Value delivery overviewAIESEC India

Powered by Customer Experience

What is the value we are trying to deliver here? 1

is our promise to the world.leadership

1) What is this leadership in the first place?

2) And how are we going to develop that in youth?

question is

1) What is this leadership in the first place?

best experience What was the pattern?

these are the patterns we continuously developed in aiesec.

2) And how are we going to develop that in youth?

put ldm in the centre of our operation.

we can fulfil our promise.

only by focusing on ldm delivery

what does our EPs want?

• Personal Development

• A cultural experience

• To impact a community

So how can we deliver this?

HOW DO WE DELIVER A GOOD EXPEREINCE TO OUR epS?2

According to The AIESEC Way

We believe that LEADERSHIP is the fundamental solution.

As AIESEC, we enable young people to develop their LEADERSHIP.

This LEADERSHIP we develop is based on 4 qualities: Empowering Others, Solution Oriented, Self Aware & World Citizen.SnS XPP adherence+

LEAD as a catalystGood Experience

The equation goes like this!

4 aspects you need to always keep in mind to

ensure LDM is implemented well.

Standards & Satisfactions

Know what is in store for the Exchange Participant from the Sending Home Entity / our end and at the same time, be aware of the Hosting Entity’s standards that need to be delivered as well.

Why? This is what we as a brand, Global Citizen powered by AIESEC, promise.

LEAD Delivery

LEADERSHIP DEVELOPMENT SPACES FOR EPs through various

LEARNING ENVIRONMENTS

LEAD stands for Learn, Engage, Activate, Deliver and it is a global programme to support the leadership development of AIESECers as well as Exchange Participants.

LEAD is not about making people emotional. It is a trigger.

LEAD works as a catalyst in the shape of spaces that we provide to our programs’ participants to facilitate their Inner Journey, and thus ensure they are developing the leadership qualities from our model.

What does this mean?

As AIESECers we need to help facilitate an exchange participant’s life-long leadership development journey by fostering four qualities:

The 4 characteristics & the defining elements

Do we know and understand these?

how do we measure value delivery?3

we use NPS as our key

measurementLink: https://youtu.be/jcxqJjd-rAE

YOU CAN CHECK YOUR

LC NPS stats here —>

Ask your LCPs for the password for your LC dashboard.

A few things you should pay attention here: • We only have ICX data as of now. • Pay attention to your overall NPS score, national standard is 20. • 2 surveys are sent to each EP, 1 upon realisation, 1 after 30 days of realisation. The

questions are different to measure servicing of matching and during exchange 2 stages. • Always pay attention to your Top 3 detractor issues and look for solutions to improve it. • Also pay attention to your Top 3 promoter issues, these are the thing you are doing well!

What support can i get for value delivery?4

Entity Control Board is an independent body which operates at a National level of every country in which AIESEC is present in.

The main function of this Board is to ensure that every young individual who is on an internship program is offered all the services.

This board is also responsible for addressing complaints from the individuals who feel that they have not received sufficient support which is mentioned prior to their internship program. ECB

check out the ECB WEBSITE FOR MORE INFORMATION

A FEW PACKAGE UNDER DEVELOPMENT THAT WILL BE LAUNCHED SOON

EP Welcome Pack (national)

EPM education Pack TL education webinar series

TOP DETRACTOR ISSUES FIREFIGHTING GUIDE

*All documents will be delivered by mid May the latest.*

feEL FREE TO APPROACH US FOR VALUE DELIVERY RELATED INQUIRIES.

MC VP Customer Experience ICX chaoke.xxx@aiesec.net

Entity Control Board Chair uttam.cadambi@aiesec.net