Walmart Investor Day template€¦ · 10/14/2014 8 . Offering customers more options online Tripled...
Transcript of Walmart Investor Day template€¦ · 10/14/2014 8 . Offering customers more options online Tripled...
10/14/2014
10/14/2014
Neil Ashe President and CEO Global eCommerce
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Anticipating customer needs
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Anticipating customer needs: Savings Catcher
# of receipts submitted to date
33MM +
Key program statistics
2MM +
# new walmart.com customers brought in by
Savings Catcher As of Aug. 4, 2014
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Redefining the Walmart experience
Smart phones
Tablets
Computers Home delivery
Pick up
Stores & clubs
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Leveraging our foundation
Stores & clubs Smart
phones
Tablets
Computers Home delivery
Pick up
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Fernando Madeira President & CEO, walmart.com
Founder and CEO of Terra.com 2009 World Economic Forum Young Global Leader
2004 Entrepreneur of the Year (Brazil) INSEAD, Harvard
Michael Bender Chief Operating Officer,
Global eCommerce EVP & President, Walmart U.S.
EVP, Sales & Marketing, Cardinal Health Stanford, Kellogg
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Offering customers more options online
Tripled the size of assortment over last 2 years Smart-
phones
10x increase in the size of assortment YOY1
Doubled general merchandise assortment YOY
Home delivery
Pick up
Stores & clubs
Smart phones
Tablets
Computers
1 Brazil marketplace opened in October 2013
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New Walmart digital experience
Smart-phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
Smart phones
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New Walmart digital experience
Smart-phones Smart-phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
Smart phones
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New Walmart digital experience
Smart-phones Smart-phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
Smart phones
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New Walmart digital experience
Smart-phones Smart-phones
Home delivery
Pick up
Stores & clubs
Computers
Smart phones
Tablets
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New Walmart digital experience
Smart phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
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New walmart.com experience
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More ways to serve customers
15
Pick up
Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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More ways to serve customers
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Pick up & Delivery
Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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More ways to serve customers
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Pick up
Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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Pick up
More ways to serve customers
Bentonville, AR Denver, CO Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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Serving moms in Denver
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Serving customers across markets
Smart phones
Tablets
Computers Home delivery
Pick up
Stores & clubs
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Focusing on largest eCommerce markets first
All 11 Walmart GeC Markets:
(% of FY20 World eCommerce)
~ 75%
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Technology Data & insights Next-generation supply chain
Talent
Building the digital foundation
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Pangaea will transform the customer experience
Pangaea will improve speed, scalability, flexibility, and more
Pangaea offers better tools and automation, global readiness, larger catalog capacity, makes it easier to do our job
CUSTOMERS
TECHNOLOGY
BUSINESS & ASSOCIATES
Pangaea: eCommerce operating system
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Data and insights to drive decisions
Customers Merchants
Operators
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Dedicated fulfillment centers
Ship-from-store locations
Shared distribution centers
Next generation supply chain Winning by being Walmart
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Our leadership team is in place
Fernando Madeira President & CEO
walmart.com
Michael Bender COO
Global eCommerce
Anne Myong CFO
Global eCommerce
Jeremy King CTO
Global eCommerce
Jamie Iannone President & CEO
samsclub.com
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Building best-in-class technology company on strength of talent
Talent acquisition through M&A Direct hire program
# applicants for tech roles at Walmart GeC (US only)
YoY increase in # interns
~ 34,000
2011
2012
2013
2014
% of applicants who were extended offers < 2%
Sep FY14–Sep FY15
Full-time hiring
Intern program
Offer acceptance rate 80%+
~ 65%
~ 80% % of interns with Masters / PhD
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Building an internet technology company inside the world’s largest retailer
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Results: We’re outpacing market growth
Note: Market growth estimates provided by Forrester. FY15 Walmart revenue growth is estimated.
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Offering our customers more this holiday
Smart phones
Tablets
Computers Home delivery
Pick up
Stores & clubs
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Key takeaways
Marrying best-in-class eCommerce with assets of world’s largest retailer
Offering access, experience and expanded assortment at Walmart prices
Outpacing market growth in key markets
Anticipating customer needs
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Thank You
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Q A
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