VCS Health and Well Being Forum

Personalisation in Trafford

Joanne WillmottPersonalisation Programme Manager

Oct 2011

Introduction

• National picture• Local context• Current challenges• Key priorities• Questions from Steering Group

National Agenda• Big Society• Personalisation agenda (Right to Control, Think

Local, Act Personal, Capable Communities)• Economic situation, efficiencies and savings • GP led commissioning• Open Public Services Reform (White Paper in

July) “support the creation and expansion of mutuals, co-operatives, charities and social enterprises, and enable these groups to have much greater involvement in the running of public services.”

Local Context

• Savings targets• Integration Health and Social Care• Right to Control• Trafford Partnership/Stronger Communities

Board• Health Watch• Corporate agenda e.g. Community Budgets• New customer journey - new operating model

and assessment framework

Current Challenge• Embedding personalisation and supporting

VCS and social enterprise in era of austerity

• Need to achieve unprecedented savings has potential to put on going transformation at risk

• Transformation and personalisation only way to achieve radical change and savings

• Need to ensure our model focuses on better outcomes for less money

Key Priorities

• Salvere reablement service – development of social capital and independence

• Telecare

• Right to Control

• New model of support planning

• Development of social enterprise e.g. Centre for Independent Living

• Market stimulation (Hub and Spoke)

Key Priorities

• Volunteering

• Lostock pilot

• Timebanking

• Universal services

• Capacity building in Community and Voluntary Sector, Community Budgets

• On going co production

Questions from Steering Group

• How many people in Trafford are currently receiving Personal Budgets? How many are entitled to Personal Budgets?

• We have 2416 people with a personal budget, out of a total of 6978.

• = 34.6% of people, on schedule to meet our end of year target of 50%.

• Of these people 1007 have taken up Direct Payments. • The expenditure on personal budgets for 2010/11 was

£5,853,443.65. Following recovery of unspent payments (£2,002,576 ) the adjusted total is £3,850,867.82

Questions from Steering Group

• Right to Control – how will this affect groups and how can they get involved?

• Right to control makes personal budgets a legal right and rolls out personalisation to additional funding streams – Access to Work, Work Choice, Supporting People, Equipment, Disability Facilities Grant and Independent Living Fund

• Useful to arrange training session for members?

Questions from Steering Group

• How do the brokers identify the organisations offering services?

• Role of brokers is to support customers to achieve their anticipated outcomes so they search out services/organisations in response to individual requirements rather than use a prescriptive list

• They also build up a library and knowledge of potential services

• Useful for the group to pull together an information sheet about services on offer so we can give to brokers and customers?

Questions from Steering Group

• Who are the Brokers and how do you decide who sits on their panels?

• Mixture of in house brokers and brokers from VCS e.g. Genie Network, Age Concern and Centre for Independent Living

• Council responsible for sign off of support plans – ensure personal budget right amount and being spent appropriately to meet outcomes. Done via resource panel

Questions from Steering Group

• How are people currently receiving support given the choice of services they access through Personal Budgets?

• New support plan model being developed to embed choice and control

• Brokerage and help with more “technical” bits like accountancy and pay roll