2007 Marianna Deeken – Us Department of Education

2006 Nancee Langley – University of Nevada, Reno

2006 David Allen – Multnomah Bible College

2005 Julie Arthur – Us Department of Education

2005 John Anderson – Cal Poly

2004 Susan Murphy – University of San Francisco

2004 Rick Weems – University of Alaska – Anchorage

2003 Sister Dale Brown – University of San Diego

2003 Addalou Davis – University of the Pacific, McGeorge School of Law

2003 Willie Jones – Compton Community College

2002 Howard “Buck” McKeon – Us House of Representatives

2001 Paul Phillips – CSU – San Marcos

2000 Jerry Sims

2000 Ray Steiner – Scottsdale Community College

1998 Dan Messersmith – Mohave Community College

1997 Don Ryan – San Jose State University

1996 Richard E. “Dick” Pahre – Oregon State University

1995 Nina Pruneda – Department of Eduation

1995 Robert Huff – Stanford University

1995 Judie Crummel – Department of Education

1994 Patricia Stewart-Harris – Cal State University, Los Angeles

1994 Lola Finch – Washington State University

1993 Annabelle Fong – University of Hawaii, Manoa

1992 Gene Miller – Pasadena City college


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