VZ and superior

Employee Experience

Your

“Get It Done” Guys

For almost 20 years we’ve been servicing 800+

managers under the Nynex/Bell/Verizon umbrella

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We’ve always been the source for recognition incentives, program

launch items, and motivational specialties…


Overview Superior provides solutions across Verizon’s “Employee Ecosystem Management Stack” - from physical

environment and promotional items to Digital screens, desktops, and Mobile App interaction. Integrated

content management systems give you control while letting culture prevail for a better work experience.

Superior will continue to provide the most effective and efficient solutions to your employee engagement

projects. We will maintain integrated technologies and services that are a pre-requisite to measuring and

developing your own unique dynamic formulas for inspiring your teams and enriching the human spirit

while optimizing productivity.

Below, is an overview of the Superior services Verizon has relied on, and new related capabilities to map

and more efficiently manage your physical spaces.

After an overview of the employee market, find info on two of our best partners that are integrated

throughout the Superior Experience…

X2O Media, a leader in enterprise software currently servicing Verizon Wireless stores, is at the center of

the “Internal Communication Workflow” across your screens and offices.

Cooleaf, an employee engagement desktop and Mobile App platform, will facilitate individual employee

growth and team success with ongoing recognition, rewards, retention and complete fulfillment services

integrated with Superior’s ongoing awareness of Verizon’s goals and projects.


Employee Ecosystem Management Stack


Internal Communication Workflow


Internal Data Sources Current Projects

Tablets

Smart Phones

Desktop

Digital Displays

External Data Sources

X2O Channel Creation Tools

Physical Environment

Employee Engagement Activities and Data

The evolution continues…

See our latest projects at www.TheSuperiorExperience.net


http://www.thesuperiorexperience.net/

1. Branded Office Environments (Bottom Up)

2. Opportunity for Employee Engagement

3. Interactive Data Visualization and Management

4. Manage a Culture of Community Across Screens

5. Why Now? Mobile.

Contents


Branded Office

Environments

(Bottom Up)


Branded Office

Environments


Branded office environment

…and more recently, branded office environment.

Livingston NJ

Andover MA



Livingston NJ



Brooklyn NY Pittsburgh PA


Any environment

Burlington Mall, MA

Liberty Tree Mall,

Danvers MA

Colonie Mall, Albany

NY LPC, Malden MA


“Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” – Dale Carnegie

Site Survey / Mapping In order to maximize time while still managing to keep costs down,

we are utilizing the latest in interior mapping technology.

Step 1

Portable eye-safe laser site survey.

Typical 10,000 sf office space survey time….

only 20 minutes!

Step 2

A proprietary Building Information Modeling process

digitizes the area and creates 3D point cloud data.

Step 3

This point cloud data is brought into an app to create

a 2D floor plan which then allows us to manipulate,

add specific signage and then create a fully

rendered 3D model which can be viewed at any angle!

Yes…100% consistency of all brand compliance

across the entire Verizon footprint.


“Throw yourself into some work you believe in with all you heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” – Dale Carnegie

Site Survey / Mapping A unique value proposition


1. Save Time – Typical surveys in 1 hour not 1 day

2. More Useful - 3D Rendering for flexible analysis

3. Visibility - See current content from any computer 1. Distribution (Print & Digital) - Organize specs, optimize delivery as well as one click to

any screen 1. Strategic Control – Test effectiveness of content matched to sales agendas/results

Opportunity

for employee

engagement


What is The Value of

Your Employee’s Commitment?

1) What are you doing to satisfy your employee's need for engagement?

2) What data from your employees are you using to track productivity?

3) Have you considered how more committed employees can positively

affect your sales and customer satisfaction?


The Workforce

is Changing

Employee engagement and

culture is the #1 challenge

faced by CEO’s today.

- Deloitte’s 2015 Global Human Capital Trends

75% of work

force

will be

Millennials

by 2020


Definition of an

Engaged Employee

Emotionally invested in

their work and committed

to helping their

organization improve


Unengaged Employees Cost the U.S. $500 Billion Every Year

Full Report on 80,000 workers: http://www.gallup.com/services/176708/state-american-workplace.aspx 22

Property of SPC, Inc. • All Rights Reserved

See Gallup’s Full Report

on 80,000 Workers:

http://www.gallup.com/service

s/176708/state-american-workplace.aspx

http://www.gallup.com/services/176708/state-american-workplace.aspx













Altimeter Group

• Only 41% of organizations believe they have a holistic

and strategic approach to employee engagement and

advocacy

• Only 43% believe they have an organizational culture of trust that supports employee engagement

• Only 36% use their internal collaboration platform

• Only 25% use their enterprise social network

Big Opportunity For Better Engagement


Importance of community

Employee satisfaction jumps by almost 50% when people

have close friendships at work…

Yet, only 18% of people work for companies that provide

enough opportunities to develop friendships on the job.

Gallup, 2013


Interactive Data Visualization and Management


Infrastructure is a

Prerequisite

To Possibilities



Manage Screens Across Place & Media

Internal Communication Workflow


Internal Data Sources Current Projects

Tablets

Smart Phones

Desktop

Digital Displays

External Data Sources

X2O Channel Creation Tools

Physical Environment

Employee Engagement Activities and Data

Screen Demo - Verizon Internal Communications

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http://bit.ly/Superior_Verizon_InternalScreen

http://bit.ly/Superior_Verizon_InternalScreen

Screen Demo - Verizon Call Center Real Time Metrics

Live feed at http://bit.ly/Superior_Verizon_LiveCallCenterScreen 30 Property of SPC, Inc. • All Rights Reserved

http://bit.ly/Superior_Verizon_LiveCallCenterScreen

http://bit.ly/Superior_Verizon_LiveCallCenterScreen

The Four Pillars of Connectivity


Connected Desktop

Connected Workspace

Connected Workplace

Connected Workforce

Across the Company


Across the Connected Workforce


Managing A Culture

Of Community

Across Screens


Managing A Culture

Of Community


Cooleaf helps achieve your

goals of employee engagement

and talent retention.


A mobile and web-based platform

designed to promote and track individual

growth while enabling team success

Community Powers Collaboration

Relationship - Recognition - Results

Employee Engagement Platform


Objectives: – Reward & recognize

employee contributions and achievements

– Increase employee engagement

– Improve team communication

– Retain top talent


Programs and

communications

in one place

Company-branded mobile

(iPhone & Android)

and web platform


Rewards &

Recognition

Employees can earn

points and be recognized

for contributions that may

be redeemed in a custom

catalog.


Engagement

Metrics

Tagging architecture is

designed to capture

data and insights for

improving employee

morale and retention


Employees are

notified with:

- Company updates

- Internal meetups/events

-Group collaboration

- Recognition highlights

Reach your team

anywhere


Example: Fitness & Wellness Challenge

Step Challenge Integration with Fitbit

• Automated step data tracking

• Leaderboard updates

• Rewards and recognition automated with employee goal achievements


To Retain Your Best Employees…

• Measure the effectiveness of any existing projects • Manage new activities that encourage employee connections

• Maintain the culture of a sharing community

1. An employee engagement strategy and leadership control platform across; a Mobile App, desktops, digital signage, and office environment

2. A bottom-up team-building method that empowers department Champions to manage the right mix of professional and personal events

3. A "Tagging" system that logs proximity activities, actions and attitudes

4. A more complete (professional and personal) directory for cross-company communication, knowledge share, and match-making

5. A customizable recognition and rewards fulfilment service

6. A management dashboard for control, metrics, REAL insights, and a tool-set to tweak your own dynamic formula for optimization


Clients Get Results

• Cooleaf has helped Daugherty Business Solutions achieve a 40%

reduction in ‘unwanted turnover’ within one year and realized nearly

$1M in cost savings. They also recently signed a 2 year contract

extension.

• 92% of the Woodward Academy employees agree that Cooleaf has

helped to reinforce WA as a Top Workplace.

• 60% of employees have signed up for "WestRock Connections" …

17 employee interest groups (social, professional and community-

based) have been formed … 160+ employee-led events have been

held. They have also recently expanded their contract and have

doubled their scope of Cooleaf-serviced employees.


Why Now?

Mobile.


Why Now?


Employees want to use their Mobile

like they are Consumers


An Integrated Mobile App Makes Every Method Better

Intranet/Web Portals - Not regularly used

Emails - Flooded already

Internal Social Networks - Distractions

Video/Print - Time-consuming

Corporate Events - Expensive and infrequent

I.M. Chat - No management features or integration

49 49 Property of SPC, Inc. • All Rights Reserved

Play in our “Sandbox” Lab

With Video, Mobile, and Media

Latest Projects at www.TheSuperiorExperience.net

http://www.thesuperiorexperience.net/

Justin Moss - Superior Promotions 407R Mystic Ave., Suite 34A • Medford, MA 02155

617-780-7854 • [email protected]

VZ and superior

Business

Transcript of VZ and superior