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DS2000

02.11.05Release Notes

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.4 Forest Parkway

Shelton, CT 06484www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

©2004 by NEC Unified Solutions, Inc. All Rights Reserved.Printed in U.S.A.

DS2000 PC Card Instructions for Backup,Restore, and Software Upgrade

Use PC Card P/N 85880 to back up and restore your site data. Use PC Card P/N 80051-V**.** to load or updateyour system’s software. (Note that **.** denotes the level of the system software loaded on PC Card P/N 80051.)

PC Card P/N 80051 is a system software PC Card only.You cannot use it to back up and restore site data.

Backing Up Site Data

To use PC Card P/N 85880 to back up site data:

1. Insert PC Card P/N 85880 into the CPU (see the figureat right).

2. Be sure the CPU mode switch is set to RUN.3. Enter the programming mode.

ICM + #*#* + 372000 + HOLD

4. Dial 9906 + HOLD.You see: START?To quit program 9906 instead of going to the next step,dial N + HOLD.

5. Dial Y + HOLD.You see: 9906: DATABASE NAME

6. Enter a name for the database you want to save (up to10 characters long).

Refer to Name Programming at right if you need helpwhen entering names.Skip this step if you want to save data in an addressthat already has a name assigned.

7. When you are done entering the name, press HOLD.You see the name and date of the first database stored.If no databases are stored, you see: 9906: DB00(empty)

8. The system assigns the name you entered in step 7 tothe address you select below:

Press VOL ▲ or VOL ▼ to scroll through the 16 database addresses (DB 00 through DB 15).

ORSkip this step to select the currently displayed database.

9. Press HOLD.Normally, you see 9906: SAVING . . . . . . . . .The PC Card Active LED is on during backup.If the address you choose already has data stored in it,you see: REPLACE DB nn Y/N. - Press N + HOLD to back up to step 5.- Press Y + HOLD to proceed.You automatically exit programming when the backupcompletes.

80000 - 27A

NEC America, Inc.

INS

ER

T

MEGABYTE

LINEAR FLASH

www.cng.nec.com

Name Programming

Press a key the indicated number of times for desired character

Key 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times

1 & - / ‘ 1

2 A B C a b c 2

3 D E F d e f 3

4 G H I g h i 4

5 J K L j k l 5

6 M N O m n o 6

7 P Q R S p q r s 7

8 T U V t u v 8

9 W X Y Z w x y z 9

0 space : 0

# Not used

* Not used

After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance.

Additional Name Programming Options

HOLD Save name. In system programming, HOLD saves and exits name programming.

CONF Exit name programming without saving name.

VOL Up Scroll the cursor to the left.

VOL Dn Scroll the cursor to the right.

MW Put the cursor after the last entry.

LND Delete the character under the cursor.

FLASH Delete the character to the right of the cursor.

CLEAR Clear the entire entry.

CHECK Restore the previous entry,

Continued

Mode Switch

PC Card ActiveLED

Loading System Software

To use PC Card P/N 80051 to load or update systemsoftware:

When you load system software from the PC card, the systemrestarts with all the factory-installed default values. All yourprior programmed entries are erased.

1. Insert the PC Card P/N 80051 into the CPU.2. Be sure the CPU mode switch is set to BOOT.3. Press the reset switch on the CPU to reset the system.

The LEDs on the CPU will start to cycle.After about 1 minute, the system will restart with the newsoftware loaded. The LEDs will flash as shown at right.

4. Once the system restarts, switch the CPU mode switch toRUN.

Restoring Site Data

To use PC Card P/N 85880 to restore site data:

1. Insert PC Card P/N 85880 into the CPU.2. Be sure the CPU mode switch is set to RUN.3. Enter the programming mode.

ICM + #*#* + 372000 + HOLD

4. Dial 9907 + HOLD.You see: START?

5. Dial Y + HOLD.You see the name and date of the first database stored. If nodata bases are stored, you see:9907: DB00 (empty)

6. Press VOL ▲ or VOL ▼ to scroll through the 16 database addresses (DB 00 through DB 15) and select theone you want to restore.

7. When the database you want to restore displays, press HOLD.The PC Card Active LED is on during restore.The system will automatically reset when the restore completes.

Major Alarm (Red)

On: Major alarm presentOff: Major alarm not present

Minor Alarm (Red)

On: Minor alarm presentOff: Minor alarm not present

RS-232 Port (Yellow)

Flashing: RS-232 port activeOff: RS-232 idle

CPU Running (Green)

Slow flash: CPU OKOn: CPU starting

80000 - 27A

NEC America, Inc.

INS

ER

T

MEGABYTE

LINEAR FLASH

www.cng.nec.com

Mode Switch

PC Card ActiveLED

April 13, 2004Printed in U.S.A.

NEC Unified Solutions, Inc.4 Forest Parkway, Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535www.necunifiedsolutions.com85880INS06

DS2000 Release Notes Table of Contents


DS2000

Release Notes


DS2000 02.11.03 Release NotesNew Features in 02.11.03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Maintenance Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1There are no new features in this release. . . . . . . . . . . . . . . 1

Enhanced Features in 02.11.03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone Receiver Activated For Group Listen . . . . . . . . 2Handsfree and Handsfree Answerback. . . . . . . . . . . . . . . . . . . . . . 2

Handsfree Performance Improved . . . . . . . . . . . . . . . . . . . 2Software Corrections in 02.11.03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Incomplete Off Premise Call Forward Does Not Route

To Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Corrupt Caller ID Record Resets System . . . . . . . . . . . . . . 3Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Reset After Aborted UCD Call . . . . . . . . . . . . . . . 3Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Continued Ring Over Page After Overflow . . . . . . . . . . . . 3Continued Ring Over Page After Overflow . . . . . . . . . . . . 4

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Parked Call Recalls To Voice Mail . . . . . . . . . . . . . . . . . . 4

System Programming Backup And Restore . . . . . . . . . . . . . . . . . . 4Cannot Save New Database To Used Database Block . . . . 4

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Cannot Transfer Call To User’s Own Mailbox. . . . . . . . . . 4

DS2000 Release Notes i



There are no New Features in this release. . . . . . . . . . . . . . . . . . . . 5Enhanced Features in 02.11.04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

There are no Enhanced Features in this release. . . . . . . . . . . . . . . . 6Software Corrections in 02.11.04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7New DSP Code To Fix Caller ID Related System

Reset Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7


There are no New Features in this release. . . . . . . . . . . . . . . . . . . . 9Enhanced Features in 02.11.05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

There are no Enhanced Features in this release. . . . . . . . . . . . . . . 10Software Corrections in 02.11.05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Analog Station And Trunk Lockup. . . . . . . . . . . . . . . . . . 11

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Trunk Disconnect During Transfer Causes Trunk

Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

ii DS2000 Release Notes

DS2000 02.11.03 Release Notes

DS2000 02.11.03

Release Notes


New Features in 02.11.03


Maintenance Release

There are no new features in this release.

DS2000 Release Notes 1 ◆ 02.11.03


Enhanced Features in 02.11.03



Group Listen

Telephone Receiver Activated For Group ListenWhen a keyset user sets up Group Listen, they hear their caller’s voice over the telephone speaker as well as their handset. In prior software versions, the user would hear their caller’s voice only over the telephone speaker.

Handsfree and Handsfree Answerback

Handsfree Performance ImprovedThe keyset handsfree performance is improved in this software release.

2 ◆ 02.11.03 DS2000 Release Notes


Software Corrections in 02.11.03



Call Forwarding

Incomplete Off Premise Call Forward Does Not Route To MailboxIf the Automated Attendant transfers a call to an extension that is forwarded off premise, and there are no outbound trunks available, the call will go to the called extension’s mailbox. In prior soft-ware versions, the call could not route to the extension’s mailbox because of incorrect protocol pro-vided during the recall.

Caller ID Logging

Corrupt Caller ID Record Resets SystemSoftware version 02.11.03 corrects a problem in prior versions in which viewing a corrupt Caller ID record would reset the system. The user can now view the record (like any other Caller ID record) and the system will not reset.

Extension Hunting

System Reset After Aborted UCD CallThe following reset problem is fixed in software version 02.11.03:

● A single line extension user (or Voice Mail port) dials a UCD Hunting Group master number.

● When the call is ringing a member of the UCD group, the user hookflashes.

● The user then dials a busy extension.

● The system resets.

Paging

Continued Ring Over Page After OverflowSoftware version 02.11.03 corrects a problem in version 02.11.00 that caused trunk ringing over the external paging port to continue after the call was terminated. This would occur when:

● 0202-Page Ring Source = T (8).

● 0203-UNA Ring Over External Page = 1 (Ring always)

● 1003-Activate Overflow During the Day = Y (9).

● The trunk rings and eventually overflows.

● - Before an extension user answers the call, the outside caller hangs up. The trunk will con-tinue to ring the external paging port until the system is reset. (The trunk is left in the External Paging queue.)OR- If the overflow is unanswered and the call diverts to Key ring, the trunk will continue to ring until the system is reset.




Continued Ring Over Page After OverflowSoftware version 02.11.03 corrects a problem in prior versions that caused trunk ringing over the external paging port to continue after the call was terminated. This would occur when:

● In 1003-Direct Termination Day, the trunk is assigned to Key Ring.

● 1003-Activate Overflow During the Day is enabled (Y).

● 1003-Day Overflow Destination is 700.

● 0202-Page Ring Source is T (8).

● 0203-UNA Ring Over Page is 1 (ring always).

● The call rings in and overflows to voice mail.

● If the caller hangs up before voice mail answers, External Paging will ring continuously until the system is reset.

Park

Parked Call Recalls To Voice MailSoftware version 02.11.03 corrects the following problem when using Personal Park:

● In 1807-Hunt Type and 1807-Hunt Destination, set up a Terminal Hunt to Voice Mail (700).

● A co-worker on a trunk call uses Personal Park to park the call at the extension.

● If the call is not picked up, it eventually is answered by Voice Mail and the caller hears, “That mailbox does not exist.”

● The call routes to the Automated Attendant.

In software version 02.11.03, the unanswered parked call will eventually go to Key Ring and will never be answered by Voice Mail.

System Programming Backup And Restore

Cannot Save New Database To Used Database BlockWhen using 9906-Database Save to save the current database, you can specify an unused or used address for the data. Saving to a used address would overwrite the data already stored in that loca-tion. In prior 02.11.** versions, you could only save to a new address. This is corrected in software version 02.11.03.

Voice Mail

Cannot Transfer Call To User’s Own MailboxAn extension user can transfer their active call to their own mailbox by doing the following:

1. Press ICM.

2. Press MW.

3. Dial their own mailbox number.

4. Hang up.

In prior versions of 02.11.**, the caller would hear error tone and the transfer would not go through.



DS2000 02.11.04

Release Notes




There are no New Features in this release.






There are no Enhanced Features in this release.






Caller ID

New DSP Code To Fix Caller ID Related System Reset ProblemSoftware version 02.11.04 provides a correction to the system’s DSP code that corrects a bug in theCaller ID Transmitter. The bug could potentially cause system resets and loss of other DSP resources (such as DTMF detection). Note that system processes involving the Caller ID Transmit-ter include:

● Sending Caller ID data to a single line extension (if the extension is programmed to receive Caller ID).

● Sending FSK Message Waiting signals to a single line extension (if the extension is pro-grammed to receive FSK Message Waiting).



DS2000 02.11.05

Release Notes




There are no New Features in this release.


DS2000 02.11.05 Release NotesEnhanced Features in 02.11.05



There are no Enhanced Features in this release.


DS2000 02.11.05 Release NotesSoftware Corrections in 02.11.05



System Processes

Analog Station And Trunk LockupA potential analog station and trunk lockup problem is corrected in software version 02.11.05. The lockup could occur every 49 days when an internal scheduler routine failed to reset.

Transfer

Trunk Disconnect During Transfer Causes Trunk LockupSoftware version 02.11.05 corrects a problem in prior versions which could cause a trunk lock up after a Transfer. The lockup could occur if the trunk being transferred was disconnected during a transitional Intercom call state, causing an invalid call state.


DS2000 02.11.05 Release NotesSoftware Corrections in 02.11.05


NEC Unified Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484

Tel: 800-365-1928 Fax: 203-926-5458www.necunifiedsolutions.com

Other Important Telephone Numbers

Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801Discontinued Product Service: . . . . . . . . . . . . . . . . . .900-990-2541Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430Emergency Technical Service (After Hours) . . . . . . . .203-929-7920

(Excludes discontinued products)

*80001RNT28C*

80001RNT28CApril 20, 2004

Printed in U.S.A.

NEC Unified Solutions, Inc.4 Forest Parkway, Shelton, CT 06484

TEL: 203-926-5400 FAX: 203-929-0535

www.necunifiedsolutions.com

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