Overview-TPV Service DeliveryOverview-TPV Service Delivery

• Service Delivery Process• Configuration Options• Primary Service Benefits• Setting up the Service• Policy Development and Maintenance• Operations• Communication

Service Delivery ProcessService Delivery Process

• Site survey• Planning• Installation• Handoff• Operations• Advocacy• Feedback

Deployment

OngoingOperation

Customer feedback

Advocacy

Customer Change

Very well established processes

Configuration OptionsConfiguration Options

• SecureLogix provided server– New deployment– Decommission customer server

• Customer provided server– New deployment– Secure, remote access from SecureLogix– On site support

SecureLogix ServerSecureLogix Server

• Platform operation and maintenance• Operating system, Oracle and ETM

System software licenses and support• Managed Server Host• Administered from SecureLogix NOC• Securely connect appliances to server• Allow sending alerts and emails to

customer

Managed Server HostManaged Server Host• Industry leader• High reliability• Redundant• Security• 24/7• 100% uptime• Scalable• Affordable

Customer ServerCustomer Server• Secure, remote access• Administrative privileges at the

operating system, Oracle and ETM Management Server

• Customer maintains hardware along with software licenses and support

• SecureLogix administers system• Coordinated change control system

Primary Service BenefitsPrimary Service Benefits

• Manpower assistance with operations and administration including patches and DBA – extension of your staff

• Full use of all aspects of the ETM System using best practices

• Savings on hardware, software, maintenance and bandwidth

Setting up the ServiceSetting up the Service

• Site Profile• Primary and alternate POCs for each

function• Identify authorization officials• Gather required user information i.e.

user directory, billing rates, etc.• Establish change management process

Policy Development/MaintenancePolicy Development/Maintenance

• Analysis of current operations / patterns• Recommended changes to baseline

firewall and IPS policies and Telco alerts• Approval to implement• Periodic review and recommendations• No terminate, redirect or record policies

installed without authorization

OperationsOperations• Operators, analysts, customer advocate

and account manager• Controlled from SecureLogix NOC• Activity scheduling and tracking• Automated notification of events with

follow up• Regular presentation of findings and

recommendations

Customized to business functions

CommunicationCommunication• Automated email alerts and raw reports

– encrypted if required• Condensed analysis of report findings• Recurring presentations and milestones• Control of sensitive information• WebTPV

WebTPVWebTPV

SummarySummary

• TPV Service is an extension to existing functions

• Delivery follows well established processes

• Deployment and delivery models already proven secure and reliable

• Allows you to get the most out of your ETM System

Notes…Notes…

Notes…Notes…