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“…wewantastrategicplanthatisvisionary,thattalksaboutthewayweshouldbethinkingaboutimportantinformationtechnologytosupportthecoreofresearchandteachingefforts.”President John L. Hennessy, Stanford University

ITServicesStrategicPlan

U p d a t e d F e b r u a r y 1 9 , 2 0 1 0 v 2 2

DRAFT

2 ITServicesStrategicPlanDRAFTv22

TableofContentsIntroduction..................................................................................................................................................................3 University Engagement ...........................................................................................................................................4 University IT Environment ....................................................................................................................................4 IT Services Vision .......................................................................................................................................................6 IT Services Mission....................................................................................................................................................6 IT Services Technology Principles......................................................................................................................7 IT Services Roadmap ................................................................................................................................................8 The Future.....................................................................................................................................................................8

About this document This document is a highlevel Strategic Plan, intended for communication with IT Services’ clients. It articulates IT Services’ vision, mission, goals, strategies, and initiatives. IT Services is working on an Implementation Plan that will include supporting detail for use by IT Services workgroups and individuals.

ITServicesStrategicPlanDRAFTv22 3

IntroductionIT Services’ Strategic Plan looks into the future to anticipate the information technology needs of Stanford University, focusing specifically on FY2010 to FY2012. Our unique contribution to Stanford is our ability to lead change and to adopt new services and tools, while at the same time supporting and maintaining systems that Stanford people need to do their daily work.

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The purpose of IT Services is to support the research, academic, and business priorities of Stanford by delivering information technology services and support that are enterprise‐wide in scale and impact, yet flexible and adaptive enough to meet local needs. We strive for relevant and timely solutions, ensuring that Stanford’s IT infrastructure keeps pace with technology advances in the world at large. Specifically, IT Services leverages IT to: Provide 24/7 enterprise IT infrastructure services; Achieve economy‐of‐scale efficiencies to reduce the level of IT overhead around the University; Enable schools, departments, and programs to leverage University IT infrastructure to meet their

goals and priorities; Provide leadership on technology directions; collaborate with local IT organizations to

determine best service providers; and Provide reliable, available, secure IT services and solutions.

This plan was influenced by internal factors and drivers within the University and our organization, as well as external trends within our industry.


UniversityEngagement

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This plan reflects our collaborations with leaders in Stanford’s seven schools, the Dean of Research, C‐ACIS, key faculty advisors, Campus IT members, business system owners, and Administrative Systems. The Annual Client Satisfaction Survey data and outcomes from our own internal assessments, continuous client contacts, as well as other client‐related metrics also played a critical role in defining the context of this strategic plan. The following table summarizes sources of feedback, input, and governance and their impact on the IT Services Strategic Plan. (Expanded details will be included in the IT Services Implementation Plan.) Description Role ImpactonITServices

BudgetGroupandCapitalPlanning

Decision‐making:Provost‐ledgroups

Reviewbudgetandcapitalprojectplans

Annualandcapitalfundingincreasesandreductions

SystemsGovernanceGroup(SGG)

Decision‐making:VPBusAffairs‐led

Approveannualsystemsprojects

Annualprojectfundingapproval

CommitteeonAcademicComputingandInformationSystems(C‐ACIS)

Advisory:SubcommitteeoftheFacultySenate

Adviseonprioritiesandtechnologydirections

ITinfrastructurealignmentwithteaching,learning,andresearch

UniversityManagementGroup(UMG)

Advisory:AdministrativeDeansandCentralOfficeAdministration

Adviseonpolicychangesandnewservices

Implementationapproachandtiming

ResearchFaculty Advisory:Representativegroupof50computationalresearchers

Adviseonresearchcomputingdirections

Prioritiesandresearchcomputingservices

CampusIT Advisory:SchoolandDepartmentITStaff

Adviseoncoordinationofcampus‐widetechnologysolutions

Technologyprioritiesandplanning

CampusPartners Advisory:IndividualprojectclientgroupsandkeyUniversityleaders

Adviseonlarge‐scaleprojectsandinitiatives

Implementationapproachandtiming

Students

Advisory:ASSUOfficers(representing Stanford student body)

Adviseonstudentneedsfortechnologyinfrastructure

Technologypriorities


UniversityITEnvironment “In the last 45 years, we’ve had eight years prior to this year in which the investment returns from the endowment were negative. In the worst year, it was down 8%. This year, we believe [it’s going to be] about 30% down. So it is truly an unprecedented budgeting event…. If we approach reductions right, we will emerge an even stronger university.”

Provost John Etchemendy, January/May 2009 Addressing the pressures on Stanford’s budget requires hard decisions. The notion of how to best rationalize resources, including IT resources, was discussed at the September 2009 University Cabinet Retreat. Computing at Stanford is distributed, with comprehensive enterprise IT responsibility shared between IT Services, other enterprise IT providers (e.g., Administrative Systems and SULAIR), and schools and administrative units. The following diagram portrays the relationship of the distributed elements.

IT Services structures its relationships with distributed, specialized IT providers to enable their missions, enhance local control, and eliminate duplication of effort. This is a dynamic relationship that continues to evolve. Given recent and likely continuing budget constraints, there are opportunities to further reduce redundancy in services across campus. Some of these opportunities for expanded service include: Local Area Network Administration Systems Administration, Desktop Support Web Services and Collaboration Solutions

Application Administration and Support Computational Research Support Storage


ITServicesVision IT Services adapts and delivers information technology to support research, learning, and teaching at Stanford University. IT Services staff provide technology leadership, defining and applying best practices while generating innovative solutions to meet the unique requirements as a research university. Our solutions are enterprise‐wide in scale, yet adaptive to local needs. Within this framework, we will: Deliver services that are secure, scalable, and sustainable.

Enable research computing through shared facilities and support.

Provide centralized services with local control.

Deliver flexible infrastructure to facilitate collaboration.

Simplify business models, processes, and delivery.

Reduce the total cost of IT at Stanford.

ITServicesMission

STANFORDCOUNTSONITSERVICESTO:

SupportUniversityandResearchComputing

ProvideCommunicationsandCollaborationInfrastructure

DeliverServiceandOrganizationalExcellence


ITServicesTechnologyPrinciplesIT Services applies “common sense” principles designed to create a more unified IT culture at Stanford and to guide strategic planning. Our goal is to adapt innovation where appropriate (e.g., targeted innovation), and as much as possible to offer centralized technology solutions with local control. These principles inform our decision‐making about technology. ITServicesTechnologyPrinciples

Automated: We strive to automate routine and manual tasks related to every aspect of service deployment and provisioning. We implement automation that enhances efficiency and allows us to successfully scale support to the entire campus.

Community Driven: We partner with the campus, vendors, peer institutions, and the technology community at large to share and develop good practices and to steer the future direction of technology to meet Stanford’s needs. Our priority is to provide as many local control and self‐service solutions to the campus as is feasible.

Foundational/Scalable: We will focus on deploying technology that is useful across the largest possible set of users, that can serve as the foundation and building blocks for more specialized services, and that is secure, stable, reliable, robust, well‐documented, and easy to integrate with. We deploy systems and services that can be scaled at‐will without altering the basic design or architecture of the system.

Targeted Innovation: We develop innovative approaches when needed to address Stanford’s unique requirements. We make targeted investments in areas of technology innovation that we expect will provide significant benefit to the University.

Integrated: We choose technologies that can leverage existing infrastructure. We avoid divergent implementations of standard technology that require additional cost, training, or which add to user confusion. We encourage vendors to make their products integrate with our existing infrastructure and require interoperable solutions.

Open Standards: We strive to use technology that follows proven and published standards with multiple interoperable implementations, whether open source or commercial. When appropriate, we select technologies that are vendor agnostic, allow for conversion of data, and integrate easily with other products.

Secure: We select technologies and design systems that inherently consider information security. We require that a system's first line of defense is in its own design and that layers of security external to the system add but do not replace this inherent design requirement.

Sustainable: We design, select, and maintain technologies that minimize resources (energy, materials or space) consumed in their operation. We consider the entire lifecycle of equipment: acquisition, deployment, operation, decommissioning and disposal.


ITServicesRoadmap Proposed FY1012 Projects and Milestones (revised December 2009)

STANFORDCOUNTSONITSERVICESTO:

SupportUniversityandResearchComputing

1. ComputingFacilitiesCapacityExpansionEnable research computing through shared facilities and support o FY2010CompleteForsythePhase2;ApproveForsythePhase3;ImplementProductionServerVirtualizationo FY2011CompleteForsythePhase3(ResearchComputing);ImplementProductionClusterComputing;ApproveSRCF1o FY2012BeginconstructionofSRCF;CompleteadditiontoLivermoreADC2(BusinessContinuity)

2. SustainabilityandContinuityDeliver services that are secure, scalable, and sustainable o FY2010ImplementMulti‐SiteDataReplication;ImplementSustainableITPracticeso FY2011ImplementCloudComputingSolutions;BenchmarkRecoveryMeasureso FY2012EstablishCENIC3Co‐locationforDisasterRecovery

3. SecurityandDataProtectionDeliver tools and services to secure University electronic resources o FY2010ImplementSecureEmail,SelfRegistrationforSmartPhones,andIntrusionDetectiono FY2011ImplementManagedDesktopServicesandMobileDeviceSecurity;ExpandIdentityManagementServiceso FY2012ImplementBusinessContinuityDataProtectionandEventCorrelationAutomation

ProvideCommunicationandCollaborationInfrastructure

4. NextGenerationCommunicationServicesProvide centralized services with local control o FY2010RolloutConvergedCommunication(VoIP)Over4Years;ImplementIPv6forExternalServiceso FY2011UpgradeSUNet(VirtualizedNetworkBackbone);ImplementIPv6forCampusandWiMax‐basedServiceso FY2012UpgradeDepartmentalNetworkBandwidth;AutomateNetworkFailureDetection/Correction

5. Campus‐wideCollaborationSolutionsandWeb‐basedServicesDeliver flexible infrastructure to facilitate collaboration o FY2010ImplementStanfordInstantMessaging(IM)andSUNetIDforLifeo FY2011ImplementFull‐FeaturedSurveyToolandIntegratedCollaborationPlatformo FY2012SimplifyWeb‐basedInterfacetoSQLDatabases;OutsourceStanfordEmailandCalendar

6. EnterpriseStorageSolutionsOffer costeffective and selfprovisionable services o FY2010ImplementSelf‐HelpStorageUsageTools;ImplementSecureFileServiceso FY2011ImplementCloudStorageService;ImplementStorageSolutionsforResearchComputingo FY2012ImplementZeroDowntimeDataMigrationandGeodiverseDataProtection

DeliverServiceandOrganizationalExcellence

7. Client‐FocusedITLeadershipReduce the total cost of IT at Stanford o FY2010ImplementClientRelationshipManagement(CRM);DeliverStanfordTechnologyLeadershipProgram(STLP)o FY2011ImplementNewClient‐FacingMetricsandMonitoringDashboard;LeverageStrategicSourcing o FY2012Pursueresearchandcloudcomputingsolutions

8. BusinessandProcessEfficiencySimplify our business models, processes, and deliveryo FY2010CompleteConvergedCommunicationsBusinessModel;CompleteCMDB4Phase1o FY2011ImplementAutomatedRequestFulfillment,NewBusinessModelforCardServices,andNewOrderingPortalo FY2012ImplementNewBillingSystemIntegratedwithSUEnterpriseSystems

9. EmployeeandOrganizationalDevelopmentFocus on employee engagement and talent development o FY2010CompleteEmployeeSurveyResponse;UpdateITServicesCompetencyModeland360Toolo FY2011ImplementSkillsandCompetencyAssessmentso FY2012ImplementSelfServiceHRStrategy

KeepITUpandRunning

1 SRCF = Scientific Research Computing Facility 2 ADC = Auxiliary Data Center 3 CENIC = Corporation for Education Network Initiative in California 4 CMDB = Configuration Management Database


TheFuture“Our goal … is nothing short of building a university for the 21st century and beyond: A university that will better serve the world through the quality, impact, and vision of its research, and through the new generations of leaders it will produce.”

President John L. Hennessy describing the Stanford Challenge, 2006

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